280 Texas Ford Dealers

They sold a vehicle with known issues. - ChesterCheeta

They sold a vehicle with known issues. They presented a clean CarFax knowing full-well it was not true. They did allow me to take it to a mechanic. It checked out clean with minor cosmetic issues. Turns out the minor issues were not minor. One of the most irritating problems was that one of the rear windows leak. I believe they found it while washing the vehicle. I believe they knew it was a cascade effect of the problem I had identified and but willing to accept. They said nothing. I'd be far less annoyed if they had just identified the full extent. What they did is shady.

Amazing experience from start to finish! - Manny

Amazing experience from start to finish! The process was extremely fast and smooth. Trey was helpful, and quick to respond, and Destiny did an amazing job explaining all the vehicle features and making sure we actually knew how to use them. They also accepted outside financing with no hesitation. Definitely a dealership we trust and highly recommend!

I purchased a 2023 Ford Expedition Max Limited from North - Kinghealthy

I purchased a 2023 Ford Expedition Max Limited from North central Ford.My tags were late getting to me , I called and spoke with Jerome Jordan . Who call me back, to let me know that Ms. Kim would give me a call,Back Ms Kim went over and beyond the call of duty to drop the tags off to me.Thank you Ms.Kim . North Central Ford for Ms. Kim

I’ve been looking for an F250 that fits my budget for - Braydon Miller

I’ve been looking for an F250 that fits my budget for several months now and finally came across a 2021 F250 with 188k miles on it for sale at Whiteface. I called and spoke with Dustin who answered all my questions, addressed all my concerns, and drove the truck on the freeway to address my ride/steering fears. When the shipping quote came back high (as expected with fuel prices right now) Dustin offered to meet half way ON HIS DAY OFF to deliver the truck to me. I bought this truck site unseen from 400 miles away in southern New Mexico and I’d do it again in a heartbeat. The most honest vehicle purchase experience Ive ever have had in my life and I don’t think I’ll buy from another dealership ever again. Dustin Almond and Joe Charles were fantastic to work with and made what would usually be a very stressful experience the complete opposite. 10/10 would recommend.

Terrible dealership. - mtjbrant43

Terrible dealership. Be very careful of what you’re getting before signing paperwork. I was sold a car that had been wrecked but that wasn’t disclosed until after final funding and paperwork was signed and done. Repair work was done horribly and now to have it fixed right is gonna be all on my dime. They refuse to do anything about it after trying to sell me another car for 20 thousand more dollars! Never again will they be used for anything

Paula from the service department was outstanding! - Guillaume7674

Paula from the service department was outstanding! My family and I only want to work with her moving forward! She is not only knowledgeable, she genuinely wants to provide the best service possible in terms of customer satisfaction. She has restored our confidence in the process!

I have 3 ford vehicles 1ka LINCLON. - fred.timmons

I have 3 ford vehicles 1ka LINCLON. Ford is My go to vehicle. I have always trusted my deal ship because I have always had a good working relationship Mager Oscar Sanchez. He always under. Stood what I needed to. Get fixed. It's very hard to trust some one that is not some one you each day .He earned my trust.. Now he is no longer there ,that he had be transferred. I believe as a customer The owner or manager made a large mistake in doing so. I'm just a customer with 3 ford vehicle's that has spent thousands of dollars at Case Ford. I'm very sorry he no longer there.

This was by far the best experience I’ve ever had at a - M.S.Nunez

This was by far the best experience I’ve ever had at a dealership. Other dealerships should pay attention to the no gimmicks approach these guys take.

Very easy to work with. - Hclancaster

Very easy to work with. No games played, worked with my needs and made the deal happen.

I wanted to take a moment to thank the staff at Legacy - Rwalters26

I wanted to take a moment to thank the staff at Legacy Ford for all their help yesterday through the buying process. Aaron - I really appreciated you taking the time to personally respond to my concerns, explain the pricing confusion, and work with me to find common ground. You handled the situation exactly how I would hope a manager would, and your professionalism played a major role in helping me feel comfortable moving forward with the purchase. Jacob - thank you for your patience throughout what turned into a long evening. At no point did I feel pressured, rushed, or pushed into a decision. You remained professional, helpful, and easy to work with from start to finish, and I genuinely appreciate the effort you put into earning my business. Daniel - I truly enjoyed our conversation and you made the finance portion one of the best experiences I've ever had at a dealership. I never felt pressured for any addon's and you clearly explained everything offered in a way that made perfect sense. Buying a vehicle is a major decision, and you all helped make the experience a positive one. I'm excited about the new truck and grateful that we were able to put a deal together. Thank you again for your time, professionalism, and commitment to customer service. It did not go unnoticed.

