I will never buy a Ford vehicle ever again, and I will - AvoidFord
I will never buy a Ford vehicle ever again, and I will caution everyone to never do business with this dealership.
My 2016 Ford Focus has been a nightmare ever since I bought it. The transmission, specifically the Transmission Control Module, is well documented to have been an utter disaster that Ford knowingly put on the market between 2012 and 2017. I have barely used the car, at only about 81,000 miles, and Ford has repeatedly refused to honor their Customer Satisfaction Program for my vehicle, even though the 10 year/150,000 extended warranty does not end until October 2026, since my car in-service date is October 2016 and I am well under the mileage limits, as confirmed by Ford corporate customer service. I was given a case number, but was advised that the case was immediately closed. I wasn't even given a moment of consideration.
Furthermore, when I bought the vehicle, the information and spec sheet that the dealership posts on the windshield was used to cover a windshield crack that I was unable to see when I was shopping the vehicle. When asked for a repair, they said it already had been repaired, and that the crack was simply cosmetic. It's not so much the cosmetic issue for me - it's that they willingly and knowingly covered it with a sheet of paper so that it wasn't readily apparent, nor did the salesman make me aware of it. Incredibly dishonest people.
I do not recommend this dealership, even if you are truly desperate for a vehicle. Buyer beware.
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