32 Tennessee Volkswagen Service Centers

I found everyone at Harper Volkswagen to be very - Tn10d

I found everyone at Harper Volkswagen to be very professional and courteous. The service was done in a timely manner and I am very pleased with the service experience overall.

I have had my car serviced by Village Volkswagen in - Lorra

I have had my car serviced by Village Volkswagen in Chattanooga on many occasions. Overall my experience there has been exceptional. Until now and a previous occassion with this same service advisor. My 2024 Atlas was experiencing an issue that require my car to be kept most of the day according to the service advisor (Dakota) in order to diagnose the problem. I dropped my car off the next morning. He took my keys and ask had I gotten a loaner car. I said no, you told me you would not know if the car would be finished today or have to remain until it was diagnose during the appointment. Dakota then informed me that the appointment only gets your car checked in, not that it would be looked at that day. I have had other appointments here and the car previously had been seen when scheduled. I wanted to speak to the Service Manager (Brandon) but he had not made it in. I left the vehicle and called back to speak with the Service Manager because I was disappointed in what I was told and couldn't believe this was happening. Brittany answered the phone, I asked to speak with Brandon and she wanted to know what I wanted to talk to him about so she could tell him prior to him talking to me. She then replied is this Mrs.W., and I said yes. Several minutes went by. After he was brief on the reason I was calling he answered. I recapped my conversation with Dakota. He now, asked had I reached out to get a loaner? I again replied why would I do that if I don't know if the car is going to be completed today or not. I then said, when I request a loaner they to want to know approximately how long do I think I will need the loaner. I heard other voices in the background. I could tell this was not going to go well. And suddenly he said you can tell them you will need it until next week. Without looking at my car this determination was made. It felt like retaliation had reared up. I complained and the powers at be were going to make me wait, even if the issue was simple and could have been completed today. I voiced my opinion and dissatisfaction in how an appointment became, not really an appointment. So the vehicle would now sit at the dealership for days as a power move. This could have been avoided had the service advisor taken a moment to explain what would go on when I made the appointment. You may think, just get a loaner. Well I drive a full size SUV, and have to take a child to college this weekend and need every bit of trunk capacity that my vehicle has with the back seats down. So a loaner, which in the past have been compact vehicles would not be feasible. I said I was coming to get my vehicle and I may have to take it to Atlanta to have it done. I and my husband went to the dealership to pick the car up. He went to the Service department and I went to the front desk and ask for the owner's number because I was beyond disappointed in the interactions. I knew the Bowers family owned the dealership. A gentleman that introduced himself as the GM (Shannon) said I could talk to him. I was reluctant at first because when people work closely together sometimes they become friends and they will not take corrective action when issues arise with customers and employees. After speaking with the GM for several moments he told me that he was in the room and heard the conversation. He explained the process and what slows down the process. I felt at ease and understood. At first he didn't understand the issue with leaving the car and getting a loaner. And then when I told him about getting a kid to school he understood, why I need the vehicle back. My husband walked up and stated that Dakota said we could not bring our vehicle back here for service. Shannon said, we could. What made Dakota think he could make that decision. PRIVILEGE, ENTITLEMENT, all because he was mad I complained. What reaction did he think those words were going to get. The only reaction; UNPROFESSIONAL,

took my Honda clarity, plug-in, hybrid, and to get - firedog25

took my Honda clarity, plug-in, hybrid, and to get repairs from being rear ended, My collision estimator Portia Herron was excellent,she explained and showed me what needed to be repaired before they dismantled my call for repairs, letting me know that there probably was going to be more damage found after the tear down. I was given an estimate with damages they saw before tear down And I was given an estimate after teardown she dealt directly with the insurance company that was paying for my repairs. She kept me informed throughout the process, answered all the questions I had outstanding service I would. Definitely use AUTONATION COLLISION CENTER / ESTIMATOR and recommend them to family and friends.

Jennifer is the best service adviser I have dealt with.... - chipellers

Jennifer is the best service adviser I have dealt with. She is professional, attentive, and friendly. If you have a Volkswagen take it to her. You will not be disappointed.

I have used this dealer on several occassions for... - veedub

I have used this dealer on several occassions for service. They are incompetent and have actually lied to me about the repairs that they performed. On my EuroVan, they claimed that the shift rod was bent and made me wait a week for parts. I asked for the replaced parts and later discovered that there was nothing wrong with the rod. The part that was broken was a little $2.00 bushing. It was not included in the bag of parts. On another occassion, they replaced the engine control module under warranty and did not bother to tell me that my other keys would need to be reprogrammed. This is not a trivial matter when you live 120 miles away.

I visited Pro Auto to get my car detailed. The owner Kirk... - tom zekoney

I visited Pro Auto to get my car detailed. The owner Kirk greeted me and was very professional and knowledgable of the questions and concerns i had about my car. I was sold in seconds on the service. They got me in and did a wonderful job. The employees had a high skill level and completed my car to exceed my expectaions. I know they do alot of business, but i felt like i was a top customer. They also started a car sales lot. Looks like these guys are growing and doing well. No wonder. Great experience. They have my business and i have never heard any thing negative here in town. thanks pro auto tom

supreme customer service - max norton

This dealership has great employees that take your time and pocket book into consideration. Employees like Charles and Joe both service advisors. They have a comfortable waiting area and a good shuttle service. I drive 2 1/2 hrs to come to Hallmark because of this and will continue to do so. Keep up the good work,

I am so glad that I purchased my 2017 VW Jetta this... - pmckelvstar

I am so glad that I purchased my 2017 VW Jetta this dealer. They are very friendly, amazingly helpful and not pushy on sales or service work. Call and ask for Sandy, she will point you in the right direction for sales or service. This is how I always wanted to be treated when going to a dealership. I will definitely be purchasing another VW in the future from this professional dealership. GREAT JOB EVERYBODY!!!

Great service - Joy19

Quick, efficient, budget friendly service. Staff very knowledgeable and kind. I would highly recommend this dealership for all of your service needs and concerns, you'll be in good hands.