1,413 New York Used Car Dealers

My previous review was not fair to Riverhead Buick. - Gregemcgrath

My previous review was not fair to Riverhead Buick. They did excellent ,prompt work and fixed the problem I had..unknown to me, the car had other issues which was pointed out to me by Jeff from the service dept which they agreed to fix at no additional cost. Thank you Jeff and the others that worked on my car. Where else would you find a dealer that goes that extra mile . THANK YOU again.

Bought the car cash, the owner was great! - Talanaerb

Bought the car cash, the owner was great! I even forgot the title of my old car and he still let me go back home and get it and bring it back without any type of hassle, Also said that if I have any problems with the car I can bring it back and he will make it right! So far I love the car! <3

Seems very nice people haven't decided yet on a vehicle - parkermarqueese53

Seems very nice people haven't decided yet on a vehicle but everyone committed to helping me.

Same problem as others. - jon

Same problem as others. Emailed about a vehicle several times with no reply. Probably because its an unreasonably low price and probably a scam? Maybe I'd know if they would reply to emails

Really nice place great staff, I really like that the... - malindacrowe

Really nice place great staff, I really like that the vehicles are indoors, the cars are really nice I would definitely recommend Showroom Auto for anyone looking for a clean use car.

Fraudulent Sale - Mike314

Bought a car from this dealer in December of 2018. Clean title and CARFAX. Worked with Farhan (Frank) Mirza, who assured me the car had 0 accidents and was in mint condition. While working to repair the car in May of 2018, my mechanic found that it had been in a serious front end collision and put back together in a very haphazard way. Poor welds, wires spliced in ways that left the airbag system at risk, etc. The repairs were very obvious to any mechanic doing a routine inspection, so Superior definitely knew the true condition and history of the car. The structural repairs were also disclosed to them at the auction at which they acquired it. Do not buy from this dealer. Unless you want to get burned for $14k like I did...

Great experience! - Khaled123

I had great experience at sylhet motors. All the staff were very friendly, especially thanks to Mr. JACK for helping choose the car. I will definitely recommend people.

run away fast - nickja

Worsted ever nithing works and head mechanic and manager useless try to make you buy parts that are under warant and then keep it for days and dont get to it then tell you some line of crap had for week and wont even drive peace of trash

Problems 1. - bosk

Problems 1. Price for car was listed for under $10,000 next day it was listed for $11,500. 2. Discount offered was $300. Final bill, discount was only $200. 3. We were told that we could get a interest rate at about 7%, actual rate 17.68. there were three add ons to contract, they were not discussed. 1st add on was 299 for who knows what. 2nd add on was 175. for document fee and finally 3000. for a service contract.

Dealer was very nice and helpful! - debikenney65

Dealer was very nice and helpful! Test drove several vehicles while there. Didn't end up buying, but very good experience.

I purchased a 2022 Genesis GV70 from this dealership. - 6678511

I purchased a 2022 Genesis GV70 from this dealership. they added $1,000 more just because I didn’t finance, which was never in the listing. The listing photos looked okay, but when I saw it in person there was water inside the headlight and the car had two accident reports. Despite that, I moved forward because the salesman (Paul) promised me a warranty on everything for a couple of months (besides minor scratches). Before purchase, I took it for inspection and was told the accident side had issues: the left tire gap was off and the headlight needed replacement. Also the next few days noticed a coolant leak. Paul told me to come back the following Tuesday and everything would be fixed. I traveled back — only to be told there was “no mechanic.” When I expressed frustration at the wasted trip and canceled work, Paul became extremely nasty, swearing at me and calling me a liar. I then dealt with the owner, Mingo, who kept me waiting for over 2 hours, 8 hours total at their mechanic shop . They tried to repair the headlight (a $3,000 part at the dealer) but only made it worse until it stopped working completely. When I asked them to honor their promise, they suddenly changed their story — saying they only warranty “engine and transmission.” Both Paul and Mingo were verbally abusive and refused to take responsibility. Instead, they insisted they’d replace the damaged headlight with the cheapest $200 used one off eBay with no photos or guarantee. That was the final straw — I decided not to let them touch my car again. I will repair everything myself at my own expense, because it’s not worth dealing with dishonest, unethical people who lie and deceive customers. 🚫 Be very careful buying here. The communication was terrible, promises were broken, and I experienced verbal abuse from both a salesman and the owner. If you’re considering this dealership, protect yourself — get everything in writing, and think twice before trusting their “warranty” claims.

