I’ve been a customer of Germain Subaru since 2023! - bridgetm1383
I’ve been a customer of Germain Subaru since 2023! My girl Valerie, is the absolute queen of that place!! The whole place is amazing but I have to give my shout out to Valerie, for the second time! She sold me my 2020 Forester in 2023! It was the best car buying experience I’ve ever had!! She listened and there was absolutely no pressure! I wasn’t even looking at the Forester but she suggested it after listening to what I needed! Fast forward to 10/22/26. I went in for an oil change and apparently needed new control arms ($1900) and then an alignment ($200). Needless to say I panicked! I just happened to see Valerie in the bathroom and we started talking and laughing. I showed her my potential bill and she immediately remembered that I had purchased the gold package in 2023, that Valerie suggested! She took the time to check and everything was covered! Valerie saved me $2,100 that day! Valerie the suggested potentially trading in my 2020 for something with less miles. Before I even left the dealership, Valerie texted me saying how nice it was to run into me! I made an appointment with her for Saturday just to get more information about my current gold package, warranty, get my car appraised and test drive a car or two! We test drove a 2023 and 2025 Forester!! When we got back to the dealership, clearly we loved the 2025!! The warranty on my 2020 expired in Feb/2027. She also pointed out how many times I used my gold package, besides saving the $2,100! It was a no brainer! Valerie made sure I got the best trade in value for my 2020! And got me the best rate and monthly payment for the 2025! It again was another amazing car buying experience!!! Valerie goes above and beyond!! I can’t forget about Clay!! Valerie personally picked him to help us since she’s in finance now! Clay was so helpful and just easy to get work with! Clay filled up my gas tank and made sure my car got detailed before we left! And they transfer everything over for the BMV!!! I didn’t have to do anything! It could not have been easier! And of course I got the gold package again!! Valerie also made sure my Reba, pup got another chewbaru toy to take home!! I already ordered my 2nd Subaru badge!! If there was a 10 star review option Valerie would get it! Clay too!! I’ll never not take my car to Germain for service! Or buy a car from anyone besides Valerie! If she’s involved you know you’re getting the best!!!
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