89 Tennessee Ford Dealers

My salesperson Keith Miller was tremendous. - Johngrill1

My salesperson Keith Miller was tremendous. He made sure my experience was top notch. Thank you Keith.

Amazing service. - Missashleyleigh04

Amazing service. Amazing communication. Sherry was the best. They even delivered the car to me.

The atmosphere was great and everyone was very nice and - Cardsrule27

The atmosphere was great and everyone was very nice and made me feel at home my salesman was great and finance manager was super cool guy!

Nice new dealership with a large variety of vehicles to - THE MAJOR AKA MICK V.

Nice new dealership with a large variety of vehicles to choose from both new and used. Very friendly and helpful employees who are ready to answer your questions and give you advice and figure out a way to get you into the vehicle you want or a vehicle that suits you best! Funny saying about we'll take anything that don't eat! Makes me think of old time car dealer ads from long ago on the radio and television. I enjoy the help that Billy, Nathan, and Cory gave my Wife and I in order to get her into her new mini- SUV dream Ford Escape ST car in a pleasing Blue Vapor Metallic color with great features and great Gas Mileage too! Thanks Bates Ford! Y'all Rock and Roll!! :) Very Respectfully, Mike and Jung V. ;)

Ordering was easy, wait was long but not Varner fault, - mills731

Ordering was easy, wait was long but not Varner fault, delivery was easy. Second buy from Ray Varner and would recommend them to others.

Both Troy and Owen were very patient with the questions. - klbarnett477

Both Troy and Owen were very patient with the questions. I presented to them as a prospective buyer. Had a great experience purchasing a vehicle from them on a Sunday evening.

Dropped my F150 off two separate times in a little over - whitemw1

Dropped my F150 off two separate times in a little over six weeks for service for a loss in motor power. The service department charged us almost a $1000 for the first visit. Said they could not replicate the problem so therefore there was no repair to do under there policy in the 2nd visit. Third dropoff was by tow truck and we were told the truck needs a new motor. Incompetent is the least of this. Oh, and the service manager said, he does not care what motor it is, it should not last more than 100,000 miles!!

Everyone was very helpful and got the job done in a - paula

Everyone was very helpful and got the job done in a reasonable amount of time. I especially love how they clean the car when their job is all done. Just went in for an oil change but got just so much more. Thank you for your time.

Don my sales is a honest and very nice guy. - Jeffreyradford1

Don my sales is a honest and very nice guy. The general manager even stopped in and said hello super incredible dealership. We came all the way from missouri was on vacation drove two extra hours to buy our truck. It was so worth the trip. Thank you to friendship ford for everything!

Sales person wanted to Charge me Full MSRP, Would not let - Swampfox5001

Sales person wanted to Charge me Full MSRP, Would not let me Talk to the Sales Manager .Would not make a realistic deal on a Ford F-150 Truck. I will never step foot in this dealership again. I will Never do Business with Johnson City Ford Period!!

We got what I believe was a fair deal on a new 2023 Ford - franklullo

We got what I believe was a fair deal on a new 2023 Ford Maverick. The paperwork was completed quickly. We really like our new truck.

Service after the sell at Wyatt Johnson is almost - manning2clark

Service after the sell at Wyatt Johnson is almost unbelievable. The level of consistency is impressive. I bought a new Maverick from them in 2022 and it has had several recalls. The truck even left me stranded and now it is back in the shop AGAIN. I can't blame Wyatt Johnson for the lemon, that is a Ford issue. I can blame Wyatt Johnson for being the most difficult car dealership that I have ever experienced. The service department manager tried to send me home with the truck without even driving it. I thought the engine bracket had broken, but they only looked at it, never took it on the road. I had to insist they drive it to feel the horrific shaking it does from about 27 MPH and up. Turned out to be an even bigger issue. I showed up for my 7 am appointment, only to find out that Sydney never made the appointment. So, I explained in detail again what was happening this time, only to be told that I didn't have an appointment, nor did they have a loaner car to give me while they had my truck. I want to reiterate that I bought the truck from them and it is still under full warrenty. So, after the service manager told me "you are driving this truck home", and after their sales manager Jason just happened to yell out "son of a XXXXX" as I walked by, I decided that others should know to avoid this dealership at all costs. They will be be your best friend, right up until you sign for the purchase. After that, they are going to make you feel like you are begging them for information, like you somehow work for them, you might even feel a bit harrassed or unsafe with Sales manager's language toward you. What you won't get, without insisting and walking the floor with them, is any type of customer service. This is my 5th trip to service in 3 years, outside of normal maintenace and I have left nearly in tears each time from the shear aggrevasion of thier staff. The staff at Wyatt Johnson have completed convinced me today to go directly to the first CHEVY dealership I see. That is if service can ever fix the lemon of a truck they sold me.