Took multiple calls to find out what the real price was. - Milesfd1

Took multiple calls to find out what the real price was. $8,000 more than listed.

I would give them zero stars if it was possible. - Ddot713

I would give them zero stars if it was possible. I made an appointment to view a car, received both a text message and voicemail confirmation of my appointment. I then drive almost an hour to get there to find out they sold the car. No phone call, no text message. Completely unprofessional.

I purchased a 2012 Ford Focus from this Dealership - NickC

I purchased a 2012 Ford Focus from this Dealership 9/2/2021. Service Engine Light kept coming back on. I have brought the car back to him 5 times. The front end shudders when accelerating and there was an issue when the car was shifting gears. This time he had the car for 3 weeks. He said his transmission mechanic was backed up.I am very dissatisfied with this dealership. He said his mechanic reprogrammed the TCM and they reset the Service Engine Light. The car seems to be changing gears better. However on 11/24, the Service Engine Light came back on. Nothing but problems with his service. I finally took the car to a Ford Dealership near my house. They had to Reprogram the PCM. The sudder went away and the transmission laboring when you slowed down when making turns went away. The check engine light is the vapor management valve. Overall not a bad car for the money. I just wish the ACA dealer could of resolve the problem. I wasted many days bringing the car back to him. And I did not have use of the car for 3 weeks.

Purchased an Audi Q4 e-tron here and was disappointed - marbles.tropic-0m

Purchased an Audi Q4 e-tron here and was disappointed with the delivery. The car wasn’t charged, the tire pressure monitor flagged an issue (later found to be a nail), and an open recall was left unaddressed. My car ended up in service for days—these are things that should have been handled before delivery.

Well worth the time - Joel Bernard

I went to this dealership after almost being bamboozled by Superior Motors in Great Neck, NY. Cars were very similar in price but Superior Motors vehicle had an extra 13K miles and been in an accident . The dealer and financial representative at Auto Gallery were forthright with all information and did not try to swindle me. They gave me a great deal on a CPO Mercedes-Benz and the extended warranty option was great also and cheaper with more years then what Superior Motors was offering and they were offering the same GWC warranty. I was treated correctly and nothing they discussed changed during the signing of the contract unlike the other spot. I am grateful that they didn't play any games and made my life easier. Pricing was fair and respected how they perform business.

Never contacted me about the car, so I guess that I was - klacroix

Never contacted me about the car, so I guess that I was turned away. They suck.

Charlie was very nice, no high pressure to purchase - ecd601

Charlie was very nice, no high pressure to purchase truck. They handled everything professionally. Truck was ready on time.

Chris and Travis helped me find the car of my dreams! - Amherst90

Chris and Travis helped me find the car of my dreams! Made the whole experience amazing. Servicing the car afterwards has just continued to raise the bar. Thank you to the whole team!

