Why 2 stars? - HondaBMWguy
Why 2 stars? So you will read. I am a 60 year old retired army officer. Here is my true, sad and really sordid story about attempting to purchase a 2024 GV70 (vin 5NMMADTB7RH006703) Found one in stock in Norman. Right color. Made a deal with two people on Friday. Out the door price. Drive part way on Saturday!- 100 mile trip. Get called-the "transmission is defective" on the brand new White Genesis GV70. Having owned 2 prior Genesis. I was shocked. Ok then- you get one like it same deal? YES! Spend hours waiting to hear back. R—- calls back “we found a car, (in Plano) it takes a up to a week to get in, we need a deposit”. I say. Of course! R--- calls back. Management insists you drive 100 miles in person to give a deposit and then drive back 100 miles to pick up the car (I have purchased cars out of state so mucy easier-if there were only a way to do business electronically. Well I said. I am not mad. I no longer believe the failed transmission saga on new one pictured (beware) but to waste my day. Really just bad business and plain weird. I have purchased two dozen Audi BMW Acura and Genesis- never have I seen this. When you read management’s reply consider this.:I have nothing to gain by warning you. Buyer beware. Go elsewhere is my lesson. Genenis will certainly be interest in this story.
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