The sales process was ok, similar to other dealers. - SH
The sales process was ok, similar to other dealers. The finance person was actually pretty helpful and not pushy to us. After sale follow up was not good. We had some accessories as part of the deal and were waiting to pick up the vehicle. Our sales person got sick and there was no one specifically backing him up, so communication was basically one sided from me. When we went to pick it up there was no one designated to help us and another sales person stepped in. He found out that someone had taken the floor mats from the vehicle. These are back ordered until who knows when. Luckily I purchased some winter mats so I can use them. The dealership needs some better policies on after sale etiquette and sales backups. With that all said, we had some helpful people and the process wasn’t awful, but could be better.
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