This is the worst dealership I have ever dealt with. - carlyd
This is the worst dealership I have ever dealt with. From beginning to end, horrible experience. I called their office asking about a car on their website. The woman told me that it was available and ready for pick up if we could make it there by their last appointment time. I live an hour and a half away and left immediately. We got there and Donovan Smith was our sales person. He told us that the car was being serviced and asked who we spoke to because the representatives “suck” and always give out bad information. He spoke to his manager and told us that since we were lied to and drove a long way, that they would hold the vehicle for us until it came back from being serviced. We said great, what do we need to do to ensure we can get the car. He took my drivers license and name and said he would call us. We spoke to him two days later and he gave the same guidance. Come to find out, it was sold that morning to someone else. When I called to find out what happened his manager Ron Edwards told me we were given the option to put money down and that they do not hold vehicles. This was the completely opposite guidance that we were given. I asked for Donovan and Ron to call me back both on the line because Donovan was out of the office for 4 days and Donovan completely xxxxxxxxxxx me the entire time, lying to my face. Both of these men were ignorant, liars, and unprofessional. I hope the owners of this dealership take a good look at who they have representing their company because if these men treat everyone the way they treated me, they’re going to be in a heap of trouble. 0/5
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