24 New York Audi Dealers

The Dealer, Service and Parts Departments are stellar! - chris@sis-nyc.com

The Dealer, Service and Parts Departments are stellar! 10/10 $850 for one key from Porsche is CRIMINAL

I brought my 2017 Audi A7 in for 60k mile maintenance on - beaconbuddy

I brought my 2017 Audi A7 in for 60k mile maintenance on July 16, 2026. That includes an extensive list of maintenance items. On the plus side, the work was accomplished in 3 hours, including an emergent issue of needing new rear brakes (pads, rotors, and associated hardware). I found that the dealer markup on parts was nominal. The customer waiting area was immaculate, with free coffee and various breads available. I did not have need to use the customer restroom bidet. When I was informed of the need for the rear brake replacement, I was not informed of the cost, nor was I shown any worn parts, or the specs on the worn parts (i.e. pad thickness, rotor thickness). Since I was also getting a New York State safety inspection, the brakes had to be done. When I go to the dealership, I expect to pay premium prices, and they exceeded my expectations!

Frank Garcia was a very pleasent guy, he answered all the - Adromay

Frank Garcia was a very pleasent guy, he answered all the question that I had. I purchased an Audi A6 preowned en excelent condition and we got to an agreament without any problem. I will recomend him to anyone.

I brought my 2024 q5 to Audi Hawthorne for routine - Ajstolarski

I brought my 2024 q5 to Audi Hawthorne for routine service, including oil change. Always have a good experience with AJ as my service person. John, the service tech sent me a video of a multi-point inspection of my car while I waited. Although it wasn’t too long of a wait, the lounge area was comfortable and bright with beverages and snacks.

Low pressure, knowledge able, accommodating, went the - relizabethw

Low pressure, knowledge able, accommodating, went the extra mile for me, polite, patient friendly and honest.

The service outstanding! - HLBALESSI

The service outstanding! Zak is fantastic! We drive from Buffalo to Rochester to have both of our Audi’s serviced. They are fair and accommodating.

I had an amazing experience leasing my 2025 Audi SQ5 - Dianne Thomas

I had an amazing experience leasing my 2025 Audi SQ5 premium plus here! The salesperson Jeffrey Fabre was professional, transparent, and incredibly helpful throughout the entire process. The deal was smooth and stress-free with zero sales pressure. Highly recommend this dealership! Thank you 😊.

A deposit apparently means very little at Audi Brooklyn. - wrikabi

A deposit apparently means very little at Audi Brooklyn. I placed a $500 deposit on a 2022 BMW X7 with the understanding that the vehicle was being held for me while we worked through the purchase. Despite having my deposit, Audi Brooklyn sold the vehicle to another customer. After that happened, Joe, the manager, told me he would look for a similar vehicle for me. I never heard from him again — not about another vehicle and not about my deposit. I then dealt with Sam regarding the refund. Sam told me it could take up to three weeks for my $500 deposit to be returned. I waited the three weeks I was told to wait. Now I am at that three-week point, still without my deposit, and once again I am the customer chasing Audi Brooklyn for answers about why my money has not been returned. From a customer’s perspective, the sequence is pretty unbelievable: Audi Brooklyn accepted my money to hold a vehicle, did not honor the hold, sold the car to someone else, promised to help find a replacement and never followed up, and then made me wait weeks while I repeatedly tried to recover my own $500. The entire experience felt less like dealing with an authorized Audi dealership and more like dealing with a low-end used-car operation that happened to have an Audi logo on the building. A dealership’s reputation is built on whether its word means something. In my experience, Joe’s handling of this situation and Sam’s handling of the refund fell far below what I would expect from an authorized Audi dealership. The Audi name is supposed to represent a premium brand. Unfortunately, nothing about the way this situation was handled felt premium, professional, or accountable. I should not have to repeatedly call and chase a dealership to recover a deposit after the vehicle they were supposed to be holding for me was sold. The car is gone. The transaction is over. Return my $500.

Great dealership very happy with the staff and the - Robgold96

Great dealership very happy with the staff and the service and the dealership Will definitely recommend to everyone

Stay as far away from these guys as possible! - ZK

Stay as far away from these guys as possible! They are liars, forge documents, change papers after you sign them. Long story short, had a lease. Returned it with over mileage. Agreed with the slimiest salesman Darren (STAY AWAY) that they would roll all the excess miles into the new lease. Walk away “free and clear” he kept saying. Six months later I get a bill for just under 7K for excess miles and wear and tear damage that he said was all rolled into new lease. Now they said we only agreed to cover partial miles not all of it. That was NEVER the deal. The new payment is about $500 a month over what the car cost because everything is rolled, they won’t do anything. They throw you to Audi financial and say deal with them. Of course now I’ve had to hire an attorney and go after them that way. The GM Leo, and salescum Darren are horrible! So many other places to get an Audi from. Do yourself a favor and go there!

