53 Oregon Ford Service Centers

Easy to make appointment and provides clear - bostonhoff

Easy to make appointment and provides clear communication. Has addressed every issue I have had regarding the factory warranty.

I purchased a 2023 new Mustang Mach-E from a nearby Ford - kwboyko

I purchased a 2023 new Mustang Mach-E from a nearby Ford dealership and took it to that dealership for servicing. The Blue cruise, Adaptive Cruise control and Lane Centering stopped working on Feb 27, 2024, That dealership told me the problem was national and that Ford software engineering was working on a" fix for this concern and an over the air up date will be done when repair is ready", and that I should give them 2 weeks. I returned to the same dealership on March 22nd, because the Blue cruise. Adaptive Cruise and Lane Centering still were not working. I got the same response, which was that the software would be updated over the air. The strange thing was that these three features were working fine for other Portland area Mach-E owners I knew. So, at the advice of a Ford representative, I took my car to Landmark Ford. WHAT A PLEASANT SURPRISE! The service rep, Kathy Douglas, thoroughly interviewed me about the issues I was having and checked my car in. Kathy called me 4 hours later, said the service department uploaded some software to car and that everything was working fine. Landmark delivered the car to my house later that day. They also charged and offered to wash my car too. I highly recommend Landmark Ford!

They are quick and efficient! - leah.lb1985

They are quick and efficient! JP was very knowledgeable and friendly. Outstanding service and hospitality!

Always receive gold standard customer service at Doherty. - Bmoerk

Always receive gold standard customer service at Doherty. They take great care of my trucks.

Sales keeps you very informed and service now keeps you - Forever F150

Sales keeps you very informed and service now keeps you informed on your car work status.

We took the vehicle in for a recall. - mike

We took the vehicle in for a recall. Ray was good at communicating and giving status updates. Very satisfied with the service.

Javier and the team has always been friendly and honest - ROHAN.RAATH

Javier and the team has always been friendly and honest never been disappointed. But there is something different about the energy in the store and shop in the last few months that makes it a pleasant experience overall.

We have always had a great experience with the service - jimmyrich0317

We have always had a great experience with the service department! Very professional and fast service, and always explains everything I need to know. The waiting area is clean and enjoyable, and the employees are kind, professional, and obviously moving with a purpose! Would definitely recommend!

Always do an excellent job we always bring our car for - myrnaotoole

Always do an excellent job we always bring our car for service at this shop

My surface was done within an hour. - r.pixley

My surface was done within an hour. My problem was the the service tech did not check my air pressure in my tires and it did not fill up my DEF tank. I was informed that both of these services would be done.

Outstanding communication for a service that required a - Jerry Thompson

Outstanding communication for a service that required a month-long wait for parts. Aryn did a great job of explaining the situation and fielding reasonable questions. The parts team was on their toes and caught the a detail about the part that could have resulted in further delays if they hadn't been alert. The repairs are working as-new. While no repair activity is pleasant, Aryn and the guys there at Dick Hannah Ford made it as transparent as possible and communicated extremely well.

Greg and the team always treat us right and our vehicles - poppawheelie77

Greg and the team always treat us right and our vehicles are well taken care of

Worked with Butler Ford's service department for about 2 - jacob.hinkston

Worked with Butler Ford's service department for about 2 months getting my vehicle warrantied. They picked up the work that a locally [unnamed] dealer left unfinished and in worse shape than they found it. From the moment I made contact with the service department at Butler, I was treated with the utmost respect, receiving timely updates, good communication etc. Jeremy Z in service is a Gem of an employee. He is knowledgeable, intelligible, diligent, funny and seems like he enjoys what he does; No one likes bringing their vehicle in, but he is a breath of fresh air and will work above and beyond to get you answers, work you into the schedule and verify that the work done on your vehicle was done right. I had a concern that I called Jeremy on and asked if I could being my vehicle in to get it looked at early morning. He got me in and out in 1 day, quickest turn around I've ever had at a dealer. I didn't get to work with Thomas very much, but he was equally as helpful and worked with me when Jeremy was away to get me answers and complete paperwork when things needs to be done. Props to Alex R in Service - the Master Tech that replaced the 5.0 on my Tremor, he is a fine craftsman, left everything in better shape than he found it. My vehicle is running great. Watching the service department work is like watching a highly-functional family. They are all buddies with each-other, crack jokes, smile, laugh and coordinate well. I wish I could give them more stars, they have been nothing but a blessing in my service intervals, between warranty work, oil changes etc. Highly recommend Butler Ford, they will take care of you.

