80 Oklahoma Ford Service Centers

HIGHLY ANNOYED/INCONVENIENCED AND A WASTE OF TIME - ANNOYEDCUSTOMER

Is there a review that is LESS than a star??!! I debated whether to even write a review. I am a patient person and can handle a lot but - Oh my gosh I cannot tell you of all the problems I had with taking my car in to the shop at Joe Cooper Ford Lincoln in Edmond. Mind you I have an older car, however, I thought I was doing right by my car in taking to what I thought was a PROFESSIONAL place. First time I brought it in: Advised the service rep (will not name names) that I thought it was the Ignition Igniter according to Auto Zone, I was informed JC did there own diagnostic and I thought that was far. Well, after the diagnostic and $150 later, I was told it was the brakes that definitely needed fixing (among other maintenance, however this was believed to be the core issue). Ok, so I got the brakes fixed and went ahead and to the spark plugs and "wires"...... (later to find out my car doesn't have wires, it has coils). Moving on - I got my car back and it WASN'T FIXED, LIKE DO YOU EVEN TEST DRIVE? (oh yeah the do, that story is for the 3rd time around) Second time around: Immediately turned around and brought it back. So now I'm told something to do with wires that were pulled out by the first fix. I was told they fixed that but when the technician went to test drive the car they BLEW OUT MY TIRE...and then had the nerve to call me and say "oh do you have insurance on your tires". Why should I BE RESPONSIBLE for something YOU did under YOUR care. At any rate, they ended up fixing the tire, rightfully so. At this point, I reached out to someone that I knew that worked in Management for Ford and when they got involved, I was told I was over charged and they ended up owing me money back. Ok tire fixed, everything should be fine now, right? WRONG. Third times the CHARM??: You'd think........ ok so got my car back the THIRD time and not even 5 miles down the road did my car start doing the EXACT same thing as when I initially brought it in. Ok this was a Friday, at this point I had to wait until Monday to bring it BACK in. This time I was told that another diagnostic would need to be run for another $150, told it was RATS that chewed the wires and it looked fresh because it wasn't there before (but was told they didn't check the engine before, WHAT... your telling me you didn't check the engine the last two times it was in your care, um ok) - I understand the rodent wiring can happen, but I live in the city and your telling me it happened in the 3 days it was at my home prior to back in your lot yet again, like are you kidding me, this is a joke. Well, after being told by the service rep that it was the rodents and that was the cause of the problem I'd need to pay more (HOW COULD IT BE IF THE CAR WAS INITIALLY DIAGNOSED AS NEEDED BRAKES AND SHOCKS? DOES THAT MAKE SENSE TO YOU?) Ok so now the root of the problem finally solved - THE IGNITION IGNITER. So, everything was fixed I was told and then I got a call that while the technician was test driving it, SOMEONE else rear-ended my car - COME ON, IS THIS A DREAM??! All this happened in the course of 3 WEEKS! Finally fixed and then I've got to go through the insurance company to get an estimate to fix my car. That took another 2-3 weeks!!!! It's still not fixed by the way... ON A POSITIVE NOTE: The individuals I knew in management that were helping me, I am very grateful for because I have a feeling I would have been charged 3 times as much as I was (and even over charged at that). The service rep does NOT know what they are doing CLEARLY and the technicians, your guess as good as mine. MORAL OF THE STORY - NEVER TAKE YOUR CAR TO BE FIXED AT JOE COOPER FORD LINCOLN IN EDMOND - I WOULDN'T EVEN WANT TO BUY A CAR FROM THERE NOW EITHER.

Great - Dwroland18

Just enjoy the service and friendly people at riverside. They make you feel at home. I enjoy the coffee and kid area for my two year old to play. I enjoy the television also. The clean bathrooms are nice as well. I love my ford truck. It’s a great one.

the experience has been great! - scooper

I purchased my ford before Roberts bought out the original ford dealership. I still have my car serviced there. I have been treated like family and always quick, polite service. Thanks Roberts!

