35 Texas Recreational Vehicles Dealers

If you buy from them you better hope the unit you - hdfb98

If you buy from them you better hope the unit you purchase has no issues and if it does when you go to pick it up - DONT TAKE IT! They want to sell to you but afterword good luck getting any service support! We purchased a brand new COACH which had a cracked cabinet door when we went to pick it up. They told us they would order a new one and have it shipped to us since we live about 700 miles away. I agreed that I could install the new door myself. Its been over 7 months and no door. I have called over a dozen times with no response and no returned calls. This should have been a very simple thing for them to take care of but basically once you leave they don't give a %$$#!

I went to my locsl holiday world dealership to look at an - Upset customer

I went to my locsl holiday world dealership to look at an rv on Saturday with my parents. Found one I liked and they were going to add parts for my truck to tow the trailer as part of the deal. The deal was with a $2k down. My sales person told me that this was refundable if I decided to back out. Later I got a call from a finance guy from the dealer telling me in order to even send my info to their bank they needed $1,000. He had me initial a form. I never got a receipt or signed for the $1,000. Monday comes around and finance guy says I’m approved but very high interest rate, and didn’t know anything about the parts thrown into the deal. At this point I just wanted out. I drove to the dealership where they had me talk to their parts manager who personally advised me not to get my truck hooked up there, and that they have a ton of new guys who he wouldn’t even trust to touch his truck he said. I thanked him for his honesty, and said okay now I want out to the finance guy who immediately got hostile. He walked away from me to talk to the sales manager. Sales manager sat me down and was extremely friendly until I told him I wanted out and I wanted my money back. He immediately gave me a nasty grin and said well you aren’t getting your $1,000 back. Because I initialed a form. He walked away from me. I stopped another manager and asked him to put to the form and tell me where it says this is non refundable, because my sales person and their finance guy told me both it was - in front of my parents who confirmed. Manager said sorry and he’ll “school finance guy on how to be more forthcoming with customers from now on.” Before I left they basically said either I lose my money or I buy the rv, and that later today they’ll contact me to finish the rv deal. The whole experience was very upsetting.

My rigs frame broke down across the freeway at Bucees. - richcowe

My rigs frame broke down across the freeway at Bucees. We ended up going to Camping World collision center We were met with a collision center specialist, "Olga", who greeted us and took care of us as though we were family. She was very pleasant and very kind and considered my condition as I am on my way to a medical facility in Phoenix. She handled everything very professionally from accessing the damage, to dealing with the insurance claim to keeping us refreshed with bottled water and a kind smile. I felt as though we were family. The details of the repair were explained and shown to me in a way that gave me every bit of confidence that I could leave my rig in their hands without worry to the day they are finished, When I couldn't come to see the progress, photos were sent to me. Olga and the staff at Camping World Katy TX went far above the call of duty. Thank you so much for all you have done. I am very grateful.

Wasn't the greatest purchase I've had in buying something - CW

Wasn't the greatest purchase I've had in buying something of this value but just added to the many experiences that customer support has lost its value in todays markets. Our walk through was a joke, complete waste of time as I knew more then they did and those questions I did have of course they couldn't answer. Word to the wise, when you purchase something make dang sure you cover everything you could possibly think of because as soon as you leave the lot, you are NOTHING to them other then a statistic and a sale. They installed my hitch incorrectly and of course made up excuses and couldn't help me for over a month, and I bought it 2 days ago. The hitch shifted when pulling it home and they were of no help to get my issue resolved except for using one of my phone a mobile repair to come to my house and fix it, costing me a $100 just for the call. Fortunately I'm mechanically inclined and can do it, plus I downloaded the manual and discovered they missed several steps and didn't even include all the proper hardware. I also had a weak battery and so i charged it while home over the weekend while I waited for the store to reopen and during this time it never fully charged. I was told by their dep't that it could be a camper issue and i would have to bring the whole unit in for them to troubleshoot a dead battery. i mean with the battery is disconnected and doesn't pass a charge test by itself , what on on Gods green earth does this have to do with the camper?? You should have heard all the excuses they came up with. Plus I was promised a few things upon pick up and they were not completed so we had to wait an bout an hour half or so for them to do the adjustments we had a greed on upon purchasing it 2 days prior. Nothing big at all and they had 2 days to do it but the ball was dropped. Very unprofessional right out of the gate. Poor customer service and best of luck dealing with their maintenance section.

