166 Ohio Ford Service Centers

About a month ago I purchased a 23 Ford Bronco from Ryan - tnich

About a month ago I purchased a 23 Ford Bronco from Ryan Egan! He was amazing and friendly and very helpful! I did get a chance to talk with the other sales manager Kody and he was very friendly and super knowledgeable. My trade in was a 22 Bronco that i bought from Josh, he was such a great guy and had a great experience with him as well. Jim Cornes was the one that gave me a great deal on my trade in and was always in a great mood which was a great experience! My finance manager was Charles and he was so friendly and a great person to talk with and especially about warranties! I recently just had it in for service and every service woman was fantastic, they always have a smile on their face when I come in! The service department has always been a great place and have never had any issues, they have been fast and accurate with every service i’ve had! I think all the girls know me by name now and I have had nothing but great chats with all of them. The waiting area is always clean and have a lot of seating that fills up quick for nice people to meet! All in all, this dealership is like a family that want you to be apart of! Thank you all.

Jennifer at Reineke in Fostoria is always very helpful. - Bill

Jennifer at Reineke in Fostoria is always very helpful. The dealership and service department are amazing as well.

We just moved to the area and my husband had a recall on... - Leslie Wood

We just moved to the area and my husband had a recall on his truck. We called them and they got us in for the recall. When we got there to have the recall taken care of my husband asked if by chance they could just go ahead to do the oil change and tire rotation on it while we were there. They told us NO PROBLEM! They got the recall done, oil change done and tire rotation done and even washed the truck, all in about 45 minutes!!!! Super nice people and they definitely know how customer service is suppose to be!!! Thank you!!!

It was a enjoyable experience to deal with Amedeo Marino... - Hlanham55

It was a enjoyable experience to deal with Amedeo Marino at the alliance sarchione . Amedeo is well informed on his job would recommend his services to anyone Homer

Ford dealership impressed with vast selection, - Brian

Ford dealership impressed with vast selection, knowledgeable staff, and efficient service; a top choice for buyers.

Above and beyond, best way to explain it. - rachel.e.nolan@gmail.com

Above and beyond, best way to explain it. They helped work with my schedule. Happy camper

The customer service was great! - Lauren.kennedy57

The customer service was great! Replied to emails promptly, explained what they repaired patiently and thoroughly, and kept true to their estimate. Pleased with the outcome of their work.

I have been pleased with the dealership from ordering my - Hamker

I have been pleased with the dealership from ordering my truck, with the assistance of David D, to the service, and the recalls that are brought in and fixed in a very timely fashion. Always impressed with how I am treated and how awesome the techs are in the service area. On multiple occasions the techs have been able to find a problem that other dealerships have missed.

Great service! - DBranscum

Great service! I stayed and waited for my car to have a break line replaced the waiting area was clean and inviting. Best of all they had the Reds game on TV !

Lucia Thomas did a great job with the service to the - kurt spen

Lucia Thomas did a great job with the service to the Maverick at Al Spitzer Ford. And it was a pleasure to talk with her about different ideas for some accessories. 100!

The dealership I purchased my Ford Edge from has closed. - bosshog9180

The dealership I purchased my Ford Edge from has closed. I still have Ford pass points left to pay for my oil change. Columbiana Ford was helpful in seeing that I could use those points. Nice waiting room.

Amazing service. - cerminarom

Amazing service. I've been working with Andre for almost 20 years. He's the most conscientious person I've ever worked with in the auto industry.

I asked for an oil changed at the last minute. - M

I asked for an oil changed at the last minute. Fortunately I was able to get the Works for a trip out of town. I really appreciate being accommodated with short notice.

I had great service and Shawn was very helpful and he did - gringotts731

I had great service and Shawn was very helpful and he did a fantastic job. Keep up the good work Susan Stephens

Everyone is friendly and they do excellent work I always - jhorsle1

Everyone is friendly and they do excellent work I always go to Donley for my service

Raabe Ford is the easiest service shop I have ever had - jvenderley

Raabe Ford is the easiest service shop I have ever had the pleasure of using. Most times they deliver on their service promise way ahead of schedule.