I should have known better - JP

never really have had good experiences there but thought oh well it is so close to work and I need my Explorer worked on, it can't be too bad right? WRONG!!! The windshield pillar trim flew off my car! I call the Ford dealership service center, after all it should be an easy fix. I researched the part, which cost around 90 bucks and when I looked it up only takes a little bit to put on. I asked Ronnie and he said yea just take it in because we have a lot going on and at least this way it will be done. I call them, I spoke to John and made an appointment for Friday at 1. he asked me to call first to make sure the part was there. Friday came, I called and John said the part was there how ever there were so many guys out with the flu they couldn't do it but would set me up for Monday same time, no problem. I take my Explorer in on Monday and drop it off, I get back to work and they call me. John said I'm sorry I ordered the right part and it is in the right box but it is wrong. I said no problem I'll be there to pick my car up in a little while. I go back and get it and he said bring it back the next morning and they will get me set up. Tuesday morning came, I call to make sure they have the right part, yup , bring it in. I drop the car off and he said he would call me and they do. I go in at lunch to pick it up. Ronnie took me so I asked that he not go in because I was afraid he would loose his temper for all the hassle we have had so far. he said ok and told me to look at it first before I pay, he watched me from the truck The plastic piece was on there but it was loose and popped up so I Ronnie tells me I better go tell them, I was like you can, he said no you have to handle it. I go and get John and he said are you here to pick it up and I said yup but first I need you to come look at it, he saw the issue and Ronnie walked back in with us. John said Mrs. P. I really appreciate you being so nice thew all of this and if you bring your car back tomorrow I will fill your tank up for you for all this hassle, Ronnie said well you needed to do something this is ridiculous. Wednesday came, I take my car in before work because I don't want to miss anymore time and leave my car again. this time it was almost 2 before they called. John said your car is ready. I said great, John can you do me a huge favor and go and look at it yourself just to make sure it is good and really ready to go. he said Oh I did and it looks really good. I said great I'll see you after work. Ronnie takes me back, for those that are counting this is 6 trips to Roberts auto center, I asked Ronnie to just take care of it, he said no you wanted to handle this, just look at it real good before you go in. He watches me from the truck, I look at it for a second and head inside, he hollers is it fixed, when I turned to look back at him I was about to burst into tears! He bailed out of the truck and looks, it it on there and it broken...... I cried I just want my car fixed. Ronnie went straight to red and said I will get it fixed for you and this place can xxxx off, we go in and there is no one at the desk then a man walks in and Ronnie said we need her keys, we are leaving and are not going to give you a dime. the man looked confused and then we went back out to my car and he glanced and was like I'm so sorry, this is not right we can get this done right and took some pictures of it. Ronnie said this is our third day and sixth trip, we are done. He said a few other things then ended them with I need her keys now I'm done. The guy said I understand lets go get them. I stayed by my car and after a few minutes Ronnie came back out and we left, I'm sure Ronnie gave them an ear full. He gets in his truck and I get the Explorer and we head out. He called me as we left and asked did they fill your car up like they said they would, I looked down and was like nope but they didn't fix my car like they said they would either! NEVER NEVER NEVER AGAIN!!

Exceptional service is the "norm" for SW - Lindae

I have always received exceptional at SW. They are polite, friendly and always courteous, which is why I continue to buy my cars from them even though they are located in Paul's Valley and I'm in Oklahoma City. They advertise free oil changes and they mean it. As I own a diesel, oil changes are quite expensive. But what keeps me doing business with SW, is the curb side pick up and delivery of my vehicle and always a loaner vehicle to drive. I don't know of another dealership hat offers this kind of service.

JP is an excellent, experienced salesman who listens to - KJ

JP is an excellent, experienced salesman who listens to what you are looking for as a potential buyer. The service department is efficient and took care of my oil change without recommending unnecessary parts or service for my car.

Always prompt and gets the job done in an efficient - T Rowe

Always prompt and gets the job done in an efficient manner. Scheduling is so easy and they drop you off and pick you up with courtesy shuttle

Paid almost $400 for a set of keys. The keys start the... - barnesbr

Paid almost $400 for a set of keys. The keys start the vehicle but do not work to unlock/lock or open the automatice lift gate. Tried very respectfully and peacefully to resolve the issue with the owner, Kirk Washburn, and he was very rude and refused to replace the keys. I would avoid this dealership at all costs. If the owner himself is unwilling to provide quality customer service then something is wrong.

Service department was great informative and helpful very - leeway68

Service department was great informative and helpful very friendly I will be back again this will be my regular place to get my Truck serviced

Service - Charles - Bobbitt

This is the only dealership that really knows how to work on trucks. They have a master certified tech and a Sr. Master Certified tech. Ask any other dealer around if they have that? We took our truck to two other dealers and it was gonna cost thousands to fix, and the two techs at Woody fixed my truck in a day and cost me $500.

Good no hassle dealership. Deals and prices are fair. You... - roadragger

Good no hassle dealership. Deals and prices are fair. You end up with the same deal practically but not having to go through all the BS you usually go through..Their prices are good from the start. People we felt with great.