A great car-buying experience! - Goodoltom

Max Tauber did a great job in finding the vehicle we needed for my grandson. He was always available for questions, and came back to us with solid information. Max and the Legend team were very professional, and I appreciate their hard work on our behalf. Tom H

Don’t believe what they say. - LFB

Don’t believe what they say. The salesman said everything would work off the lot it was a lie. When my husband did walk through the tanks sensors didn’t work and told as is. Also offered money for trade and then they changed it.

Don’t walk, run!! Sales did their job and then it goes to... - Scottydeaton

Don’t walk, run!! Sales did their job and then it goes to service for make ready. Horrible… Then it goes in for service because Keystone isn’t great either. Literally had to drive to the shop to talk to a person nearly every time. No one answers, leave multiple messages with no return call ever… Gerald is the only one there worth killing in the whole department. The “service” manager is the most unprofessional, liar I’ve ever met and it shows in the performance and attitude in the employees. Kept my brand new unit for over 5 months and the work was, at best, sub par. Customer service and communication is not even an option with these folks. You are better off paying a reliable shop than taking anything here, even for warranty work.

3 weeks agoDo not buy an RV from MCClains unless you... - Michelle.abner

3 weeks ago Do not buy an RV from MCClains unless you like to do business with liars and horrible business people. We purchased a used pop up camper 2 Months ago and have regretted it since... we first scheduled to go see it. We were rushed to look at it and the sales people had no knowledge of pop up campers. We asked them if it would be fully cleaned and have all mechanical components checked as well. ( it had just come in on a trade) they assured us that they would do both. We weee also told we would get. 30 day guarantee on the camper. We said ok and headed in to do the paper work. The sales person we were working with had agreed on a certain sales price but when I got to the table the manager had scratched it and put a higher price. Right there we should have walked away. They told us we could come back next week to pick it up so they could clean it and make sure everything was in working order and to show us how everything works. We said ok. Side note they purchase their own in house financing like crazy! This is not our first camper to buy so we were used to a certain way camper sales go. A week later we show up to McCain's and the camper is closed. We asked to see it open but they made the excuse of how much work it takes to open up. Second mistake. So we took it home open it up and find that it has not been cleaned at all and the that black and gray toilet cassettes are FULL of crap!! We sold us a camper full of crap that was so disgusting and stinky. The roof also had a leak and was FULL of carpenter ants.I called McClain's and they made excuses... after talking to manager not knowing how this could have happened. They say they will come pick up the camper and clean it. Then we get a call saying Mr.McClain is going to give us a call (never happened) then another call asking us to bring the camper to them. Because they don't have enough staff to do such a service. We caved and took the camper in to a different McClain. We got it back still not very clean but tired of dealing with it.... two months later we have still have not received the title to our camper. I called the state of Texas and they don't show the title. They said the camper either still had a previous lein or the title was lost.I called McClains 7 times with no answers so I finally drove up there to talk to someone and I have never been treated more rudely. They do not know how to put the customer first, they do not know how to be kind, they do not know how to tell the truth. McClain's is a joke.

Auction house or dealership - Monicajo1485

We worked a deal last week with Crestview RV Superstore in Selma, TX (NOT THE SAME COMPANY AS THE ONE IN BUDA/GEORGETOWN) on a used Grand Design Momentum. We called Friday after negotiations were complete to make our deposit to hold the trailer while we applied for financing through them (we already had an approval on a loan by our bank but they asked we give them the opportunity to finance). We left a message that wasn’t returned so my husband texted the salesman at the end of the day to follow up and he said he’d call us Saturday morning to collect our deposit. He called us Saturday, my husband gave him our credit card number to charge and we were thrilled because we finally found our RV. The manager called me at the end of the day to let me know that even though we agreed on a deal and provided them with a deposit, they sold the RV to someone else that afternoon. We were crushed and incredibly disappointed in the way they handled business. So we wanted to warn people that your deposit means nothing at Crestview RV in Selma. They treat their dealership like an auction house even when a deal has been made and they will sale it out from under you to the highest bidder.

Repaired broken spring on 5th wheel. - Lawson

We worked with service advisor Tony Glewwe. He went out of his way to get our problem resolved and get us on the road again as quickly as possible. Their replacement of the broken spring was compounded by the fact that we had a Canadian built trailer with parts that are not standard in the US, and no longer available. Tony kept working to locate a replacement spring without success. He then located a business nearby that made a new spring to our specifications. He kept us informed and was always polite and considerate of our situation. I would not hesitate to recommend Crestview RV if you have a problem in the area of Georgetown, Texas. Tony was a pleasure to work with.

