180 Texas Recreational Vehicles Service Centers

Motorhomes Specialists have the WORST warranty service - lopperman1914

Motorhomes Specialists have the WORST warranty service department I have ever encountered. Our motorhome went back several times with the same issues unresolved. The first time, we went to fetch the motorhome after 2 months for a preplanned trip. Nothing had been done but they promised us that driving it with unfixed warranty issues would not void the warranty. The next time we had the same issue. They had the grace to be embarrassed by having done nothing again when we went to fetch it and serviced the generator (not under warranty) for free as though this was good customer service. After the next trip, our water heater (one of the early warranty issues) had damaged the side of the motorhome and was at risk of falling out of the RV. The stink from the vent stack was also still an issue from the first time we returned it and it had not been fixed. The service manager Justin Pongratz never returns calls and does not check email. He communicates the minimum to his serve technicians who tell us they are not allowed to fix anything more than exactly what he says. I suspect his communication with the manufacturer is equally poor - the reason why warranty work requests were denied. We arrived a third time to pick up the motorhome to find the water heater would still further damage the side of the motorhome and was a fire hazard, even though they claimed to have worked on it. Plus, the stink had not been fixed but now we were told that we had voided the warranty on the stink by overfilling the black tank - even though the stink was a problem with the vent stack, not the black tank. And that was after we were told to drive the RV without the warranty repairs because they had not bothered to do anything while they had the RV on site. Stephen Evans is apparently the big service boss. He told us Justin is his best manager and begged us to give Justin another chance to make things right. If this is his best technician, I'd hate to see the worst. When we went to fetch the motorhome this time with nothing done on these 2 issues again, I had to demand that Mr. Evans come and look at the RV for himself and tell me things were OK. He did not do so, but based on my description of the water heater, he did make Mr. Pongratz replace the water heater and the door to the water heater, which was done. However, I am now going to have to do battle regarding the pervading stink from the vent stack - of a $250,000 RV!! My advice is DO NOT EVER DO BUSINESS WITH MOTORHOME SPECIALISTS. They will screw you over every step of the way. Especially do not trust the word of either Mr. Justin Pongratz or Mr. Stephen Evans. They give you the good-old-boy charm, but their word is meaningless.

Davis Richards was very helpful getting my car in for - AC

Davis Richards was very helpful getting my car in for repair and keeping me informed during the process. The work that was done by service personnel to repair my car was outstanding; it looks as good as new, just like it did before a deer ran into it. My experience with Bodywerks was great and definitely recommended. Arnold

David and his staff always provide great customer... - Conciege

David and his staff always provide great customer service. They make sure I understand what my car needs and all necessary fees. They always give me a fair price and do a job that makes me feel safe and secures my investment in my vehicle. They're always friendly and I never take my car anywhere else.

Complete fraudulent misleading seller - Fraudavoider

Seller misleads and lies sold a vehicle online with complete valve train failure truck smoked immediately sounded like a shaker box nobody could have missed it. Cellar will do anything to make a buck go elsewhere if you like it and screwed by from him if you want a good vehicle run as far away from this dealership as you can

personalized service, great deal, overall great experience - CServin

Ronni Vandever went out of his way to accommodate my needs while purchasing a vehicle from Auto Group of SA . They allowed me to test drive the car I was interested in. I felt trusted and pampered. Just the way it should be when making a large investment. Thank you Ronnie!!!

Progressive made me take my car here because of an - Nguyennatashya

Progressive made me take my car here because of an accident when I got my car back the first time there was still damage to my door and then there was a chemical inside my vehicle and some kind of over spray on the windshield this over spray I tried to clean myself and it wouldn’t come off I had to deal with Patrick so I could bring my car back get the door completely fixed and my windshield issue taken care of . So I get my car back again and the over spray is still there now I’m dealing with Corey who called me and is now trying to say they have to figure out where it came from. I’ve brought up this issue as soon as I got my car back the first time. There playing games with me and giving me the run around about getting my windshield fixed. I paid my deductible and I expected good quality work when instead it’s poor work and really bad customer service I was told by two of their employees it something they used now I’m have to fight to get this fixed when it should have the first time or even the second time I was told the issue was going to be takes care ok now Corey wants to see the over spray why all their other employees seen it I was told by Patrick and my insurance agent this will be fixed. I will never trust these people my car is only 4 months old and now I have to deal with spots all over my windshield because of their incompetence and they maybe will do something about this. Don’t go here of your insurance company try’s to refer you here say no I’m also now looking for a different insurance company besides progressive .

Mr Shoftner has repaired my Ford pickup, which has over... - craiganeedham

Mr Shoftner has repaired my Ford pickup, which has over 300,000 miles, several times, and my experience every time has been outstanding. The one thing that I really appreciated the most was his honesty when assessing the problems with my truck. He did not try and charge me for unneeded repairs, and allways suggested only the repair required to correct the problem. I definitely appreciate him helping me keep my truck on the road with his affordable prices. It is hard to trust people in the car repair business, because I have been burned before by other supposed professionals. I do trust Mr Shoftner though, and he has yet to let me down. I would recommend him to anyone

Friendly staff, clean establishment, and an experience - Accord4More

Friendly staff, clean establishment, and an experience that I will always remember! Israel and Skylar made the deal happen and me and my family thank you.