Buying and selling cars is difficult if not impossible - dtacktill

Buying and selling cars is difficult if not impossible these days. These guys at Certified HQ make the process quite easy each step of the way. I have worked with Brian the owner on the purchase and sale of a few vehicles now and each time am amazed at how efficient and easy the process is. Brian takes his time with the customer to explain the vehicle and pricing. His prices are more than fair and doesn't play any of the games that we have all experienced. Without hesitation if you are in the market to buy or sell your vehicle, look no further than Certified HQ for a terrific transaction. A++

STAY AWAY BE WARNED - Guzzii

Although the buying process was pleasant, I had a miserable experience with this dealership overall. I purchased an 2010 Audi A4 with a little less than 50k miles in June 2013. As we all know, german cars tend to encounter issues after the factory warranty expires. Along the vehicle, I also got an extended warranty from them that covers engine, transmission and electronics. And the dealer told it can be cancelled anytime you want. THIS DEALER SELLS YOU PROBLEMATIC CARS. After driving it for 1 month, the car started to have problems in its engine which I didn’t expected that soon. By now, the car has been in the shop for more than 15 times. The shop I went to is an Audi dealer. They helped me use factory warranty to cover the biggest bill of those even when the car had 53000+ miles, which basically replaced half of the parts in the engine. After the repair, they asked me to run a 2000 mile break-in. THE EXTENDED WARRANTY THE DEALER SOLD DOESN’T DO xxxx. The first time I went to an Audi dealer to have my car checked, I got rejected by the extended warranty company claiming the part was not covered. I figured it might be something happened to not being covered. However, none of the following repairs were accepted by the extended warranty company. Even factory warranty was able to help me a bit when the car was actually out of it, the extended one that I paid $3700 did absolutely nothing but providing rejections. THE DEALER FOOLS AS IF YOU WERE AN IDIOT. I called up the dealer and ask for a full refund of the extended warranty in March of 2014. They refused to do that. Then I called Consumer Complains and Protection (CCP), and they were very concerned about my situation and wanted me to file a claim if I can’t work something out with the dealer. So I made very clearly to the dealership that I require a full refund on the extended warranty ($3690+ tax), otherwise I will file a claim with CCP. And I began to record every phone call with the dealer in the shadow. They suddenly becomes much nicer, and said: “Yeah. Whatever you paid will be refunded to you.” It was May, 2014. In the following 6 months, I emailed them every 2 or 3 weeks to check what was the status with the cancellation. They had so many excuses why the process was so slow, and even conflicting things in the replies in the email. But I was still patient and wanted to give them a chance to make it right. Finally, the process is complete on Nov 14th. And the dealer told me the refund is going to be only $702. They just eat their own word on your face. If you are going to do it, why do you agree in the first place! There are much more stupid things they did that I don’t even want to talk about. What a waste of my time and patience!! Now I am filing the claim and providing CCP all the phone call records and emails. At this point, I don’t care how much money I will get back. I want to let you guys know what you can expect from this dealer. The bottom line: THINK TWICE and BE CAREFUL, if you don’t want to get into trouble.

Wonderful place to be so many nice folks to help with the - FREDDYF113

Wonderful place to be so many nice folks to help with the experience of cars

Just bought a 2009 Ford Focus SES coupe from this... - onlycodered

Just bought a 2009 Ford Focus SES coupe from this dealership. The salesman that worked with me was Frank Taccone and out of all the dealerships I've been to he has been one of the most pleasant individuals to work with. My fiancee and I were treated well and were not pushed or pressured into buying. There's something to be said for a salesman who can be personable and not try to shove things at you to get you to buy them. Would definitely not hesitate going to Frank at this dealership again the next time I need to find a car!

Extremely happy with their communication and assistance. - tinavandongen

Extremely happy with their communication and assistance. Love my new to me Lincoln MKX! It was worth the 2hr drive to pick it up.

beyond thankful - maria123

I walked in and Alberto P. who was my sales person reached out to me immediately. I was just looking around, but I ended up purchasing a NICE Nissan. The car is in Great condition, and I am enjoying it to the max. Alberto made my purchase very enjoyable. Also Frankie, the finance manager was very helpful explaining the process. I am beyond happy with my car. Thanks to this AMAZING team!

