89 Tennessee Ford Dealers

My salesperson Keith Miller was tremendous. - Johngrill1

My salesperson Keith Miller was tremendous. He made sure my experience was top notch. Thank you Keith.

The best buying experience I have ever had. - Jmaxey4

The best buying experience I have ever had. The whole Morristown Ford Crew was Amazing!

Amazing service. - Missashleyleigh04

Amazing service. Amazing communication. Sherry was the best. They even delivered the car to me.

Anthony was a great salesman! - Cdyoung9898

Anthony was a great salesman! I would definitely recommend Short-Remond Ford for any vehicles.

Excellent service, clean and comfortable waiting area, - egp

Excellent service, clean and comfortable waiting area, easy access. Friendly staff. A very pleasant customer experience. Has become my “go to” dealership for servicing my Lincoln.

Ordering was easy, wait was long but not Varner fault, - mills731

Ordering was easy, wait was long but not Varner fault, delivery was easy. Second buy from Ray Varner and would recommend them to others.

Both Troy and Owen were very patient with the questions. - klbarnett477

Both Troy and Owen were very patient with the questions. I presented to them as a prospective buyer. Had a great experience purchasing a vehicle from them on a Sunday evening.

Dropped my F150 off two separate times in a little over - whitemw1

Dropped my F150 off two separate times in a little over six weeks for service for a loss in motor power. The service department charged us almost a $1000 for the first visit. Said they could not replicate the problem so therefore there was no repair to do under there policy in the 2nd visit. Third dropoff was by tow truck and we were told the truck needs a new motor. Incompetent is the least of this. Oh, and the service manager said, he does not care what motor it is, it should not last more than 100,000 miles!!

Everyone was very helpful and got the job done in a - paula

Everyone was very helpful and got the job done in a reasonable amount of time. I especially love how they clean the car when their job is all done. Just went in for an oil change but got just so much more. Thank you for your time.

Everyone was very helpful and willing to get us a great - Arnoldjr1960

Everyone was very helpful and willing to get us a great deal . We were satisfied.

Sales person wanted to Charge me Full MSRP, Would not let - Swampfox5001

Sales person wanted to Charge me Full MSRP, Would not let me Talk to the Sales Manager .Would not make a realistic deal on a Ford F-150 Truck. I will never step foot in this dealership again. I will Never do Business with Johnson City Ford Period!!

Don my sales is a honest and very nice guy. - Jeffreyradford1

Don my sales is a honest and very nice guy. The general manager even stopped in and said hello super incredible dealership. We came all the way from missouri was on vacation drove two extra hours to buy our truck. It was so worth the trip. Thank you to friendship ford for everything!

Our 11-year old F 150 broke down on the Tuesday - Buckeyes

Our 11-year old F 150 broke down on the Tuesday evening of Thanksgiving week while on vacation. We were stranded for about 3 hours in Pigeon Forge before the tow truck arrived through AAA. While sitting there waiting, we went ahead and called the Rocky Top Ford dealer to inform them our truck was being towed there. Chris, in the Service Department, answered and was so kind. We were naturally upset about our truck, but he was so calming and helpful. He did keep in touch with us on the Wednesday before Thanksgiving day. They had to go to Knoxville to obtain the part. We were so thankful that they were able to complete the repairs on Friday by 1:30 pm in order for us to head back to Ohio. We truly appreciate the mechanics who worked on our truck and Chris for being such a wonderful man. We truly feel that he was a God send! Thank you to everyone who had a part in getting our truck repaired, and keep up the good work! So thankful!! The dealership was beautiful!

Wyatt Johnson service after the sale of a used auto was - Eldon

Wyatt Johnson service after the sale of a used auto was disappointing. I had called my sales consultant Charles and informed him of the passenger side tire rubbing the plastic wheel cover that had loosened. My sales rep Charles talked with the service manager who told him the previous owner had put oversized tires on the truck I purchased. This was difficult to understand as the passenger side tire was the only tire with the issue and my neighbor who works for Nissan and I could feel the loos plastic tire cover over that tire but none of the rest of the plastic tire covers were loose he said appears a couple screws or clamps had come loose and fell out. but per the service manager nothing they could assist me with so my neighbor assisted me. This is not the example of customer service level I was expecting from a good buying exp but tells me this will probably be the service experience from the service dept and manager going forward if I need any assistance. Places a huge drop in any previous customer service excellence experience you may have experienced not a good look for the overall dealership!

