Audi of Huntington

This has been an incredibly stressful and unacceptable sales transaction for a $19,000 vehicle that I paid for in full, upfront. It has now been three weeks since the purchase. The vehicle still is not sales transaction for a $19,000 vehicle that I paid for in full, upfront. It has now been three weeks since the purchase. The vehicle still is not registered with NYS, I still do not have the title, and the vehicle I donated is, according to NYS records, still registered to me. The problems with the vehicle itself started almost immediately. The TPMS warning came on approximately 20 minutes after I drove off the lot. I called within the next hour and specifically asked for the TPMS issue to be serviced. Instead, I was assured that the “tires were fine,” spoken to as though I simply did not understand tire pressure, and told to “drive another 50 miles.” I drove approximately 300 additional miles with the warning remaining on the dashboard before this dealership finally agreed to address the problem. Because the warning remained illuminated, I had no reliable indication from the vehicle whether I was dealing with a sensor problem or an actual tire-pressure problem. I was left repeatedly checking the tires myself after longer trips. Getting meaningful assistance required escalating the matter to a manager. Only then did the response suddenly change from essentially “call us if you need more help” to “bring the vehicle in so we can help.” I did. The dealership arranged a rental vehicle for me that was itself damaged. My car has now been at the dealership for more than 36 hours, and as of this review I have not been given a diagnosis or told that the vehicle has even been serviced. Meanwhile, the basic administrative obligations associated with a $19,000 vehicle sale remain unresolved nearly a month later: no completed NYS registration, no title in my possession, and my prior vehicle apparently remains registered to me. This is an Audi dealership, not an informal used-car transaction. I paid the entire purchase price upfront and reasonably expected competent vehicle preparation, responsive service, and timely handling of the paperwork required to complete the sale. Instead, an issue reported within an hour of purchase was brushed aside, resolving it required management escalation, the replacement transportation provided to me was damaged, and weeks later I am still chasing both the vehicle issue and fundamental registration/title paperwork. I have given the dealership multiple opportunities to resolve these matters directly. At this point, if the title and registration issues are not promptly completed, my next step will be documenting the transaction and submitting it to the appropriate New York State authorities. For a transaction of this size, customers should not have to repeatedly escalate basic issues just to get action. Accountability and competent follow-through should be the baseline. More

Jeanine Guerin is an awesome service associate. She is professional, courteous and most helpful as an obvious Audi lover and employee. She really is the first person who made me feel comfortable She is professional, courteous and most helpful as an obvious Audi lover and employee. She really is the first person who made me feel comfortable about owning an Audi!! I think she is a great reflection of service & excellence. Something you want to encounter yet seldom do With appreciation, Sandy Lafazan More

I had an excellent experience bringing my car in for service. The process was incredibly smooth, and Stavros provided outstanding assistance. The service department quick, allowing me to pick up my car service. The process was incredibly smooth, and Stavros provided outstanding assistance. The service department quick, allowing me to pick up my car within a day. Highly recommend this dealership! More

I could not be more satisfied with the attentive service that I received from the service tech Stavros that I received from the service tech Stavros More

Excellent communication, easy scheduling and a pleasure to deal with . First time servicing here and couldn’t be more pleased to deal with . First time servicing here and couldn’t be more pleased More

I bought a 2017 Q3 which was a dealer demo with 7800 miles in 10/2017. I found out today as I am searching for a new vehicle that there was an accident on the carfax prior to me purchasing this vehicle miles in 10/2017. I found out today as I am searching for a new vehicle that there was an accident on the carfax prior to me purchasing this vehicle that was undisclosed. Beware of this dealership. They withheld information and lied. More