11 Rhode Island Ram Service Centers

Always accommodating, attentive to details. - TMcGhee

Always accommodating, attentive to details. Dealer, salespeople works hard to make things right. Scheduled & emergency mechanical problems always addressed immediately.

The Truck Service Center was exceptional. - erik.godwin

The Truck Service Center was exceptional. David and his team took great care of us, and we won’t hesitate to use them again in the future.

My Jeep’s “check engine” light came on and then I - Steve

My Jeep’s “check engine” light came on and then I received a “hot engine” alert after driving a few miles. Local repair shop looked at it and said it needed to go to the dealer because the issue was computer-related. This morning I called Paul Bailey’s service department to schedule an appointment. The woman asked if I were an existing customer. I said no, that I just moved to RI a few months ago. She said that they would not service my Jeep because they are now only servicing existing customers due to being busy. This is no matter how far in the future I was willing to wait to have the car serviced. I was incredulous. I told her that I like Jeeps, that I will probably buy a new Jeep soon and that she just made sure that I would never, ever buy from that dealership. I guess it’s not illegal to discriminate on the basis of being new to the area and not being a pre-existing customer, but it sure is bad business. I’m going elsewhere for my next car.

Firstly, I take no pleasure in positing a poor review. - jmcconaghy4

Firstly, I take no pleasure in positing a poor review. I have had my share, as many of you have, of poor customer service. I have never complained nor posted a poor review. This is my first time. By way of background, my significant other and I have purchased (4) four vehicles from Bald Hill Dodge. The only sales agent we've ever dealt with was Lou Ruggieri. He was outstanding. This review is solely directed at the Service Department (or lack thereof). I recently experienced an issue with my driver side door not closing on my 2021 Jeep Willy. I had purchased the extended warranty. I will not bore anyone with the details nor will I mention any names as that would be fruitless. But suffice it to say that this review is directed at the dealership and service department management. They were completely unresponsive, unhelpful and frankly discourteous. Based on how this dealership claims to take pride in customer service, I was beyond astonished and disappointed in the service I never actually received. The back and forth conversations I had with both the dealership manager and service department manager was staggering. I brought my vehicle there on (3) three separate occasions and the vehicle was never repaired. I was informed that because the problem with the door could not be replicated in front of service department personnel, it was deemed NOT to have a problem. The management informed me that a technician would not remove the inner door panel to further inspect the cause of the problem. I went so far as to offer, out of pocket, to have it repaired and this never took place. Getting nowhere, I took it to a reputable service station. The technician removed the door panel, located the source of the problem and fixed it. This could have been done on the first instance I took it to the dealership. In closing, this dealership has permanently lost a loyal customer and the manager's only response was "sorry to hear that." The irony is I was planning on trading in my Jeep and upgrade to a Rubicon. For the minimal effort and cost to repair my door, they have lost my and my spouse's business. This is not to mention the effect of word of mouth. My only regret is that there is not a lower rating than a 1 star to express my disgust with this dealership. Joe M.

This was the worst service experience I've ever had. - deschutescore

This was the worst service experience I've ever had. I initially brought my vehicle in for a front-end failure and a seized front wheel. I was quoted $1,500 to make it pass inspection, and stored the vehicle to save for repairs. I dropped it off to begin repairs on 10/24/24, expecting work to start on 11/1. When I checked on 11/8, I was told they’d just diagnosed it and were putting together a new quote. They claimed the original quote no longer applied because they thought I'd been driving the vehicle, even though I’d informed them it had been garaged since. Frustrated, I told them to go ahead with repairs, authorized up to $2,000 if additional issues arose, and requested an inspection and oil change. On 11/12, I was informed the vehicle was nearly ready but needed yet another part replaced. It’s baffling how a damper on the front end was missed after two visits over a month. I declined the extra repair, and they assured me it would be ready by the end of the day. I arrived at 3 PM and had to wait 10 minutes before anyone even acknowledged me, as the only rep at the counter was slowly booking an appointment over the phone. A manager finally noticed and handed me my key, charging me the full amount. He assured me the vehicle "drives beautifully"—which was completely false. Just as I was leaving, I was informed they didn’t complete the inspection due to a check engine light. I wasn’t told this until after I’d paid, adding insult to injury. In the end, my Jeep was not repaired. The front wheel is still seized, and now it won't go in reverse. I also now have brake warnings and a check engine light that weren’t there before. The inspection wasn’t completed, despite my request and payment. The attitude of the service staff was equally frustrating. Two out of three reps were dismissive and unprofessional. One rep seemed to be building up courage to be rude, while the manager was condescending, implying I should be grateful they’d "worked hard to fit repairs into my budget." They misdiagnosed the car, didn’t fix the problem, and failed to provide the services I requested and paid for. This feels like outright fraud. I now need to have the car towed to another repair shop to undo the damage they caused. For $2,300, Newport Chrysler Dodge Jeep Ram left me with: The inability to reverse Damaged rim A broken wheel speed sensor Expired inspection Check engine light ABS warning light Traction control light Some new suspension parts that resolved only half of my original issue

Excellent service, very accommodating. Scheduled a... - Richard

Excellent service, very accommodating. Scheduled a showing, took a nice long test drive, bought the car, and drove it home all in the same day. And Colton KNOWS his Jeeps!