I called just to ask about the new Q9. - dyounn

I called just to ask about the new Q9. Salesperson tells me to call back December and hangs up on me....

Genuinely atrocious experience with the service - Brad

Genuinely atrocious experience with the service department here. I’d been taking my VW Golf to Maguire for service for about 2.5 years, appointment lead times are long (3-4 weeks), parts waiting times are long (3-12 weeks), and most appointments end in “can’t replicate” or they introduce a new issue. Recently I fought with them for 5 months to get a headlight replaced and after they did, it was grossly misaligned. When returning, they refused to fix it. When going to another dealership over an hour away, I was informed that the headlight was improperly installed to the point they were unwilling to work on the vehicle. Absolute nightmare. Do not buy or service a car at Maguire Import Cars, or any Maguire dealership.

Lease agreement - Audi customer

I turned in an 2015 Audi leased vehicle for a new lease and was told I wouldn't have to pay for the last 3 month left on the 2015 vehicle. Recently I received a bill for the 3 months and was told Atlantic Audi communicated with them any such agreement. Has anyone had this problem?

I'm on the do not call list, yet I received a sales call - NoIntroNeeded

I'm on the do not call list, yet I received a sales call from them today. I had sent an inquiry in asking for ONLY an email response or not to contact me at all. I wouldn't suggest doing business with a company that chose not to read and adhere to your wishes with your information.

I've bought a few cars from this store and their Lexus - tom/amandac1988

I've bought a few cars from this store and their Lexus store up the way. They are extremely easy to work with. As someone who is well versed working in the car business i can confirm Each time they exceeded my expectations. Nestor reminds me of myself , calm listens extremely well and works to solve a problem. This is paramount of any salesman as selling a car is literally by definition the same as solving a problem. The general sales manager George was super kind , extended courtesy and eloquent in conversation. The finance department was swift , informative and kind. Checks all the boxes! Thank you Audi of Smithtown!

bought my Audi last October -- just had my first - bchgls

bought my Audi last October -- just had my first inspection/oil change. Supposed to get a free car wash with EACH service visit. DIDN'T HAPPEN!!! Windows and outside of car were in exact same condition as when I brought it in. Have been used to service at Lexus where car was always returned spotless! Chose to wait for the car -- dealership can't even supply water for customers!!!!! Refrigerator was empty and service person had no interest in looking to see if water was available. Will be staying with my local mechanic for future service. Everything I heard about their service department after I bought the car is true!!

After a long battle with engine lights, EPC, side curtain - Noy W

After a long battle with engine lights, EPC, side curtain airbags, and all the sensors lighting up like New Year’s fireworks, it’s finally over! Huge thanks to Peter, the service manager, who carefully investigated why all these lights came on—like a runway at an airport—and discovered that the battery had been running in a default mode causing all these issues. Got my car back yesterday, just one day before the holidays. Fantastic service with smiles all around! 🚗

Recommended unecessary service - loveaudi

Be very careful with their service department. They were quick to recommend unecessary services in addition to the initial problem. In the end they were unable to correct the initial problem and simply said that the engine needed to be replaced. Shows me that they are more concerned about generating revenue that helping the customer. Find yourself an good independent garage!

Purchased an Audi Q4 e-tron here and was disappointed - marbles.tropic-0m

Purchased an Audi Q4 e-tron here and was disappointed with the delivery. The car wasn’t charged, the tire pressure monitor flagged an issue (later found to be a nail), and an open recall was left unaddressed. My car ended up in service for days—these are things that should have been handled before delivery.

I broke down six hours away from home pulled into storms - Tnelsonflooring

I broke down six hours away from home pulled into storms seven am Manny Sslierno opened his door even though they were closed. Told they were booked for the day but said he would see what he could. A little while later came out told me they would look at it I was overjoyed I was totally stuck he figured out a way to get me in. His technician diagnosed the the problem immediately made needed repair very quickly and had me on my way. I can’t over emphasize how much I appreciate what Manny and his guys for me. Sincerely Paul Nelson