1,531 New Jersey Used Car Dealer/1000 Service Centers

Terrible service manager - CarlyRose

Friday September 21st I brought my 2011 Kia Sorento into RK Kia of Vineland in for service. It was due for an oil change and my back door handle on the drivers side had broken off a few days earlier. After it had broken off I checked all my other handles to make sure they were secure and they were all fine except the one I broke off. When I arrived at Kia I was told there was a recall on my specific model of car, and they had to see if it could be covered. When looking at my car Chris Kennedy the service manager of RK Kia ripped off the handle on my back door on the passenger side! They came to us in the waiting room and told us it would be almost 700$ to fix the two door handles. Even though my door handle had a recall on it they said a different piece was broken so it wouldn’t be covered. When I asked Chris why he even opened my back door on the passenger side he said “well who ever took down your information took it down wrong and it says doors, not just the one” and said he would take off 100$ because he was the one who broke it but they still wanted to charge me almost 400$ in labor, so pretty much trying to get me to pay for something they broke. I completely understand that my handles weren’t covered by the recall and I’m responsible for breaking the one handle but I am NOT responsible for Chris ripping off my other handle. I told him that I thought it was unfair and started to literally cry in his presence. Pleading with him that I have a one year old child with a car seat in the back and now I have no way of opening up either of my back doors to get him!? Chris was incredibly rude, raising his voice at me, interrupting me as I was trying to speak and taking no responsibility for his actions. He never once apologized, never once showed any sympathy for a worried mother. He just said “it’s not my fault it would have broken off eventually”. All my handles were secure before bringing in my vehicle, he must have yanked it off thinking it was the broken one and is now refusing to take responsibility, even though he’s the one that said they took down my information wrong and he didn’t know which one was broken. (Even though only one of the four doors had a missing handle. Not very hard to see which one was broken so clearly he’s just incompetent) I am disgusted with the whole situation and can’t believe RK Kia won’t take responsibility for their actions. I will never return to RK Kia of Vineland ever again and I suggest you shouldn’t either because when checking your oil they might break your dashboard and say they aren’t responsible for fixing it.

I had my Subaru Outback 2021 serviced this past - ARACELIS AGOSTO

I had my Subaru Outback 2021 serviced this past Saturday(4/1/23). It's always a positive experience!!! The RK staff takes pride in what they do. It definitely shows. Their hard work and professionalism is outstanding. A shout out to Nick DiDonato(Service Advisor) for being attentive, a great communicator and a professional. He always has everything running smoothly and in an organized capacity. Also, I would like to recognize Javier Valentin for working on my car. Thank you so much for your hard work and dedication. I appreciate RK for taking care of my car in a timely manner.

I'm feeling ripped-off by the parts department. - msh997v

I'm feeling ripped-off by the parts department. A Low Battery Voltage light came on so I looked for a replacement battery for my 2019 Highlander. The NTHSA.gov site said I needed a Battery - Part Number 28800-31550. Their parts site listed this battery for $361. I called and they said there was one left. When I arrived, they said that that part was discontinued. The replacement battery - 00544-24FEF-TS 168 was available so I said Ok, and they charged me $361.97. Back home I went online to verify the Start/Stop feature on the battery and the price for the substitute battery was $261.51, $100 cheaper. The guy at the counter said they gave me "the counter price not the online price". No sympathy, not a "Heads up" when he was substituting the battery, just an old fashioned screw job by another car dealer. Most retailers would call a manager over and adjust the price. Not them. I left feeling ripped-off and vowing never to go there again.

I am very happy with my car. - Mcmuf2003

I am very happy with my car. Everybody loves the color. My experience with Yaik Tung was a great salesman. Very polite and very nice to us. He is a excellent employee for your company . We will recomend this dealer to anybody.

Great Service! - Allie McColligan

The service I got done on my car at Subaru 46 was fast, and done well. My service adviser Maggie told me all the work that need to be done on my car before the work was done. I was a little confused with all that needed to be done so she introduced me to the manager, Ken Goss. He was able to explain in detail what needed to be done and why. I was very very pleased with the service and time that the staff at Subaru 46 took with me during their busy day. I would come back and recommend this company to friends.

Kevin was amazing! - Dani1

Last week we purchased a 2017 GMC Acadia and we love it! Car shopping can be so stressful but Kevin, our salesmen, was amazing! He was never a "typical car salesmen". He was helpful and non-pushy! He helped us find the perfect SUV for us and we would recommend Royal Buick GMC to anyone who is looking! (And ask for Kevin) THANK YOU! Danielle & Matt.