I bought a preowned Ford Focus three years ago. - Earl Berlin

I bought a preowned Ford Focus three years ago. Terry Cowart was my sales representative and the experiences was exceptional. Three years later I just bought a 2020 Ford Fusion and once again Terry was magnficent. A genuinely sincere individual, Terry made sure the car was ready for delivery and wouldn't release it until it met his exacting standards. In this instance it went back to detailing until it was done correctly. Never pushy and as accommodating as he can be, doing business with Terry is a thoroughly enjoyable experience.

Buying experience was great experience. - pardores07

Buying experience was great experience. The best I have ever had purchasing a vehicle. My sales person was great.

This is going to be my third time going to this service - VEN

This is going to be my third time going to this service department. I can’t say it’s the worst nor the best. This company can get better and I know they do read these post. When customer write a good or bad post. They do get rated and sometimes it’s hard to judge the advisor because they can’t control when you can get your car back. The only thing we can do is trust the service company. I had my fair share of the worst issues with this company the lies the verbal abuse the disrespect I can go on and on. The first person you see is the service advisor those are the ones you rely on when you car is in the shop. So far for me two out of the three really didn’t care about their customers. The second knew about my situation from earlier and communicated with me until the end. When you feel you’re getting nowhere with your advisor you can call customer relations or talk to the next person above them. Well I stated my facts for what Bret S. said to me who was my service advisor. I have the facts what he said and when I tried to talk to the assistant service manager Chris B he just ignored me. At the end of the day I got my vehicle back but it took almost three months. They did provide a rental for the time I didn’t have the vehicle and I didn’t have to pay for that nor pay for the service done for the my car. It took the service manage Dave E. to fix all the issues I had to deal with and he did apologize for the experience I had with there service department. If you’re asking yourself why go to a place where you’re disrespected. I purchased the ESP warranty when I got the vehicle and it save me a lot of money. Unfortunately when I bought this car I didn’t know the amount of known issues it had and the recalls. Dave I appreciate you honesty compassion for customer service especailly going above and beyond to help me and I do apologize that some of your staff members act like they don’t care and I’m sure after reading this some adjustments can be made or better educated on customer service.

We just recently had a repair using our extended - Debbie Ammons

We just recently had a repair using our extended warranty. We worked with Caleb and he was awesome keeping us informed all through the process. He was able to get everything covered and repaired swiftly. We appreciate that attentiveness to our situation and getting our truck back to us quickly. We love dealing locally and they have earned my business!!!

If I could give negative stars, I would. - jimmieschaller

If I could give negative stars, I would. This was the worst dealership experience I've ever had. I was lied to through text and promised a price, but when I drove two and a half hours to the dealership, they refused to honor what they had promised. They then told me that, to offset the price increase they had lied about, they could beat my bank's financing terms. I let them run my credit because they said they could beat my bank, but they couldn't beat my bank's interest rate, resulting in an unnecessary hard inquiry on my credit report. I refused to pay more than the price I was promised and left, only to get stuck in a tropical storm during 5:00 p.m. traffic—all because this dealership is full of liars. I would strongly recommend getting any pricing commitments in writing and confirming they will be honored before making the drive. Based on my experience, I would not do business with this dealership.

Great quality vehicles and superb service the perfect - Frank

Great quality vehicles and superb service the perfect combination!!! Thanks Jenno u were awesome!! Thanks Sonia in finance too!!!Purchased Toyota Tundra and Im extremely happy with it will be coming back!!!

Customer Service - corvetteguy

I purchased a 2015 Ford Expedition from this dealer in January. From the point of sale to delivery there were no surprises. I was kept apprised of the schedule for delivery each week. After make-ready, the vehicle was delivered promptly and I was given a thorough walk-around. This is the fourth vehicle I have purchased from this dealer and will definitely recommend them to my friends and family.

The dealership was very helpful helping us select the - tcfomoco

The dealership was very helpful helping us select the vehicle that we purchased.Josh and the financial department were very professional and friendly.