Great - Lonenomad

Great people very, honest group of people . Will recommend to family and friends and to co-workers. Very good staff and fair prices. Smart staff

Great cars and great staff - kbee131

They have a great selection and I found exactly what I was looking for. The salesmen were very attentive and informative. They were very helpful in getting my loan approval as well.

I filled out the survey that mazda sends when you bring... - Slim5

I filled out the survey that mazda sends when you bring your car in for service and I wanted to share my experience with all of you. THINK TWICE ABOUT GOING TO THIS DEALERSHIP TO GET ANYTHING DONE ON YOUR CAR.....! My parents brought the car in bc the engine light was on and would not go off. They ran a diagnostic test, which Mazda charges their customers for ($130.00!), which is ridiculous. They replaced and O2 sensor and an evap purge valve. When my parents picked up the car, not only did they NOT fix the problem, but they caused more problems. The car now bucks AND hesitates to accelerate. Car was brought back in. My parents were given a courtesy car which had a registration that expired the very NEXT day. Who wants the added stress of being pulled over and getting a ticket for this? Aren't the cars inspected BEFORE you give a courtesy car to a customer to ensure safety and a hassle-free experience?? At this point, NOW, they said it is the catalytic converter...... $771.56 later!! If the catalytic converter is tested through computer codes, how did service not catch this before they charged my parents almost $800 and causing more problems that they didn't fix??????? I had an issue with this Mazda dealership 5yrs ago and it is safe to say they have not changed in CUSTOMER SERVICE at all. They did not even suggest or offer to fix the problem that THEY caused. In my previous description of service and how they told my parents, after "fixing" the problem (which was not fixed at all and even caused more problems) that it is the catalytic converter....this would now cost and ADDITIONAL $1,217.00. I have done some research on this recent experience at mazda and have found through 3 other opinions, not just a 2nd opinion, that not only were my parents robbed bc of a $771 "fix", but a catalytic converter for my 2005 Mazda 3s is around $82.00. With those 3 opinions came the same exact sentence, STAY AWAY FROM THAT DEALERSHIP. Now, if you can tell your customers that this replacement would cost them $1,217.00 with a straight face, then this dealership is the epitome of what it means to be screwed by a dealership. Your main concern 5yrs ago (my 1st BAD experience- in which I spent an entire day during a holiday weekend no less, waiting for my car. The parts were put on WRONG bc the service supervisor was not there to supervise, do his job.) and what you should have strived to become is a dealership that shows the slightest bit of interest in their customers and their safety. The ONLY reason I ever went back there is bc of 1 particular service manager (john, whom you did yourselves a complete disservice by letting him go) and bc I had already made this appointment. Not only was my car tested, but it was driven for an ADDITIONAL 380 miles to try to 'fix' the original problem, which it did not. Also, my car was NOT replenished with SOME gas and left filthy with an empty iced-tea can. I own a mazda, my brother owns a mazda and my parents were looking into getting a mazda. Knowing how Mazda RIPS OFF their customers and how terrible their customer service is, we will never purchase another mazda and are looking to get rid of the cars we currently own in order to avoid dealing with Mazda. The outstanding issue is 1) My car is STILL NOT FIXED! 2) My parents were charged $771.54 and given MORE PROBLEMS. What should happen is a check should be sent to my parents for this Customer DISSERVICE and for the hassle of having them drive back & forth from upstate to deal with this dealership. This would be the RIGHT thing to do, which I'm not sure Mazda knows how to do. I took my car somewhere else and what a surprise, it's NOT the catalytic converter like Mazda said it was.... the $1217.00 charge they said it would be. It's actually a different sensor, which is nowhere near $1217.00! Now to the mechanics surprise, he could NOT understand WHY mazda did not know this considering it is their own car and 'said' they tested the entire car, not to mention he was DISGUSTED at what Mazda initially charged for a sensor and valve to be replaced. There is actually NOTHING WRONG with the cat!! Thank you Mazda for proving the INCOMPETENCE in CUSTOMER DISSERVICE.