Horrible customer service, before and after the sale - Jim

Explore USA Kyle tried to sell us a fifth wheel that was too heavy to legally tow on my driver's license - A Class A non-commercial driver's license is required in the state of Texas to tow any combination with a Gross Combined Vehicle Rating (GCVR) over 26,000 lbs per Tx DoT. The 2019 Heartland Torque we settled on is a complete xxxxx. It has been in the shop for a month now, with three pages of write-ups! Right out of the gate, the positive wire to the battery disconnect (ironically, an optional safety feature) was routed over the frame, under the floor, which caused an electrical fire. The manufacturer rep we were dealing with quit, and we have heard nothing else. The generator was improperly installed, and we could have died from Carbon Monoxide poisoning!

Worst place to shop for rv. The sold the one i had pit a... - Jeff

Worst place to shop for rv. The sold the one i had pit a deposit on and turned around and made me wait 2 more weeks for another one they magically found in San Antonio. The one the found has a laundry list of issues and the service staff is unable to diagnosis and remedy the issues. On top of it the damaged a 250 dollar quick release adapter that is needed for my hitch set up. They wont even return my call and told me they can’t reimburse me for it when i dod speak to service manager. They sold me a lemon and caused more issues than what i brought in with. I bought a brand new rv so i didnt have to deal with this. Worse investment mistake ive ever made is going to this dealership and getting a nearly 100k piece if crap with worthless extended warranty

Great business!! - Melanie Highsmith

I purchased my RV at the ExploreUSA on Highway 90 in San Antonio a couple weeks back. The staff there were all great and patient with me. For my walk through this last monday, Oscar did a fantastic job! I have never had or driven an RV before, and I'm a single female. He made sure to show me everything, and I so greatly appreciate his time. If I could give him stars..out of 5...he'd get a 5. The whole business deserves 5+ stars! Thank you to everyone there and taking the time to show me what I needed to know, and to answer all of my questions. They are the best!

This is the first time I have purchased an rv from a - SUSANFUNICELLI

This is the first time I have purchased an rv from a dealership and I won't be back. Explore USA in Seguin TX was completely unprofessional. We bought a toy hauler and on our way to pick it up we received a phone call that they did not have keys to the ramp. They had ordered them but then ordered new latches and they had not come in. They offered to have us bring it back so they could install the latches at a later date. That's a lot of money in gas so we opted to have the latches overnighted to us and we would do it ourselves. Once we got home we realized we didn't have keys to the front or back door. So we called and they acted as if this was normal. Since they didn't have keys to the ramp they probably didn't have them to the doors either. That means they didn't verify the doors locked which I would assume would be part of their checklist when going over the trailer. They promised to overnight those as well. Three days later still no latches or keys. I called again only to have them realize they were sitting on their desk. So they promised to overnight once again. I received them two days later. The trailer was purchased a week and half before we picked it up. This was so service could check it over and clean it up. It was not cleaned. We found a dead mouse in it. Two weeks after picking it up I realized my receiver hitch was missing. They had to use the spare hitch I brought because the one on my truck was to low. They did not put the one they took off my truck back in my truck. I have called several times over the last three weeks. The first week I could not get a call back. The second week I was told they were looking for it and would call me back. They didn't. I called them back and was told they couldn't find it but they would look again and get back to me. Week three and still no call back. So I call again and they still can not find it and no offer to help resolve the situation. I feel completely disrespected and put off by the service after the sale. No one cares about customer service there and I would not recommend you purchase anything from them. Now I need to find and purchase another adjustable receiver hitch so I can pull my other trailer. So disappointed with giving my money to a place like this.

