76 New York FIAT Service Centers

Had great service, great attention to detail, I was - jakninyo

Had great service, great attention to detail, I was provided options clearly and in detail.

I went there as my brake sensor light came on. - Brij

I went there as my brake sensor light came on. Pat the service advisor was very helpful and transparent. Waiting area was clean.

Took my car and never returned it shady business - bryantcjones

Took my car and never returned it shady business practices don't trust this car shop they will ripe you off and try to hold your vehicle. Unfair business practices October 3 2023 I bring in my vehicle my vehicle I have not received still.

Excellent service from salespersons to service - parm

Excellent service from salespersons to service department. We have had our van 6 years and all our interactions have been pleasant and professional.

My vehicle was to have a full tank of fuel, but it did - BROZJR

My vehicle was to have a full tank of fuel, but it did not. It arrived damaged that was not declared on the ad. I have tried to get this resolved via the Brooker. I have been blown off.

I purchased a used vehicle from Accurate Auto and Truck - skatehispeed

I purchased a used vehicle from Accurate Auto and Truck Repair and was very impressed with their professional service and unique approach to the selling process. 1. This dealership totally believes in low pressure sales. They allow you to take your time looking at a vehicle without any high pressure sales pitch. In event you would like assistance they are right there ready to address any questions or concerns. I found this to be a relief because in the past, I would visit a dealership on a day they were closed (Sunday) in an effort to avoid the high pressure sales pitch. 2. For the first time ever (and I have owned a lot of cars), the dealer put the vehicle up on the lift and spent more than one hour going through everything with me. I couldn’t believe it especially in this day and age! This alone, set them apart from any other dealer from which I have purchased a vehicle. 3. After you purchase a vehicle, anything that may go wrong within a reasonable amount of time gets fixed at no charge. When you return for routine maintenance in the future or any type of repair, they are honest and straightforward from the get go and employ highly skilled mechanics. 4. They back their work with a guarantee and offer affordable auto repair. 5. As the saying goes, “If it sounds too good to be true...it probably is.” Well this is definitely NOT the case with this dealership. I sincerely they have the best sales and service in the Oneonta NY area bar none.

I simply asked for pictures of the truck, ZERO response! - Mustang

I simply asked for pictures of the truck, ZERO response! Don't waste your time with them.

Unfortunately this is my second time using their... - morethenwords88

Unfortunately this is my second time using their services. They are wonderful. They try and make a terrible situation into a better one as much as they can. They are helpful from the law aspect, to rental to loaner and of course their expertise - the car. Yes sometimes they are difficult to reach but it is worth the trade off in the end. I highly recommend them for their expertise as well as their personalities. A+ to Yossi and Zach and your staff.

Alex is awesome & so knowledgeable! - Romaneye15

Alex is awesome & so knowledgeable! Took both cars here & 😃 with the service! . A+ Will be back again.

Two Weeks Later ... - ginko

I dropped off my Fiat 500x at the Fiat Bay Ridge service department for an oil change and the nightmare began. After 2 1/2 hours of waiting, I get my vehicle back. While driving back home I hear a rattling sound (clearly not there when I dropped off the car). I decide to bring the car back to have them check it out the mechanic scratched his head trying to understand where this noise was coming from. After a test drive he put the car on the lift and inspected it underneath, he decided I had bad motor mounts (now I'm scratching my head). I'm not a mechanic but common sense told me this was total xx. This car has only 16,000 miles, it's practically new and the motor mounts are already bad? The noise is metallic and only occurs when the car is up in temperature (I suspect that it may be the exhaust system). He never even bothered checking that and insisted the motor mounts needed to be replaced. OK, I say, after all, he is the mechanic. He then informs me the parts needed to be ordered and that they would call me when they arrived to schedule an appointment for the replacement. I waited for two weeks with no word and called them up. After being on hold for awhile they go ahead and tell me to bring in the car. I ask them "The parts arrived?" The rep told me "yes they did". I reply "You were supposed to call me when you had them and schedule an appointment, No?" The rep replies "Oh well we were going to...but you beat us to it”. My appointment day I brought the car in and my first question was how long is this going to take. The manager responds, "three to four days" That is OK I think to myself, but I really need a car so I politely ask for a loaner vehicle. That was not possible he replied but you can call FIAT customer service and they might be able to reimburse you for a rental. I finally rent a car and 5 days into it, still no word from the service department. I called them up and my rep Freddy tells me that the mechanic assigned to my car is working on an engine swap for a different car and has to finish that before taking mine on (that was the first warning sign). Why should I have to wait for that? Give me my car back and call me when the guy is available to do the job. This should have been my natural response. But I said OK, so when is he going to be done? Any day he replies. Three days later to my surprise Freddy calls me and informs me that one of the engine mounts they had received was the wrong kind and needed to re-order it. Yesterday Thursday, November 10th 2016 marked two weeks since I dropped off the car. I called Freddy and he nonchalantly tells me the part is still not in stock. This is when my patience dwindled. I told him I refuse to wait anymore time unless you give me a loaner vehicle. His response was sorry can't help you there. I told him, I’m done with you guys! I went and picked up my car, that is still NOT FIXED. The disheartening part here is that people like this are still in business and are not held accountable for treating customers like xxxx. Perhaps if enough of us (the customers) boycott them, they will eventually fail and justice will finally be served.

