3 Ohio MINI Dealers

I had a bit of a nightmare scenario with these guys. - MattEland

I had a bit of a nightmare scenario with these guys. I bought a new 2026 MINI Hardtop 2 door from them, and it encountered electrical issues that endangered my life on the freeway during rainy conditions. We brought it back in for service on December 2nd, then started the lemon law replacement process with MINI USA at the turn of the year. The dealership ignored our initial requests for assistance in the process, service was not productive after 3+ replacements on the vehicle, and it wasn't until April that MINI USA and the dealership agreed to replace the vehicle as required under the Ohio Lemon Law. Unfortunately, they indicated that they did not view the vehicle as a lemon, despite it endangering my life and being in service for half a year, because it was not returned 3x to them and as a result they did not feel compelled to adhere to the consumer protection laws prohibiting them from selling it in the state of Ohio given the life-threatening failure it encountered (VIN WMW13GD03T2X78698). However, the dealership was helpful in resolving things eventually, it just took a very long time to get there.

My Client Advisor (Troy) and the Business Manager... - elerch

My Client Advisor (Troy) and the Business Manager (Collin) made buying my first Mini a real pleasure and a fun experience (it's a happy car!) I always felt very secure with their product knowledge and their commitment to excellent customer service. It was a 10 week wait for my Countryman to arrive, but I was updated weekly about its status, so I never felt forgotten or neglected. I am a retired Sr. citizen, and I have purchased 10 new cars in my lifetime. This was the best car-buying experience.