Disappointing Experience with Delayed Registration and - lifeintufts
Disappointing Experience with Delayed Registration and Number Plates
I purchased a vehicle from Open Road Cadillac Morristown on May 18, 2024, and unfortunately, my experience with their registration and documentation process has been nothing short of frustrating and disappointing.It has been over two months since my purchase, and I am still waiting for my number plates to be issued. Despite numerous reminders and follow-ups with the agency, the issuance of the number plates has been delayed indefinitely, leaving me unable to fully enjoy and operate my vehicle legally.
Furthermore, the temporary registration renewal process at is plagued with inefficiencies and delays. Each time I have had to renew the temporary registration, I have to remind them well in advance. Despite reminding them a week before the expiry date, the renewal is not processed in a timely manner. The lack of communication and responsiveness from the customer service team is appalling. Most of my calls go unanswered, and I am left in the dark about the status of my registration, causing unnecessary stress and inconvenience.Overall, my experience with Open Road Cadillac has been marred by delays, poor communication, and a lack of urgency in addressing customer concerns. I urge potential customers to be cautious when dealing with this agency, as their after-sales service leaves much to be desired.I hope that takes immediate action to rectify these issues and improve their processes to provide better service to their customers in the future. Al Amado was the cherry on the cake !!
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