173 Texas BMW Service Centers

Charles Reeves was responsive, professional and explained - rlipton

Charles Reeves was responsive, professional and explained what needed to be done to my car very clearly. BMW of South Austin sends videos of the car being serviced reviewing the status of major components, a very valuable part of their overall work.

Worked with me on routine maintenance and to address some - gwarot

Worked with me on routine maintenance and to address some repairs needed on my BMW X5

Service was very fast and friendly. - LDaniel

Service was very fast and friendly. Everyone did a great job. My repairs were perfect and the car wash and vacuum was extremely appreciated.

Great service, Chris was exceptionally superb, attentive, - Matthew13

Great service, Chris was exceptionally superb, attentive, helpful, clear on diagnosis and recommended solution. Couldn’t have asked for a better service. I stopped coming here because of previous bad services, but I guess I will be returning with my vehicles now.

All representatives are excellent. - Sophie Ullmann

All representatives are excellent. Mr. John Gamboa is particularly outstanding. He is very knowledgeable and professional.

Quick and professional service. - rbradley3

Quick and professional service. Staff was extremely friendly and helpful. I will return for service needs in the future.

The experience with the dealership was great. - Marcusdglover

The experience with the dealership was great. Jeff Higy, my advisor when above and beyond

They were very nice. - alicia.stum

They were very nice. Helpful. Made me feel very comfortable. They even gave me Popsicles (it was summer) while waiting for paperwork to be completed

After reading so many reviews about Hacknet Credit - cousinsdave74

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The service advisor was super! - CarMan

The service advisor was super!!! My car got taken care of quickly. Some things need fixing or correction...for example..the waiting room has one TV that is not working...restrooms were closed....no TV remote available....the computers in the customer area (all 3) were not working....

Service department is absolutely horrible! - erikscott23

Service department is absolutely horrible! Refuse to give me an itemized estimate for my wife’s BMW

Amazing customer service, they know your time is valuable. - Fatima

Worry free, no time wasted and extremely pleasant while being helpful: I don't even worry about my car anymore because I know that should something go wrong I can count on FRANK at parts and services to fix it. They know my time is valuable so Frank always makes sure the problem is resolved in a timely manner so I don't have to take time off of work. The best part is that they will pick up my car wherever it is and either lend me a car or pick/drop me off where I need to be. I honestly love that about my dealer. They are very AVAILABLE.

The service at the dealership was second to none. - Harrison Zeigler

The service at the dealership was second to none. Staff were welcoming and responsive to any questions or concerns I had and made sure to answer any requests I had promptly and thoroughly.

2023 760i xDrive. - dsyn

2023 760i xDrive. Paid cash for it and bought 5y ext bumper to bumper warranty. Service department at BMW of Lubbock/Cavender BMW is incompetent. Had a minor accident, insurance covered, sent to dealer for calibration after body work. Dealership didn't calibrate correctly so hot air blowing from AC. Turns out dealership technician didn't reassemble the front bumper correctly after calibration. 2nd Issue, front camera out so took it back. Service dept says its a bumper bracket related to the accident so contact my insurance. I did. Insurance says it's not related to the accident. I end up paying out of pocket for repair. Dealer at this point has taken my bumper off 3 times, 1st to calibrate, 2nd to fix their faulty repair, 3rd to say the bumper bracket is broken and not covered by my extended warranty. Icing on the cake is they were supposed to take care of a recall related to the computer and assured me they would before I picked up the car. They call me to tell me the car is ready for pick up. I ask if the recall has been fixed, as my app tells me it hasn't been. Of course, they say "oops" forgot about that, even though they assured me it would be before I picked up the car. I'm not happy about their service so the service "advisor" goes to get her "manager" to relay my concerns. Another service "advisor", next computer over, decides to come over to "remedy" the situation and tells me after reviewing a few files that "we (the dealership) never took your bumper off to service your vehicle." Infuriating as they sent me multiple videos of the technician working on my vehicle with the bumper taken off. I ask the service "advisor" after she comes back what her name is. She says she feels threatened and wouldn't tell me. Threatened for being included in a bad review? Incompetence. That's the word summarizing the service department at BMW of Lubbock/Cavender BMW. Buy your BMWs and get them serviced elsewhere.

I took my X3 in for service today and this was the second - Jennsmith33

I took my X3 in for service today and this was the second time Cooper Smith has helped me. He is, by far, the most helpful, honest and down-to-earth person I have ever dealt with in my 34 years of having maintenance done on various vehicles that I have owned. I could not have asked for a better experience. BMW of Tyler, you have an excellent employee in Cooper. Cooper, I can't thank you enough for your help!

Replace rearview mirror - Voltowner

When I requested an estimate they said they would first have to order a part. They did not give me a followup call. However, when I tried again I got good service. They set my expectations appropriately and explained that without replacing the whole door they could not eliminate a slight gap. However, the service was quick and what I paid seemed very reasonable. I don't even notice the wind noise they said I might have.