They go out of their way to make car buying pleasant. - ginarbrewer

They go out of their way to make car buying pleasant. They accommodate your needs and customer service is king here. I wouldn’t buy a vehicle anywhere else.

This is for service dept. - mrmurphy44

This is for service dept. Got letter from Honda about a warranty repair saying parts were now available. Got on-line to make appointment, giving them number from letter. Drove a half hour to get there and was told parts were not available yet. So had to drive another half hour home and will have to repeat that when they have parts. You would think that when they made the appointment they would order the part or tell you they didn't have them yet. Poor customer service!

Fairway Ford has the absolute best staff in both sales... - williefrye

Fairway Ford has the absolute best staff in both sales and service. I just purchased a new 2022 F250 and the customer service was top notch. This is the 6th new vehicle I've purchased from them since 1993 and purchased a used car for my son there too. I've used their service department for many years and always had great results. Alan Drinnon is an absolute pleasure to work with and John King takes a great deal of pride in his dealership. For my personal purchases, I wouldn't go anywhere else.

They will sell you a "Lemon Law" buy back car without - bbrads53

They will sell you a "Lemon Law" buy back car without actually telling you and then want you to take the loss....Quote from a person that they sold a lemon law car too..."On 12/12/22, my car was towed to Mtn. View Ford Lincoln. I was told by them that the car was in horrible shape, that it should have never been sold due to the previous history of problems." Let the buyer beware....

We had a great experience buying a Maverick hybrid at - strawman45

We had a great experience buying a Maverick hybrid at Russell Barnett. Chris Hunter was our salesperson. He was very helpful, respectful, and accommodating. It was a pleasure working with him. We're also very pleased with the Maverick - high value for the money. We're getting 37-40mpg. Great vehicle for our family of four. Highly recommend!

Casey and the crew are the best. They go out of their way... - Stacey.hodge1967

Casey and the crew are the best. They go out of their way to help find the right vehicle and the right deal!

King Cotton provided a great experience. - Jeffrey775

King Cotton provided a great experience. Keith was very helpful throughout the process. The sale price was a good deal.

You're service department is awful. - bmark021474

You're service department is awful. What is the point of taking online appointments if when the customer shows up you just tell them that if they drop their car you will look at it in a week or so? I made appointment last week to have my car looked at. I have a transmission code popping up. You're service page asks for all details pertaining to why you are bringing car in. So why would nobody call me to let me know that you wouldn't be able to honor the appointment and would need to keep my car for a week or longer?? When I asked service writer why they took appointment and didn't call she said she just looks at appointment not the reason. She was rude and I didn't appreciate it. Ive been trying not to drive car much in case it's a big issue. I drive it all the way from my house to dealership for appointment I made last week and I get told you can't look at it for over a week? If it was going to be big repair I was considering buying a car from Barnett. I will be sure to let everyone I Know not to bring their car to Russell Barnett or to buy a car.

My wife and I met Trevor Lund to look at and maybe order - Empire

My wife and I met Trevor Lund to look at and maybe order a new Bronco on Sept 30, 2023. We spent about 4 hours talking and looking at Broncos. We eventually decided to buy a new 2023 Bronco on the lot and ordered an another 2024 Bronco. Trevor also prayed with us after our purchase. Trevor is a great salesman and man to deal with. I would recommend Trevor to all my friends and family. I consider Trevor a good friend. Also, we have just purchased 3 new Nissans for our rental fleet, and will buy many more in the future. Larry M

not so great of a deal needs 4 tires. - johndeere110

not so great of a deal needs 4 tires. listed as a prius4 far from that. its a prius 2 missing options that the add said it had feel cheated as car was not as they said it was way over blue book value no safty inspection done no oil change done cant drive car with 4 bad`tires. send email they dont return phone calls so now i got others involed i am sure they dont care be warned the add may not be for the car car may be unsafe to drive off the lot and make sure you look car over they tell you its ok to make the sale dont trust the sales man word for anything i was told they dont care if i ever come back greed over truth dont be a fool like me and fall for the fake add this is not the first car they used a add that didnt fit the car just to make money

