269 Pennsylvania Ford Service Centers

Rude staff, dismissive of questions, when I tried to - warmaster99

Rude staff, dismissive of questions, when I tried to explain the situation I kept getting interrupted, and one person there shouted at me. Also proceeded to not attach my hub cap but didn't return the hardware for it. Poor staff, poor service, literally go anywhere but here

We’re from South Carolina and the transmission went out - Henry A

We’re from South Carolina and the transmission went out on our Escape . The service department was very professional and friendly and repaired our vehicle as we discussed. Would recommend positivity. Henry Altice

Took a vehilcle in on Nov 10th, 2011. We got the pickup... - MLAMBORN

Took a vehilcle in on Nov 10th, 2011. We got the pickup back Nov 15th and spent a little over $2,000.00 for the repairs. Drove it a couple of weeks and had to take it back to the dealership on Dec 8th. They had it until Jan 26th, 2012 when we paid them another $4,720 bucks. Drove it approximately 3 miles and had to have it towed back to them. We asked that they just fix the problem that we already paid for but apparently, the cost will be on us again and they won’t touch it until we agree. I do not see any invoice number but maybe the Vin will help. Vin#: 1FTSX21R38ED31411. We are $6,720.00 and approx 2 months into this vehicle with this dealership and we still do not have a vehicle. I would appreciate somekind of response. mlamborn@broncoservices.com

Kevin Dowd in the Conicelli Toyota Service Center in - Lynn Morozin

Kevin Dowd in the Conicelli Toyota Service Center in Conshohocken, PA is the most professional, courteous person I have dealt with in a long time. It was such a pleasure to work with Kevin to get my car fixed. Will definitely go back there for service on my car. Thank you Kevin!

VERY FRUSTRATING! - Paulmundy

VERY FRUSTRATING!!!!! I went on the dealership website to make an appointment for inspection and 3 recalls on my vehicle. I entered all my information along with all the codes for the recall notices I received. I submitted my appointment request and expected a confirmation email which I never received. After a few days I called the dealership service department to confirm my appointment. The gentleman I spoke with said I was not in his system. UGH!!!!!! He proceeded to take all my information and made an appointment for my inspection the following week. He explained that the recalls did not affect ALL KIA vehicles and they would check my vehicle to see which, if any, of the recalls affected my vehicle and then would order parts and then schedule the repairs. I was fine with that. The following week I showed up at my SCHEDULED TIME for my inspection and recall check and was told, “I’m not on their schedule.” And I was not even in their system. UGH!!!!!! I live in a rural area and the drive to the dealership is an hour each way. They agreed to “Squeeze me in” for the inspection but said I would have to reschedule to get checked for the recall. Not to fix the recall, to get checked to see if the recalls affected my vehicle then schedule any recall repairs for a date after that. I am getting my inspection and I will never be back to this dump. There is another KIA dealer an hour away in another direction. I will try them next time. I WOULD AVOID THIS PLACE IF AT ALL POSSIBLE!!!!!!

This group of Technicians and management are incompetent.... - gddelisio

This group of Technicians and management are incompetent. 2 months and $2000 for a $500 problem.

I am giving this rating because I was overcharged for... - mick564

I am giving this rating because I was overcharged for service. I have been a mechanic in the aviation and aerospace industries for 25 years, I can turn a wrench. I work 6 and 7 days a week and have little time for truck repairs. I took my truck to Crivelli Ford, where I bought it, for service. It was running rough, I figured it was a cylinder miss-firing. It was. $202.95 later I had one new ignition coil for one cylinder. There was a $92.58 charge for parts and the rest was labor. 6 mos. later I had another cylinder miss-fire. I had bought a diagnostic tool in the mean time and fixed this problem myself. The coil cost $45 and the total time to replace the coil was less than 35 minutes, including travel time to get the part from a local Ford dealer. Diagnosis and replacement time was less than 10 minutes. I called the service manager, he said the high bill was due to using a system analyzer and a Motorcraft part. I told him I used my own analyzer and bought the coil from a Ford dealer. He had no response.

alignment on f150 - ford man

Took my f150 down to get alignment and they told me that tow was out .so I had them do a alignment. Cost $89. Here not even a month later my front right tire was worn down took it back and they told me my tow was out print out alignment paper and it was same as last time. Tried to my me pay Again. I told them no way so they did alignment for free. But they should of paid for my tire. Got home and look under truck and u could see where they had to put Penetrating oil on bolts. So u now they did not touch the towend before.