hmm I would need more than 25 words. first, they know... - rob.friedman.92

hmm I would need more than 25 words. first, they know the cars, they know the customers, and they treat you like family. then again, this is not a corp biz its a FAMILY biz and has been for almost a century. I have not met a single non-helpful person at Brown's. for my 2012 Fiat Pop they solved a small problem.. and when the new part came in a little loose.. they replaced it no question. Plus.. they served lunch (I happened when they had a bbq starting up) Again.. a lot more like family and friends then just a dealer.

Serious Poor Service by Service Dept, after the Sale - 2015driverS

If I knew today the endless struggles to with the service department, I would not have purchased my car from Doan. The service department literally broke my back hatch, it's been back three times in a year to be worked on to make it functional. I was told by the service manager that I was not opening my hatch correctly and that caused the rust spots on my hatch. No joke. Currently, I have the rust back along with paint bubbled up spots from their repaint job - they repainted it twice in the last year. Currently, I'm dealing with damaged caused to my vehicle from the ball joint breaking off with my car only having 36k miles on it. My front wheel well was damaged and my tires as well. I was told by the service representative that I needed to rotate my tires more than every oil change (which I do at every oil change - more than what is recommend), but that is the major issue with this service department - it's always the customer's fault and excuses. Never in all my years of car ownership and working with other dealers have I ever run into an dealership like Doan. It's appalling that instead of simply taking care of an issue simply and correctly and doing the right thing, that they purposely make it a struggle. I've shared my experience many times and others have admitted the same experience as well. It's insulting to be told everyday they bend over backwards for undeserving people, but because I'm deserving I need to justify why I should get my car repaired.

worse customer service - Caroline

I went to FIAT of Larchmont to get a quote on a few things to fix on my Fiat 500 that I bought there a few years ago. Then I went to see my local garage for another quote. The result was that Fiat was trying to make me replace whole parts that didn't have to be changed and the bill ended up being 4 times cheaper with my local repair guy. Also Fiat of Larchmont installed a rear view camera for me back when I first bought my car. The mirror was very poorly installed and never stayed steady. It kept moving while I was driving and after many attempts to have it fixed by Fiat, I kind of gave up as I was busy and it was never done properly anyway. Today it finally fell off and I brought it back for a last attempt to have it fixed. Steve Manessis from FIAT was telling me there was nothing he could do because he had no record of my past visits on his computer, that my car was no longer under warranty and the people who installed the mirror were no longer in business. But he advised me that I should go see a glass repair shop myself and have them glue it for me as there was nothing he could do! I am appalled by customer service in that shop, don't go there or you will be scammed!

Simple brake maintenance turned into several service visits - brautigam24

Service brakes pads at 40k. The new pads replaced weeks later. Back six times for noises. Wound replacing suspension bars, joints, steering on consecutive visits.

Frank & Sons is a wonder place of business. I would... - Goldlj

Frank & Sons is a wonder place of business. I would recommend them to all of my friends and business associates. They did a excellent job. Very professional job.