They go out of their way to make car buying pleasant. - ginarbrewer

They go out of their way to make car buying pleasant. They accommodate your needs and customer service is king here. I wouldn’t buy a vehicle anywhere else.

This is for service dept. - mrmurphy44

This is for service dept. Got letter from Honda about a warranty repair saying parts were now available. Got on-line to make appointment, giving them number from letter. Drove a half hour to get there and was told parts were not available yet. So had to drive another half hour home and will have to repeat that when they have parts. You would think that when they made the appointment they would order the part or tell you they didn't have them yet. Poor customer service!

Fairway Ford has the absolute best staff in both sales... - williefrye

Fairway Ford has the absolute best staff in both sales and service. I just purchased a new 2022 F250 and the customer service was top notch. This is the 6th new vehicle I've purchased from them since 1993 and purchased a used car for my son there too. I've used their service department for many years and always had great results. Alan Drinnon is an absolute pleasure to work with and John King takes a great deal of pride in his dealership. For my personal purchases, I wouldn't go anywhere else.

They will sell you a "Lemon Law" buy back car without - bbrads53

They will sell you a "Lemon Law" buy back car without actually telling you and then want you to take the loss....Quote from a person that they sold a lemon law car too..."On 12/12/22, my car was towed to Mtn. View Ford Lincoln. I was told by them that the car was in horrible shape, that it should have never been sold due to the previous history of problems." Let the buyer beware....

We had a great experience buying a Maverick hybrid at - strawman45

We had a great experience buying a Maverick hybrid at Russell Barnett. Chris Hunter was our salesperson. He was very helpful, respectful, and accommodating. It was a pleasure working with him. We're also very pleased with the Maverick - high value for the money. We're getting 37-40mpg. Great vehicle for our family of four. Highly recommend!

Casey and the crew are the best. They go out of their way... - Stacey.hodge1967

Casey and the crew are the best. They go out of their way to help find the right vehicle and the right deal!

King Cotton provided a great experience. - Jeffrey775

King Cotton provided a great experience. Keith was very helpful throughout the process. The sale price was a good deal.

You're service department is awful. - bmark021474

You're service department is awful. What is the point of taking online appointments if when the customer shows up you just tell them that if they drop their car you will look at it in a week or so? I made appointment last week to have my car looked at. I have a transmission code popping up. You're service page asks for all details pertaining to why you are bringing car in. So why would nobody call me to let me know that you wouldn't be able to honor the appointment and would need to keep my car for a week or longer?? When I asked service writer why they took appointment and didn't call she said she just looks at appointment not the reason. She was rude and I didn't appreciate it. Ive been trying not to drive car much in case it's a big issue. I drive it all the way from my house to dealership for appointment I made last week and I get told you can't look at it for over a week? If it was going to be big repair I was considering buying a car from Barnett. I will be sure to let everyone I Know not to bring their car to Russell Barnett or to buy a car.

I am enjoying my recent purchase of the 2017 edge. - Sandy

I am enjoying my recent purchase of the 2017 edge. Matt and Mike made the process easy. A pleasure to work with Tracy Langston Ford. This is my fifth purchase with them.

My wife and I met Trevor Lund to look at and maybe order - Empire

My wife and I met Trevor Lund to look at and maybe order a new Bronco on Sept 30, 2023. We spent about 4 hours talking and looking at Broncos. We eventually decided to buy a new 2023 Bronco on the lot and ordered an another 2024 Bronco. Trevor also prayed with us after our purchase. Trevor is a great salesman and man to deal with. I would recommend Trevor to all my friends and family. I consider Trevor a good friend. Also, we have just purchased 3 new Nissans for our rental fleet, and will buy many more in the future. Larry M

Everyone was very helpful and willing to get us a great - Arnoldjr1960

Everyone was very helpful and willing to get us a great deal . We were satisfied.

