1,446 North Carolina SRT Service Centers

My car had some front-end damage, but they repaired it... - Steven Sanders

My car had some front-end damage, but they repaired it and cleaned it up so well that it now looks brand new. I highly recommend them.

My 2019 Hyundai Sonata needed to be painted and the Body - pastorbradley

My 2019 Hyundai Sonata needed to be painted and the Body and Collision Repair Department manager Jimmy Farrell went above and beyond to make sure my situation was taken care of. He did this to my 100% satisfaction. They provided me with a loaner car and always returned my phone calls within the same business day. Thanks to Mr. Farrell, I would consider doing business with Southern States Automotive Group again. His integrity and ability to communicate with customers is definitely what this business has been lacking.

Southern states Mazda has my respect and gratitude. Since... - joanne2653

Southern states Mazda has my respect and gratitude. Since the COVID-19 situation, they came to pick up my car, service it and brought it back. I can't thank you enough!

My service experience was rude and distant No - Madeleine

My service experience was rude and distant No consideration of my age. One representative was rude and no explanation of concerns

First maintenance service visit - LF2017

Very convenient, pleasant & professional. Service performed in under time frame indicated. They were even able to add on taking care of a manufacturer advisory issue without needing to schedule an additional appointment.

I took my car on January 26 because it would stop and all - sexyy39

I took my car on January 26 because it would stop and all the lights would come on. I spoke with a representative who was very rude. They kept my car over the weekend because diagnostic is not done on Friday and Saturday as told to me by the representative . On January 29 I was informed by the same representative who happened to be polite on that day that the cost will be $3141 which I don’t have. I had my car towed to a mechanic on January 30 and he was unable to work on it due to the codes and it would have to be taken to a Hyundai dealership. I had my car towed to Johnson Cary on February 1 and the 2 representatives I spoke to were very nice. The cost to fixed my car $612 a far cry from $3141 for the same issue. I would not recommend Sports Durst to anyone. That one representative was rude. I even reached out to Hyundai Corporate.

They don't value they customer's time - John F.

New to the area and we own 2 Mazda vehicles. We received a recall notice for one the vehicles. Called up Sport Durst Mazda to schedule the recall service appointment, had the hardest time trying to even get an appointment. Since it was a recall they needed the VIN, which I did not have handy at the time. So, after a few minutes of trying to get the Rep. to schedule the appoint and that I would call in later with the VIN, I was able to get her to agree and schedule the appoint. Then I remembered we just received the property tax bill, and that would have the VIN on it. So far, other than being a bit annoyed by their process, I was okay with the whole thing. Now we get to setting the date and time, I ask for how long it will take to do the service. She informed me and I requested a loaner car. She than told me that they don't offer loaner cars for this type of service appointment. I just told her to forget the appoint and thanked her for her time. It's a shame, because our old dealership, Mazda of South Charlotte, treats us so well. They always have loaners for us no matter the appointment. We never have to jump through hoops to get an appointment to begin with. If this is how Sport Durst Mazda treats their customers, I will never purchase a vehicle from them. I would rather purchase from Mazda of South Charlotte (even with the drive - it would be worth it!!). I was really surprised by the level of customer service, or lack-there-of. Anyway, they just lost a customer in us. We will take our business to a place that values their client's time and know how to deliver exception customer service. There are just too many other great dealerships to choose from to settle for this poor level of customer care. Kind of makes sense why they have a 2.5 out of 5 star rating.