Rich Ford Edgewood

It took 2 hours after my appointment time to get my truck in for the works , oil change, they were very busy and I understand delays. In the future I will ask what days are slower, this was on a Friday.I wil in for the works , oil change, they were very busy and I understand delays. In the future I will ask what days are slower, this was on a Friday.I will schedule my next servicing on a slow day. The waiting room was VERY comfortable and love the coffee machine!! Steven Lillie was most professional and found my serving contract on line which helped on my expense. I will ask for Steven next scheduled visit. He is a Ford valued employee as far as I am concerned. Thank You John Collin’s for completing the work on my F150! More

Excellent service on parts, service, and customer care. Morgan was extremely helpful and spot on! Morgan was extremely helpful and spot on! More

Rich Ford in Edgewood has an exceptional service department,, in particular, Maria whose customer service attitude is unparalled. I hope the dealership appreciates her genuine interest in and care department,, in particular, Maria whose customer service attitude is unparalled. I hope the dealership appreciates her genuine interest in and care for their service customers. More

Morgen is always wonderful in taking care of my care. I appreciate the John and the service department. Thank you. They also did a great job on my Jeep last week. I appreciate the John and the service department. Thank you. They also did a great job on my Jeep last week. More

I wrote a review earlier and even though it was bad for Abq location I gave kudos for Edgewood. Boy was I wrong! Do not trust them. They added things to my contract that I said I didn't want, things I didn Abq location I gave kudos for Edgewood. Boy was I wrong! Do not trust them. They added things to my contract that I said I didn't want, things I didn't know about but the worst part is they never gave them to me, even after numerous calls. I ended up with almost $4,000 of refunds! They buried some things like "etching". Had to research what was. Claim it will lower your insurance rates. (Vin# on windows) Turns out 98% of insurance companies will NOT give you a discount. Plus they never did it. And you can buy an etching kit on Amazon for under $20 compared to over $200 from them. DO NOT TRUST THEM! More