Thankyou Ryan Armstrong . - Traciluvs70

Thankyou Ryan Armstrong . You were very helpful explaining everything to me. I recommend Kendall Ford.

My sales representative Nathan was VERY personable and - Captain Bob

My sales representative Nathan was VERY personable and professional and my service advisor Meghan ALWAYS greets with a smile and knows exactly how to deal with whatever issues I have had. I highly recommend this company and their staff. I've always been very satisfied with their care and services.

Great service! - iwondernwander

Great service! Fast, efficient and friendly customer service. It was easy to schedule an appointment. I did not have to wait to check in. All in all, it was a much better experience than I have experienced with other dealerships.

Our 2017 Ford Expedition had a headlight out yesterday - Teresa

Our 2017 Ford Expedition had a headlight out yesterday and we are leaving the state with our camper on Thursday. We live outside of Portland we took our vehicle into Damerow Ford in Beaverton, Dallas got us on the schedule for the afternoon Tuesday. They fixed it very fast, Jose the mechanic was super! Thanks for the great service!

My car is getting services for a part under warranty. My... - Kaitlyn

My car is getting services for a part under warranty. My warranty covers a rental car, which usually the dealership has some. They didnt have any available when I needed one and would not help me find an alternative. When I asked for the number for my Ford extended warranty, they said they did not know it and I would have to find it on my own. Absolutely unhelpful!

Stranded from Texas - Satisfied traveler

We pulled into Burns Oregon on 7/2/2015. Our water pump was out on our diesel truck. We were in a time crunch to get to Texas by the fifth. We drove to Burns Ford at 7:30 am. The owner of the dealership assured us he could take care of it. The mechanic arrived at 8:00 and promptly assessed our situation. They got to work immediately and we pulled out of the dealership by noon. This was a scary situation considering we were on the eve of the Fourth of July. We could not have asked for any better service. If I lived closer I would purchase my next vehicle from them. Thanks for saving our lives Burns Ford of Oregon.

There is a great feeling of trust between us; service... - RoseManorFarm

There is a great feeling of trust between us; service people know what they are doing; and have respect for women. They take us seriously when I describe vehicle symptoms; employ women in important roles in sales, rentals, service and customer relationsh. Canby Ford has gone out of their way to assist me and others. They have significant community involvement. They value customers by providing knowledgeable and accurate information. In over 55 years of vehicle ownership I have been in New York, Pennsylvania, Ohio, and Illinois. Canby Ford is by far the best dealership with which I have purchased and maintained my vehicles. Sincerely, Bertha T. von Craigh

From sales department to the service department 5 stars! - ronhawks12

I bought my 2016 fusion from a very knowledgeable salesman. He wasn't pushy and the sales manager worked with me to get me in to my car. A few months later I came in for a tire rotation and balance of my tires. Shortly after this service I noticed a bouncing in my rear tires and a noise that was getting louder and louder. I made a appointment for it to be checked out and they found that the alignment was off, the tires were out of balance, and these new tires were nearly warn out on the inside. This alignment and balancing issue should have been noticed during the rotation. They put new tires on and alignment, as well as gave me a rental so I could get my son to school. This was such an amazing example of customer service and made me a customer for life. I will refer them to everyone. Thank you so much gentry Ford!

Ryan has been servicing our cars for years and is a rock - annewand72

Ryan has been servicing our cars for years and is a rock star! He's also been great with my parents cars as well!

10 Stars! - marinepatriot

They got me in immediately to fix my 6.7 Super Duty. I decided to test drive another's Super Duty and by the time I took the test drive ( about 30 mins) my truck already had a new Turbo Intercooler hose on, tested and ready to go! But it gets better, the owner was so friendly that he invited me into his personal office just chatting with me. He was very cool. I'm considering an upgraded vehicle purchase and they are very low pressure. They just switched me to their customer for life!

i was over charged $400 in labor for spark plugs they did... - trevinofamily

i was over charged $400 in labor for spark plugs they did not do what the invoice claimed that they did. I was referred by Salem Skyline ForD not informed that it was not a actual location for skyline i will never return and I am filing a complaint!