Funtown is known for not being beaten on price, but... - DallasDamon

Funtown is known for not being beaten on price, but that's the only thing they may continue to be unbeaten on. I just made my 3rd and final RV purchase from Funtown. I will gladly pay a few thousand more dollars to buy from any other RV dealer in the future. It began with being rushed to pay a deposit to hold a unit, which I gladly paid in order to secure the RV. However, upon delivery the new RV wasn't ready as there were several issues we discovered. Be warned that they DO NOT check anything on the unit. You are solely responsible for discovering the working condition of any component and then checking and initialing on their form. In fact, you have to initial in an inordinate amount of places on one document. Having grown up with RVs and owning 5 during my adult life, I'm very familiar with how these operate. I feel sorry for the novice/amateur RVer now forced to make these discoveries or be faced with the fact that "Funtown does not make service calls", which you also acknowledge several times. Of course, you can bring the RV back to them for a repair, but if you haven't heard, they are notorious for keeping you RV for weeks if not months for repairs. So, it's in your best interest to take your time at delivery to find everything you can. After discovering the issues we found, they were quick to jump into action, but not without some side comments/rumblings from the PDI manager that we were "expecting too much". I'm sorry, but I just wanted the windows to operate correctly, for the awning lights to actually turn on (which immediately failed to turn on the first night out/same day as delivery), and for a missing chunk of wood to be replaced on the island. Also, I had to accept a small price reduction for their failure to upgrade the AC, that I was promised in the deal. In fact, I was told during delivery that the unit had been changed and upgraded as promised, however after I climbed on the roof and checked the serial number with the manufacturer, I discovered that the unit had NOT been changed. They lied about it to my face and then expected me to be ok because what was I going to do at this point. Yes, I was offered the ability to return the RV and have them make the upgrade later, but remember what I said earlier...I do not want to have Funtown store my RV while I wait an exorbitant amount of time for them to make some repair/upgrade. All in all, I would not suggest them to anyone. Yes, they have more inventory and you may save a few thousand bucks, but for me, I'll GLADLY pay more with someone else.

Let's start by saying that I was in the automotive... - km

Let's start by saying that I was in the automotive service industry for over 20 years. As such I know there are times that repair concerns can't be duplicated so no repairs will be attempted. I'm ok with that because a dealership can't be expected to throw parts at the repair till it works. In Feb 2020 I experienced a furnace failure where the furnace fan works as designed but the furnace will light for approx. 10 seconds but go out after 5-10 seconds. This repeats itself for 5-10 minutes till eventually the fan shuts off. I returned to the selling dealer HOLIDAY WORLD - MESQUITE for repairs. The dealership replaced the propane regulator and I picked up the RV. In May 2021 I traveled to the Badlands of South Dakota and arrived to 8" of new snow with daytime temps reaching only 35 degrees and night time temps of 10-15 degrees. 1st time I had attempted to use the furnace (staying home partially because of Covid)- FURNACE NOT WORKING - SAME CONCERN as described to my Service Advisor JD previously. I removed the Sail Switch - clean, reinstalled and tested voltage at 12 volts from the Circuit Board to and from the Sail Switch. Tested the voltage from the Circuit Board to the HI-LIMIT SWITCH at 3 volts. Suspected Circuit Board failure - called an On-Line Repair facility who confirmed voltage to low and should also test at 12 volts. I ceased diagnosis at this time. On May 13th upon my return from South Dakota/Nebraska I dropped the RV off at HOLIDAY WORLD - MESQUITE and advised the Service Advisor JD of my concerns and what tests I had performed and the outcome. Approx. two weeks later JD called and advised that the furnace was working as designed but temps were now in the 70's His advice was to take the RV to Canada (somewhere where is was extremely cold or wait till next winter). Next time I experienced failure take it to the closest dealer or call Montana RV. I called MONTANA RV who said if the dealership thought the circuit board was/is failing then they should replace it! I searched the web and forums and discovered my concern was not new to the industry and several members of the MONTANA OWNERS CLUB FORUM directed me to to find Mr. Vititow. Mr. Vititow of UNITED RV in Dallas had experienced the exact same failure previously and had posted his results. His eventual diagnosis was to remove the Circuit Board place it in a freezer for some time, reinstall, verify the concern, apply a heat gun to warm up the circuits to expand the solder joints at which point it would start working again and then to replace the Circuit Board as the casual part. On JUNE 11th, I contacted Mr. Vititow of UNITED RV for permission for HOLIDAY WORLD - MESQUITE to contact him in regards to his diagnosis and eventual repair. Mr Vititow stated he was more than willing to discuss this repair with HOLIDAY WORLD - MESQUITE. Mr. Vititow provided his phone contact info to give to my repair facility. Glad that I may now have a possible repair for my concern I called my Service Advisor JD of HOLIDAY WORLD - MEQUITE. JD advised me that it would be another week before the shop could get my RV back into the shop for another diagnostic test. His main concern was WHO was going to pay for the test if this test failed. I informed JD that I would be more than willing to pay for this test to be performed as returning to usage of the RV knowing another failure was imminent without a proper repair was unsatisfactory. Rarely have I seen such resistance to repair a vehicle as I experienced. His response was "we don't have a freezer" which dissipated when I asked if the dealership didn't have a refrigerator for employees. My phone call was at 11:30 am and JD said it might be late in the day before he could find the opportunity to call Mr. Vitotow. I felt so unconfident in JD's responses that I immediately called the General Manager Terry Ellis of HOLIDAY WORLD - MESQUITE (the Service Manger was unavailable). I expressed my lack of confidence that JD would follow through but Terry Ellis reassured that he would see to it that someone would follow up with Mr. Vititow. FAST FORWARD - 10 DAYS - JUNE 21ST I contacted Mr. Vititow of UNITED RV who informed me that NO ONE has contacted him about the above described concerns/repairs! I called my Service Advisor JD at HOLIDAY WORLD who told me the dealership has not found time to get the rv back into the service department for additional diagnosis and it would be some time before they are able to. I then called the General Manager Terry Ellis who stated he "was in the dark" as to the status of the rv. I told him that neither the Service Manager or the Service Advisor had called Mr. Vititow of UNITED RV. As General Manager of the dealership he reports that he does not supervise the Service Department and they "do their own thing" So much for expecting management follow-up! NO ONE AT THE DEALERSHIP MANAGES THE MANAGERS! QUESTION - WHO IN THE xxxx IS IN CONTROL! I've never seen where ALL managers don't answer to the store's General Manager. That's the purpose - and General Manager's answer to an owner or CEO. The General Manager is the eyes/ears for the owner/CEO In my time in the automotive service industry if ANYONE (Service Advisor or Manager) had such disrespect and disregard to any customer the 1st offense would have been a long conversation with the owner (not a manager) and no opportunity for a 3rd - TIME FOR A NEW JOB OR CAREER CHANGE! But that's why we were ALWAYS a TOP TEN DEALERSHIP! You get to the top by taking care of your customers! HOLIDAY WORLD - MESQUITE was more than happy to take my $1k for my annual maintenance repair but disregard the difficult warranty work. Sincere Thanks to Mr. Vititow of UNITED RV for agreeing to assist me with this repair.