Spitzer Hartville is in a great location and they offer - Apd483

Spitzer Hartville is in a great location and they offer pick-up and drop off. The service department makes scheduling an appointment easy, and communication is effective. Sierra is helpful and considerate.

Friendly and efficient service. - Bob f

Friendly and efficient service. I was very pleased. I am planning to return regularly for all my service needs.

Writing this in regards to my mother in law. - Tiffany

Writing this in regards to my mother in law. She took the car she bought from them in for service & oil change on May 16th. They supposedly did a full inspection & changed all filters. One week later the car’s fan starting making a terrible noise. She took it in, they had her sit there for 4 hours. Told her that in one week a rodent built a nest from fender to fender, that it was a strong rodent because it bent metal, then charged her over $400.00 to “clean out the nest”, replaced a filter that supposedly was changed a week earlier, never fixing the fan or noise. Donley told her the engine needed to be removed to fix the fan & it would not be covered under her extended warranty. Had her take it to another Ford dealership, fan is being fixed under warranty, engine does not need to be removed. Donley saw an elderly widow & took advantage. This is sad & pathetic.

I bought my 2015 Chevy Equinox at Donley in Mt Vernon. - frenchie067

I bought my 2015 Chevy Equinox at Donley in Mt Vernon. They treated me like a king. I have all of my service for the Equinox done there and they do a great job!

They were very easy to deal with. - Pesw1954

They were very easy to deal with. They explained everything to me. They called to tell me I needed another part before fixing it. The work was done 3 days before I could pay and they were understanding.

Good, friendly, caring car dealer. - dgalyuk2099

Good, friendly, caring car dealer. Great sales team and service team. I would highly recommend this company.

The staff in the Service area are ALWAYS nice, quick and - tamipage

The staff in the Service area are ALWAYS nice, quick and helpful. Nice on the phone, nice in person.

The service department is great! - IRIS_H68

The service department is great! Chris, Andy and all the mechanics are very friendly and do a thorough job. When I have had an issue, they took care of the problem as soon as possible. They do an awesome job!

the team did a great job of fixing my recall item on 2010 - Cmwangs

the team did a great job of fixing my recall item on 2010 ranger kudos

Excellent service, Stopped in early in the morning and - Davebober

Excellent service, Stopped in early in the morning and they promptly got me in to change my oil. Customer service rep. Ashley was the best thank you so much.

They were very professional and polite and the service - Mary Jane

They were very professional and polite and the service was good! I'll be returning!

Our under warranty vehicle had 3 recalls, a leaking oil - BroncoSportOB

Our under warranty vehicle had 3 recalls, a leaking oil cooler, a rear passenger restraint module code and the hood rubbed when you opened it. We bought a first year model so these bugs were expected from us, so no worries there. We took it in June 28, I was told that it would be a few hours and it would be ready. This was told to me by a tech covering the service dept counter, not the service manager. After several days of no communication, I call and was told the tech was out that day with a back issue. Couple days later, no communication, I call again, oil cooler is on order should be here today. Couple days later I call again, part is here but tech is out with a migraine. Day 9, I call and service manager says "we’ll have it done tomorrow". Call at noon on day 10, tech has a couple of cars before you he should get to it this afternoon, we ask to please call us if the car will be ready today or not so we can make plans. No call by 4pm, they close at 5pm, I call, tech still “programming” maybe done by 5pm. At 4:30, they call me and say it's done, but then the service manager then informed me that the service dept couldn't adjust the hood because they weren't a body shop. Never in my initial phone call for an appointment until 10 days later was I informed that the hood issue wasn't able to be addressed. I get the shop and the trouble code for the rear restraints is still there, I walk back in and tell the service manager, he looks at me blankly, says the tech couldn't replicate it. I told him the trouble code was up on the dash now, my fordpass app is blown up from the warnings. The service manager said he isn’t sure where the tech is and just stands there looking at me. I say forget it, I’m taking it somewhere else. He shrugged his shoulders. After posting my frustrations online, several people commented they have had similar experiences with the service dept.

Always kind and nice. - tramolic

Always kind and nice.. never had an issue when I came in for my appointment!