not so great of a deal needs 4 tires. - johndeere110

not so great of a deal needs 4 tires. listed as a prius4 far from that. its a prius 2 missing options that the add said it had feel cheated as car was not as they said it was way over blue book value no safty inspection done no oil change done cant drive car with 4 bad`tires. send email they dont return phone calls so now i got others involed i am sure they dont care be warned the add may not be for the car car may be unsafe to drive off the lot and make sure you look car over they tell you its ok to make the sale dont trust the sales man word for anything i was told they dont care if i ever come back greed over truth dont be a fool like me and fall for the fake add this is not the first car they used a add that didnt fit the car just to make money

We went in to buy a new 2013 Ford Fusion. The sales lady... - David&Maria

We went in to buy a new 2013 Ford Fusion. The sales lady would not answer our questions regarding trade in value but keep trying to run our credit. When I told her I wanted to know what our trade was worth before we were doing anything else she brought another guy out. I assume he was the sales manager. He would not give us any straight answers either. They wanted to run our credit in order to finish the deal. Eventually they did say we were upside down in our trade which we already knew. I responded with we do not have a deal until you tell me how much negative equity we have. He said we did not sell you that car. You were the ones stupid enough to buy it. They were both rude and arrogant to us. We ended up going to another dealer who gave us a very fair trade in value and helped us buy our new 2013 Ford Fusion.

Triple A Experience - Gsplprch1

I am an 81 year old retired minister and I live in Anniston, Alabama. (Roll Tide). I was in search for a late modle Lincoln Town Car. I used a search engine and located a 2009 Town Car at Moss Motor Co in Tennessee. I called and talked to one of their salesmen (Ben). I cannot tell you how many times I have purchased cars in the last 50 p;lus years. This was the best car buying experience I EVER had. Ben was one of the most helpful salesman I ever dealt with. I drove to Tenn with my wife and it was HOT and when we arrived Ben met us and welcomed us and gave us a cold drink. Then we met the used car manager who was also very cooperative and helpful. I was really floored when they bought our lunch. Who ever heard of such a thing. These guys are really "unreal". No doubt this was the best car buying experience I EVER had. I had to pinch myself to make sure I was still alive. I would encourage you to check these guys out . Fantastic. Unbelieveable. Every car dealer could learn from this company. A special thanks to Ben and the Used Car Manager for their help in making our vist so enjoyable.

Austin was a outstanding sales person. - KrisWilson1977

Austin was a outstanding sales person. He was very patient and understanding. The finance department kept us informed and worked directly with us to help get us into the vehicle.

Bobby piercer is a great salesman but the whole team was - Bubba strawn

Bobby piercer is a great salesman but the whole team was amazing. Rebecca in service has done everything I asked for

They listened to me and gave me what I asked for when I - blhen1948

They listened to me and gave me what I asked for when I first came in to the dealership.

HORRIBLE NO ONE WILL RESPOND TO TAKE CARE OF PROBLEM - MKFARRIS20

HORRIBLE PLACE! THESE PEOPLE ARE THIEVES AND CROOKED AS THEY COME. LAST WEEK OF MARCH 2019 I PURCHASED A 2016 FORD F 250 SUPER DUTY, WITH $20k down and financed the remaining balance. After making payments for almost a year this Dealership not the finance company Capital One, decides to come pick up the truck . After waiting this entire time for them to send my information to get my tags, which i never received and the finance company also never received the title. They totally disregarded the 10 day purchase agreement rule they they can not pick a vehicle up after 10 days and without some kind of written notice being sent, which is under Title 8 of the Consumer Law.I have never received any form of communication with them other than to pick up my vehicle to where i can not even get to work. I have called and emailed and left messages no replies have been given even after a week of trying to reach someone. They will not let me speak to any of the higher ups over Cindy Davis. They have basically stole my truck . i am now left with no transportation and no downpayment and no answers . I dont even know where my truck is or how to get it back because no one will communicate with me. DO NOT BUY FROM THESE PEOPLE . THEY ARE CROOKS! ANYONE WITH ANY INFORMATION I CAN USE TO HELP OR ANY ATTORNEYS THAT WILL HELP ME I DESPERATELY NEED HELP!!!! MKFARRIS20@GMAIL.COM