57 Pennsylvania Cadillac Dealers

I like the car I purchased, but it didn’t come without - vonn

I like the car I purchased, but it didn’t come without problems. I needed items fixed under the warranty. Other items were not covered. I was forgot in the waiting room, while waiting for a ride to somewhere. It took 30 days to wait for a loaner vehicle. After I said a friend at Matt Burne Honda would lend me one, a loaner magically appeared. Not the kind of treatment you would expect as a Cadillac owner. I know how other dealers treat Cadillac owners. The woman behind the counter is not friendly in any way. I left a large personal item behind in the loaner car or the waiting area, but they say they can’t find it. They need to improve their customer service.

very professional they took good care of me when I was... - r_states

very professional they took good care of me when I was unable to go to the dealership chris frank was so much help with me

Easy Purchase Experience and Excellent Customer Service.... - CTS2005

Easy Purchase Experience and Excellent Customer Service. At this point I have purchased multiple vehicles from Star Buick GMC Cadillac of Quakertown. Always honest, upfront and a pleasure to deal with.

Cochran review - Tom Wagner

Great inventory of cars and excellent customer service. Looking forward to years of a great relationship with everyone there. My son has purchased three cars from them, is completly happy with them and suggested I try Cochran. I'm so glad he did.

Dealer registered services to non-owner - LH

Dealer registered OnStar and Sirius XM to my husband who was not the owner of the car. Took 4 phone calls to straighten out the mess. Without ever asking who was going to own the car, all paperwork was prepared in my husband's name, some of which was able to be fixed in the hour before the car was delivered. Makes me wonder what era these people are living in.

They are the biggest liars! - Faith Hardy

They are the biggest liars! Do not deal with Rich. This was the worst experience I’ve ever had with a car dealer ship. Originally my car broke down on August 25 and I took it to a car shop in Mount Morris PA. They changed a few sensors and my car still wasn’t working so they took it to Bortz “without my approval first” and even Bortz still could tell me what exactly was wrong with it, they said they needed to tear into the engine some more to find the issue. They charged me $300 for just hooking it up to their computer. But again I never received any updates for a week while it was with the shop in Mount Morris/ Bortz. But finally after a week of getting no answers I talked to a sales representative named Rich. I asked him if I would bring my car up there and have it fixed could he assist me in trading it in for a new or used one and his answer was yes. So I had my car towed back to Waynesburg and they started working on it after I signed a waver that allowed them to look through my engine for the issue. I was told by the service lady it will be one week before they could look at it which is fine and I understand. So that brings to being careless for 3 weeks at this point. I call on the following Thursday to check on the progress of the job. And service tells me the parts it needs and a estimated cost which I agree with. Again not an issue, I just don’t appreciate it when I’m ignored instead of given answers so I can understand what the issues are they are fixing. Well fast forward to last week and I call in to talk to Rich. He doesn’t answer like usual so I transfer to service to check on my car myself. She said my car is done and can be picked up anytime. But I wanted to see if a trade in was possible. Well she told me to call back when Rich was in. I asked when that would be and she couldn’t tell me. Well I call each day after to talk to Rich and each time I was transferred to his voicemail. It was like he knew I was calling and just didn’t want to bother with a paying customer. Finally I get ahold of him on Wednesday and he told me I needed to do a credit check over the phone with him and he will check to see if I am approved or not. Again I understand this and expect it to go either way. Well he said for me to call him tomorrow (Thursday) and we will get it started. Well I call to tell him I did the application on their website the same day. So I called Thursday to see if he checked my credit, well I couldn’t get through to him it kept going to voicemail so on my lunch break that day I just drove there and asked for Rich I was told he was outside mowing that day and went home early WITHOUT returning my missed phone calls! I was fed up at this point so I asked another sales person if I could switch and have him help me well the manager told him no. So I went back to work and called him again on Friday (today) STILL HE DIDNT ANSWER! So I went up there today to just talk to him in person. When I walked in he said “Hello Faith I was just getting ready to call you. He was sitting with another sales rep most definitely not about to call me. I politely ask him if he ran my credit report yet and he said no so I asked him if he could do that today. He said yes and that he would call me in about an hour with what the creditors say well I wasn’t going anywhere this time so I just drove downtown to help my dad with his new tires and while I was there only about 20 minutes he called to tell me that I was not approved for a loan. And I was okay with that and told him thank you for his help and I would be up to pick up my car. Well then I thought of a few questions I’d like to ask him so I drove the five minutes and I walked in to find that he had already left, I was extremely upset with this service it felt more like disrespect. I will never go there for service again! Biggest joke of a dealership I’ve ever seen! They made me feel like I was such a hassle when all I wanted was to check on my car. Go to Premier in Morgantown WV!

Very friendly staff. - Bobby DeVille

Very friendly staff. Willing to work with customers for the best deal. Great communication. Vary pleased with my experience.

Easy, painless and fast transaction, drove away with my - amybab23

Easy, painless and fast transaction, drove away with my new car same day. Car was sparling and clean inside and out. Job well done

Great salesmen! - Mandee.ulmer

Great salesmen! They are not pushy and they genuinely want to help you find a great car at a great price!

No service response - Patti11

Terrible response to visit for service. Was to dealership to have problem fixed and brought vehicle home with same trouble then I went back and explained problem again. I was told they would get back to me the next day with a price to fix. One week later called again and was told they would get back to me later the same day with cost of repairs. Three days later still no response. I got my car fixed somewhere else .

Unable to diagnose and fix steering rack issue - bssj

I took my 2011 CTS-V in for a steering issue several times. Showed them what it does, describe the issue in detail and they told me there were no issues. Informed me it was the wide tires and curvature of the road I was feeling. I also had radio reception issues which they said was most likely due to the antenna in the rear window being defective. Replaced my rear glass TWICE cause they messed it up the first time and it didn't even fix the issue. Ended up taking it to Baierl Cadillac and they diagnosed the steering issue within 20 min as an internal gear failure. Replaced steering rack and problem was solved. Avoid this dealer at all costs.

Roberts Auto Mall misrepresented the vehicle they... - dissatisfied_customer

Roberts Auto Mall misrepresented the vehicle they advertised, stating it had equipment it did not and not performing required scheduled maintenance prior to offering the vehicle for sale. They also undervalued my trade by 20%+ (per 3 independent sites — KBB, NADA, and Edmunds). In fact, they offered below wholesale value for my trade. When both of these less-than-honest polices were brought to their attention, they refused to acknowledge them or adjust their vehicle price, even when I offered to meet them halfway. In short, Roberts Auto Mall was imposible to deal with, treated me like a "mark", and did nothing to earn my business. If this is how they behave prior to putting pen to paper, I shudder to think what the process must be like inside the sales/finance office. Roberts Auto Mall acts as if they don't want your business, and thus I would advise against giving it to them.