HORRIBLE!!!! - Kira

Horrible experience! I contacted Patterson RV because my local Winnebego approved dealers were booked. I gave all required information and took the requested pictures of the items needing repair prior to my arrival which was 2 hours away. Once I arrived they of course had no recollection of the conversation. They inspected my RV, apologized for the misunderstanding and reassured me that they would expediently send the information to Winnebego warranty for approval of the repair. After one month of nearly daily calls I was told they never sent the information which was reiterated by the service manager Rodney. Rodney never offered to rectify the situation. Approximately another 3 weeks passed and the Propane regulator on the RV was nonfunctional. Winnebego convinced me to obtain another appointment at Patterson RV. Winnebego, myself and Christy from Patterson RV were on conference call and Christy assured myself and Winnebego that she would expedite my appointment for service as Winnebego had approved the repair. After another 3 weeks of calling daily, Christy informed me that she never promised me that during the conference call and stated I had to make an appointment 6 weeks later! I again contacted Winnebego who indicated that it was documented that Christy previously reassured us that my service appointment would be expedited and I was informed that Winnebego paid Patterson RV for the job. Winnebego then expedited my service appointment with McClains RV for the propane tank and I have receive excellent service with them. I will NEVER contact Patterson RV for any services and WOULD NOT recommend them to anyone!

Called in advance. Drove over one hour, one way, to this... - FamMan64

Called in advance. Drove over one hour, one way, to this place with my family. Total waste of time. The guy who was supposed to know everything we needed to know about brand we were interested in had already gone home. The RV we did look at was not ready to show (dirty), and had broken trim pieces laying about. No one else at the dealership knew anything about the RV we were interested in purchasing. The dealership's website is NOT kept current. RVs that were listed on their website as being available had been sold weeks earlier. The company is absolutely NOT kid OR family friendly. The employees at the dealership do NOT know Sherman, Texas, sufficient enough to even recommend a family restaurant in town. Avoid this place if you are searching for an RV. You will waist a tank of gas and several hours of your time finding out that they know NOTHING and they do NOT keep their inventory current, and they are NOT motivated to SELL. Their attitude is really, "Hey we don't need your business around here." Great guys, guess you get a-lot of working professionals who make $200,000 a year showing up at your pathetic dealership. Have a nice day.