38 Pennsylvania Volkswagen Dealers

Very trustworthy service department. They will make sure... - nas179

Very trustworthy service department. They will make sure things are done right at any cost. Josh and Randy stayed over an hour late to make sure I was able to get home with my car. They have always been honest and open with me, and make the hour drive for a simple oil change worthwhile for me. I would recommend the service any day over any other dealer I have been to. Trustworthy service is hard to find anymore, these guys will make it worth your time! Thanks guys!

Main Points: Odometer error. - Elizabeth

Main Points: Odometer error. Titling issues. Poor customer service. Poor communication. Inaccurate timelines. Short Story: Purchased a new car from Ciocca who made an odometer error during titling (128,882 miles vs actual 128 miles therefore ruining car value). I was given several timelines, none of which were upheld. I always had to initiate communication with Ciocca to obtain status updates except for a single day where I was contacted first (when the corrected Carfax report was issued). It took over a month and numerous phone calls to Ciocca to get them to correct their mistake and have a corrected title and clean Carfax provided. I recommend paying very close attention to ALL paperwork from Ciocca and submitted on your behalf by Ciocca (title, registration, financing, etc). If you identify an issue, I recommend contacting Ciocca frequently to ensure forward progress and involving their corporate management (regional vice president). I do not recommend working with Williamsport manager, Chase Willard; his customer service is nonexistent.