We are from south Texas and we were in Mount Pleasant - Carlos L Garcia

We are from south Texas and we were in Mount Pleasant visiting my son . As we were getting ready to head south our air conditioning on our 2023 expedition started to act up and only blow hot air . 3:00 pm on a Friday and 500 miles from home and heater on full blast would have been an unbearable drive. We rolled in to dealership and I must say I have never been treated better. They took it in and worked their magic and an hour later we had cold ac and vehicle was fixed . I know its under warranty and however we bought our vehicle in south texas . They could of easily said we are busy come back Monday however they went above and beyond. I offered to pay or sign whatever and they said its all been taken care of. This dealership was a blessing and will see us again when we are in need . THANK YOU ELLIOTT AUTO GROUP SERVICE DEPARTMENT

I had the awesome experience with Sale person Cavin - laquistaeldridge

I had the awesome experience with Sale person Cavin Scott! This is my second purchase at Classic Toyota. Cavin ensured me that I will be getting the best deal and will not be walking out upside down in my purchase. Cavin delivered the commitment and the integrity through the whole process. I purchased a 2026 Toyota Cross and I love it! Two years ago I purchased a 2024 Honda Civic both experience met my expectations! Thank you Cavin Scott and Classic team!

xxxx near impossible to get someone to return a call in - louden11

xxxx near impossible to get someone to return a call in service department. Horrible customer service.

On 7/19 we had an AWESOME experience with Megan Acosta - Walter & Katherine

On 7/19 we had an AWESOME experience with Megan Acosta (inventory specialist/sales) and Andrea Watson (finance) at Tommie Vaughn Ford where we were literally treated like family. We have been blessed to have contacts at various dealerships over the years where we were treated well, but this experience was the best of all. They met us with the sales manager when we walked in the door, had an offer on our trade before we could sit down, and helped us locate an additional vehicle for a family member (did I mention multiple follow ups for us on the vehicle for our family member). We closed the purchase and will close the other purchase when the located vehicle arrives! Can't say enough about these wonderful ladies!!! Walter & Katherine * Andrea had taken care of our daughter for us on a previous purchase and introduced us to Megan. Thank you Andrea!!

I have always tried to avoid dealerships because of their - remkkm

I have always tried to avoid dealerships because of their reputation but my car had a couple of recalls that needed to be addressed so I went to Platinum Ford. They were FABULOUS and Dorian was great. While it was there I had them change the oil and they rotated the tires and even washed the outside. I had mentioned that I thought my transmission was going out and they said it would be about $199 to diagnose and asked me what was happening. We went on a test drive and naturally it didn't "clunk". We came back and Dorian opened the hood and saw that there was some type of hose that had been disconnected from a previous service from someone in Forney. He reconnected it and made sure it was tight and said he thought that might be the problem and suggested I drive it for a bit and see if it happens again. He could have easily taken my money for a diagnostic. Good news, it has been fine so far and they will have my business for their honesty. If and when the transmission goes out, will definitely go there and will be going there for all my future oil changes and needs.

Jesus made the purchase of a new car an easy one! - carmenreed1976

Jesus made the purchase of a new car an easy one! Kit was so helpful with all the financing!

Loved the guys here. - christaturner83

Loved the guys here. They were VERY helpful, concerned and down to earth. Made my Son's first car buying experience wonderful. Will definitely be going back for myself really soon ❤️💖☺️

Bought a sonata from them and it used oil on the way home - ljwatson59

Bought a sonata from them and it used oil on the way home they refused to make it right. Do not trust them I wish the whole state could hear how they are before they buy something. Please don’t trust them they are dishonest. They make the sale and then forget about you. Probably laugh all the way to the bank

This is the third vehicle we have bought from the - clfgillett

This is the third vehicle we have bought from the dealership. We love the service we get from them. I plan on buying another one in the near future and will use them again. I highly recommend this dealership to anyone looking to purchase cars, SUVs, or trucks. This is by far the best dealership we’ve dealt with.

Best dealership experience we’ve had in a while. - 01aisles-unmoved

Best dealership experience we’ve had in a while. Sent my wife to check out a Powerstroke, and she didn’t like it. She found the Duramax of her dreams…. Can’t speak enough about how helpful Dakota was in the process. They made a good deal with us, and we took the truck home. I’ve been buying cars on average of 2 a year for the last 20 years…. Do the math, whatever Smith is doing right now- keep it up!! Although it’s creepy as xxxx that cars.com knew we made a deal…. Smdh….technology can be a bit nosey

Earl was great. - donngalveston

Earl was great. Got my Mustang in for multiple issues and got the work done fast and right the 1st time. Easy drop off and great communication.

Had an issue with my bluetooth phone not connecting on my - royorkies

Had an issue with my bluetooth phone not connecting on my Ford Escape. I walked into the sales dept and asked who I should go to for help. A very nice salesman, Ricardo, quickly assisted me and got my phone synced again.