We went in to buy a new 2013 Ford Fusion. The sales lady... - David&Maria

We went in to buy a new 2013 Ford Fusion. The sales lady would not answer our questions regarding trade in value but keep trying to run our credit. When I told her I wanted to know what our trade was worth before we were doing anything else she brought another guy out. I assume he was the sales manager. He would not give us any straight answers either. They wanted to run our credit in order to finish the deal. Eventually they did say we were upside down in our trade which we already knew. I responded with we do not have a deal until you tell me how much negative equity we have. He said we did not sell you that car. You were the ones stupid enough to buy it. They were both rude and arrogant to us. We ended up going to another dealer who gave us a very fair trade in value and helped us buy our new 2013 Ford Fusion.

Triple A Experience - Gsplprch1

I am an 81 year old retired minister and I live in Anniston, Alabama. (Roll Tide). I was in search for a late modle Lincoln Town Car. I used a search engine and located a 2009 Town Car at Moss Motor Co in Tennessee. I called and talked to one of their salesmen (Ben). I cannot tell you how many times I have purchased cars in the last 50 p;lus years. This was the best car buying experience I EVER had. Ben was one of the most helpful salesman I ever dealt with. I drove to Tenn with my wife and it was HOT and when we arrived Ben met us and welcomed us and gave us a cold drink. Then we met the used car manager who was also very cooperative and helpful. I was really floored when they bought our lunch. Who ever heard of such a thing. These guys are really "unreal". No doubt this was the best car buying experience I EVER had. I had to pinch myself to make sure I was still alive. I would encourage you to check these guys out . Fantastic. Unbelieveable. Every car dealer could learn from this company. A special thanks to Ben and the Used Car Manager for their help in making our vist so enjoyable.

Austin was a outstanding sales person. - KrisWilson1977

Austin was a outstanding sales person. He was very patient and understanding. The finance department kept us informed and worked directly with us to help get us into the vehicle.

Bobby piercer is a great salesman but the whole team was - Bubba strawn

Bobby piercer is a great salesman but the whole team was amazing. Rebecca in service has done everything I asked for

They listened to me and gave me what I asked for when I - blhen1948

They listened to me and gave me what I asked for when I first came in to the dealership.

HORRIBLE NO ONE WILL RESPOND TO TAKE CARE OF PROBLEM - MKFARRIS20

HORRIBLE PLACE! THESE PEOPLE ARE THIEVES AND CROOKED AS THEY COME. LAST WEEK OF MARCH 2019 I PURCHASED A 2016 FORD F 250 SUPER DUTY, WITH $20k down and financed the remaining balance. After making payments for almost a year this Dealership not the finance company Capital One, decides to come pick up the truck . After waiting this entire time for them to send my information to get my tags, which i never received and the finance company also never received the title. They totally disregarded the 10 day purchase agreement rule they they can not pick a vehicle up after 10 days and without some kind of written notice being sent, which is under Title 8 of the Consumer Law.I have never received any form of communication with them other than to pick up my vehicle to where i can not even get to work. I have called and emailed and left messages no replies have been given even after a week of trying to reach someone. They will not let me speak to any of the higher ups over Cindy Davis. They have basically stole my truck . i am now left with no transportation and no downpayment and no answers . I dont even know where my truck is or how to get it back because no one will communicate with me. DO NOT BUY FROM THESE PEOPLE . THEY ARE CROOKS! ANYONE WITH ANY INFORMATION I CAN USE TO HELP OR ANY ATTORNEYS THAT WILL HELP ME I DESPERATELY NEED HELP!!!! MKFARRIS20@GMAIL.COM