GOING ABOVE AND BEYOND - BOB

THE DRIVERS SEAT ON MY 2015 FORD ESCAPE WAS COMING APART AND SAGGING. I WENT TO SEE HOW MUCH IT WOULD COST TO HAVE IT REPAIRED, AND THE SERVICE MANAGER TOOK SOME PHOTOS OF IT AND SAID HE COULDNT MAKE ANY PROMISES, BUT HE WOULD SEE WHAT HE COULD DO. WITHIN A COUPLE OF WEEKS I WAS NOTIFIED THAT IT WOULD BE DONE WITH NO COST TO ME. THEY PUT IN NEW FOAM AND NEW COVERS ON BOTH THE SEATBACK AND THE SEAT BOTTOM. MY ESCAPE IS NOW LIKE THE DAY I BOUGHT IT.! I LOVE MY VEHICLE AND I TRY TO KEEP IT IN TIP TOP SHAPE AND THANKS TO THE CREW AT DAVIES FORD IT IS LIKE NEW AGAIN. THEY WILL BE MY DEALERSHIP FOR LIFE. YOU ARE TREATED LIKE FAMILY FROM SALES TO SERVICE. AGAIN, I JUST WANT TO THANK EVERYONE AT DAVIES FORD FOR ALL YOU DID FOR ME. SIGNED ROBERT HORNACK.

They will RIP YOU OFF & DO NOTHING, in return... - Cantolina,Danae777

Dott's Motor Company (Ford Service/Dealer) Will charge you numerous times to diagnose the same problem over & over again, yet, never fix the problem/problems until you go over their heads... You have to speak directly to THE COOPERATE FORD OFFICE & THE BBB... IT TOOK 4 YEARS TO GET THEM TO FIX OUR TRANSMISSION & TRANSFER CASE ON OUR F150 & 2 YEARS TO FIX THE E-BRAKE... Then after all the frustration agony & of course $$$ THOUSANDS $$$ OF $$$ DOLLARS $$$ LATER, they will try to work out on you.... The owner Tom Dott's isn't brave enough to call you back himself, but he will have one of the ladies in the office call you back & tell you, he wants to cancel the appointment you have made... WHY? HE IA AFRAID!!! AFRAID OF WHAT? AFRAID THAT HIS FORD SERVICE CREW WAS NOT ABLE TO SATISFY OUR NEEDS... IN OTHER WORDS, HE IS ADMITTING HE & HIS CREW ARE IC INCOMPETENT... WOW, CUSTOMER SERVICE JUST WENT OUT "THE DOOR"...

The salesman John was excellent . - maggiepapale

The salesman John was excellent .The service department was very disrespectful especially the manager . needs to talk to people and give better information to a value customer who has bought several cars over the years from this dealership.

outstanding! - mikado150@

I was a Ford customer for 18.years. however, GM had better incentives And very accommodating sales force with no pressure as i use a cane and wheelchair. robert kubiak.

I was able to book an appointment quickly (next day) and - ESCAPE10

I was able to book an appointment quickly (next day) and they diagnosed and fixed the problem quicker than that (same day). The cost was surprisingly low and they even took the time to find a $50 coupon I could use. Great service and great work!

Small town greatness - Germikes86

My service experience with Feussners Ford is second to none. their techs are well trained, explain clearly any work being completed. My vehicles are always finished when promised and done right the first time. Feussners Ford experience in customer service keeps me rolling down the road.

Professional and Knowledgable - Excellent 1st visit service - JEANNE2

We had Fox Ford look at a problem with our brand new E-350 Van and fix some shoddy front end alignment work that was done at Washington Ford. They were able to take our vehicle into their shop day after I called and worked on it immediately. The front end was aligned perfectly and the staff was extremely professional. Needless to say, Tom and the guys in the shop will get all of our business when it comes to service needed on our van in the future. Thank you..! Jeanne & Mike Kangas

Purchased a Ford Ranger that’s not even 3 years old and - Ranger

Purchased a Ford Ranger that’s not even 3 years old and the transmission went. Over $9000.00 to fix. Shouldn’t have to put that kind of money into 3 year old car. No help from the dealership! Completely unacceptable

Very disappointed with Fred Beans Boyertown. - kberg28

Very disappointed with Fred Beans Boyertown. Bought a used F-150 from them 13 months ago (November 2021) along with 2 years of Triton Mechanical Breakdown Protection, you know, the one that states "Shield yourself from life's surprises. Protect against the cost of unexpected vehicle repairs with Triton Protect vehicle service contracts." The salespeople convinced me to buy this coverage saying it covers over 36,000 parts on the vehicle. Well, twice now life surprised me with needed repairs. The first breakdown was exactly 12 days after I bought the vehicle to the tune of ~$390. They did eventually cover this repair expense after complaining to them I only had the vehicle less than 2 weeks. Now, just days after Christmas, I am facing a 2nd repair expense to the tune of ~$1,800 which, of course, the warranty that covers over 36,000 parts on the vehicle does not apparently cover. Never again will I buy a car from Fred Beans dealerships. My kids (twins) just turned 16 and I am in the market for vehicles for them. Guess who just lost my business for a couple of vehicles, yup, you guessed it - Fred Beans! I know this is a long review, but please don't waste your time with this car dealership! If you do, don't let them talk you into that useless extended warranty that supposedly covers over 36,000 parts. Go to Quigley Dodge or Patriot Buick GMC for your used car needs. #TritonProtectWarrantyIsn'tWorthThaPaperIt'sPrintedOn #FredBeansIsABunchOfCrooks