35 New Mexico Ford Service Centers

Brook and Jacob in the service department are amazing. - constructionzone.dv

Brook and Jacob in the service department are amazing. They worked everyday on my truck and kept me informed on the progress. Thanks!

I have never had my car serviced by anyone except - jonesjudith44

I have never had my car serviced by anyone except Permian. I am happy with the timing of my service and the expedient time in getting the service performed.

Excellent service by a knowledgeable, professional and - Blimp60

Excellent service by a knowledgeable, professional and friendly staff. I was in for an oil change and tire rotation which was accomplished in a timely manner.

I have been very happy with all work done so far by the - Ponyprez

I have been very happy with all work done so far by the dealership on the multiple different Fords I own or have owned. Mostly it has been regular service and recall repairs, the prices have been good especially when coupons are available. I would have given all 5 stars had it not been for the additional dealer markup that I was told would not be added when I placed the order for my 2023 Maverick. I may have not been so unhappy about it if it were only a small amount but it was substantial and unexpected.

James took good care of my car. - markthain5230

James took good care of my car. It had a bad injector and it was in and out of the shop in just a day

Took my F150 in for a major recall. Robbie, Raul, and... - RLG

Took my F150 in for a major recall. Robbie, Raul, and Steve were awesome. I told them upfront I was going to review the work as last recall was a total disaster, they said Tommy is very particular about his work and not to worry. They were right, all was correct and looked great.

The day after buying my car, the windshield wiper water - Syd

The day after buying my car, the windshield wiper water was not working. I was told that was my problem. Very dissatisfied with this dealership. Very nice people until you sign the dotted line. Btw, I paid cash..

Called for an appointment, told service department what - aspenkk

Called for an appointment, told service department what needed checking and the recall number, etc. Had two other issues that needed to be looked at. Told them if I had to leave it I would need a rental car, which I booked for two days, which is when they told me I could pick it up. Two days after dropping off, went back to dealership. They had not even looked at it nor had they handled the recall on the vehicle. Beyond mad and out two days of rental, I asked why hadn't they at least called me and let me know what was going on and allowed me to make the decision about keeping the rental until completed. The reply was, "We are not sure with more time that we could have gotten to it anyway." Why did they allow me to make an appointment and rent a car, etc.? Worst customer service, worst dealership experience. worst overall experience with any dealership or mechanic.

They don’t pull the skid plates when doing oil changes - Mike

They don’t pull the skid plates when doing oil changes and make a mess. They charge a 10% shop supply on oil changes and lie to your face and say for make them charge it. They do a poor job inspecting tires, all four of my tires had a different PSI in them.

Ok, so I called to get the recall completed on my Bronco - rwnorris575

Ok, so I called to get the recall completed on my Bronco Sport, and only had 2K left on 36K warranty. Spoke with Doug and he put me on waiting list for a loaner car. I live 3 hours away. Two weeks later he called and told me to come and get my loaner and they would take care of my car. A brand new, 200 miles on it, Ford Ranger 4X4 and told me to keep it as needed. Dough handed me off to Roger and the two of them were just GREAT. They made me feel like family and the service was completed within a week so no complaints here at all. I wish I had found these guys earlier. The CASA Group has been known in New Mexico and West Texas since Wally Lowenfeld came to town. This is not an exception for their dealerships. I highly recommend CASE for Sales and Service. Rodger Norris, New Mexico

Always quality service - STEPHEN BROWN

I took my son's car in for services. It had been sitting idle for over two years while he was going to school in Rome, Italy. They put on four new tires and changed the fluids for me as requested. Them Johnathan Sanchez told me he was going to give me free tire repair for the life of the tires and free tire rotations. Oh and then, they washed the car as well. Needless to say I will keep taking my cars to Corley Ford for all my services needs.

Emily was top-notch. - susanpool22

Emily was top-notch. Best trading experience that I have had. Will be a returning customer and I will recommend her to all my friends. Gold Star to Hamilton and all the staff.

So appreciate the help and courtesy we received - norcalgma

My husband and I were about 33 miles outside of Deming when our check engine light came on. We were trying to get back to Northern CA but didn't know if it was safe to drive our Ford Fiesta or not. We called the service department, and Jorge was so polite and helpful. He told us to come on in and they checked it out. Was not critical (light caused by catalytic converter), so we were back on the road in less than 30 minutes. What a relief! We'll take our car in to our dealership when we get back in town.

Upon pickup they tried to convince me an airbag and - MT

Upon pickup they tried to convince me an airbag and possible punctured fuel tank Factory recalls were "Courtesy Recalls." I asked for explanation which advisor told me they were only checked it I had experienced a problem with them. I said "I still don't understand. She told me that if I experienced a problem with either, they would look at them and only repair them once free and next time I would be responsible for full payment. Those two recalls were not corrected. Two other service advisors sat idly by not bothering to help the struggling advisor, nor, most importantly a customer. Mind numbingly inadequate unsafe training. I can't believe the liability and ignorance this dealership accepts from its employees.

OK! Well I was very pleased with Phil Long Raton until... - Gordon

OK! Well I was very pleased with Phil Long Raton until my 2018 Truck was out of Factory warranty. I purchased extended warranty directly from FORD protect for 60 months 60,000miles. Yet I still get emails every couple of weeks from Shawn Flynn, Chief Operating Officer, Phil Long Ford of Raton 1-844-578-1449 begging me to contact Phill Long Ford of Raton to buy extended warranty from them. I'v even sent a copy of my new warranty from Ford protect but Iguess Phil Long Ford of Raton don't give a rats xxx!! I shall never buy, service or obtain parts for my truck from Phil Long Ford ever again