I am surprised to see the ratings here as my experience... - VBerutti
I am surprised to see the ratings here as my experience was totally different. I was driving across country moving my son and his Subaru to California when all of a sudden his car started making horrible sounds. We were closest to Amarillo so found Brown Subaru online and called them. Josh Johnson answered and told us to bring it by so he could see what was going on. Being in the middle of Texas, not knowing anyone or anything of the area was a bit unsettling but when we got to Brown Subaru, Josh and Todd Posey in the service department could not have been nicer and more helpful. They looked at the issue, diagnosed it, and gave us our options. Even though our only logistical option was that we had to put it on a trailer and tow it to California, they treated us like long-time customers and assisted us better than we could have imagined. I cannot say how impressed I was with Josh and Todd. They are a credit to the company and to the greater Subaru community. A huge thank you to both of them and to everyone at Brown Subaru who went out of their way to assist strangers in distress.
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