76 Missouri Buick Service Centers

I went down to Missouri to visit family. - Mary Caves-Golay

I went down to Missouri to visit family. On Saturday my Terrain started acting up and the check engine light came on. First thing Monday morning, three days before Thanksgiving, I took my car in. They were inundated with out-of-town hunters and their normal flow of customers, so Monday wasn’t looking good. I told Kenzie I had to get back home to my kids and work ASAP. Monday evening, Kenzie called with a diagnosis, $1400 intercooler, and sadly my warranty wasn’t going to cover it. The part was ordered and should arrive Tuesday morning. Tuesday comes, but the part does not. Kenzie arranged a courtesy driver to go over an hour away to pick one up. At 3pm I was dropped off at KMC, by 4:45 my car was back on the road. When I went to pay, Kenzie informed me that she made some calls and the part WAS covered. My bill went down to less than $300 for a hose. To say I was overjoyed is an understatement. Kenzie, and the staff in the service department went above and beyond to get me back home, then checked to make sure I made it there first thing in the morning! Service like this is no longer seen, these guys and girls are the gold standard!

They are the best in town by far. - Donkblakejr

They are the best in town by far. Couldn’t ask for better service. Thank you.

Service was finished faster than expected. - NORM34RUTH59

Service was finished faster than expected...oil change, tire rotation, software update. Made us happy.

Attentive, Knowledgeable and above all courtious! - Mamasonthehill

Attentive, Knowledgeable and above all courtious! I cant thank Dave and the Ryan in the service Dept. -- For all their help with my husbands truck- Helped and showed me how to use multiple buttons etc after they serviced his truck. They always go the extra mile I've noticed not only for us but everyone that walks through those service doors. Thank you again Dave and Ryan you two are what keep us coming back buying more!

My truck was damaged during shipment from the factory. - Kevin

My truck was damaged during shipment from the factory. Brandon Woodbury, Assistant Body Shop Manager, provided outstanding customer service in addressing and expeditiously fixing the damaged hood. I will defiantly contact Brandon if I need body shop work in the future.

I had my wife's car worked on here. - paintmaster74

I had my wife's car worked on here. It had a few recalls and a engine light on. They gave me a sweet new truck as a loaner. Service was fast and my technician shreyvonne Finney was super professional and explained everything he done. What a class act.

I contacted Mark about needing to get my car serviced and - smahaney

I contacted Mark about needing to get my car serviced and he sent Jered out to pick it up and returned it to me once it was done. GREAT customer service from all.

Thank you Riley. - Aunt Chris

Thank you Riley. It was great working with you. You did a great job. I really appreciate everything.

Auto Body Experience - 2014TC

I was very pleased with the auto body experience I had recently. I called American Family Insurance on Friday about 10 am after hitting a deer about 9:00 the previous evening. They contacted Pettijohn, who called me within 30 minutes to arrange towing my van to their service area. By 2:30 that afternoon, I received a call from Kayla with an estimate of the damage and asked if I wanted them to fix it. I said yes and she said that she could now order parts. She told me it would take about 9 days to complete repairs. I told her that I would need a loaner car because my husband had a doctor appointment in the city on Tuesday. She said that she would have a car ready by Monday and she did. We had a flat tire while driving and had it repaired. I called on the 8th day and Kayla said it was ready to pick up. We went to get our car and looked it over. It looked great! We went in and paid the bill and gave Kayla the bill for fixing the tire and she took it off of our total bill. We were very pleased with the fast service and friendly actions of Kayla and the service personnel.

Staff was friendly and helpful. - jenninc1

Staff was friendly and helpful. Online scheduling was an easy process and the work was beyond satisfactory.

We recently moved to this area so this was our first time - Patricia

We recently moved to this area so this was our first time having our car serviced at this dealership. They got us in quickly and everyone was very friendly and helpful, especially Sonya in the Service Department. We will definitely be back.

Simply High Performance, very professional, very - Cathedral

Simply High Performance, very professional, very knowledgeable, Excellent communication, very timely on all fronts! Clearly one the best!!!

Extremely professional staff and quick service for oil - rudybussard

Extremely professional staff and quick service for oil change, top off fluids and air up tires.

Excellent service. - Anita.Crowell

Excellent service. Courteous and friendly staff they always take great xxxx care of my car. .

Dave, Kaitlin, and Tim are fantastic! - Anthony.mauer

Dave, Kaitlin, and Tim are fantastic! I got an OnStar warning last night about my battery. I walked in this morning, without an appointment, and Dave replaced my battery -- all fixed and done within 12 hours of my warning notification!! Can't beat that kind of service!!!

I purchased my car 1 year ago. - Buick

I purchased my car 1 year ago. The first thing I noticed was a car that gets 27 mpg was averaging 16 when it arrived by there driver from a lot 4 hrs away. Next they have my last name incorrect even know I’ve called three times and asked for them to change it, but I’m still getting mail with the incorrect name. Third, I called and asked kindly to speak with a manager and the salesman would not patch me through. So I got off the phone,, he had the nerve to call back and still harass me so again I got off the phone. Then he texted me a number with the name jimmy I could call so I did, it was a disconnected number. Bottom line, my car has 40000. Miles on it was taking it in for the first oil change instead I’m trading it in to a different dealer and never doing business with them again. Point is all I wanted was my name correct. They have not shown in anyway to care or be loyal to existing customers. Trust me everybody I know will be shown a copy of this note with all the bills o send out to 1900 good customers of mine. Cable Dalhmer Kc has wasted way to much of my time including having to write this review.

I only went to the dealership because my key broke and I - Amber81

I only went to the dealership because my key broke and I needed a new key made, I tried all the locksmiths and nobody could help me, however, even though the dealership was able to make me a key, they also charged me $91 for the key, and mind you this is a simple key, no key fob or nothing like that, and failed to let me know that I could program it myself, and was going to charge me to program it. I was going to have to pay a tow truck to tow my car to the dealership to program this key that I programmed myself after looking on the internet. And I found out that Ace Hardware would have made my key for $30 after I had already had it made. I will never go back to this dealership again! Sad sad world we live in.

They have always provided us good service and been very - Talburt

They have always provided us good service and been very responsive to our needs! Great dealership!

DO NOT BUY FROM THESE CROOKS! - faithisarose

DO NOT BUY FROM THESE CROOKS!! THEY LIED BY TELLING ME I COULDN'T GET IT INSPECTED BY ANOTHER SHOP AND THEN SOLD ME (A RECENT DOMESTIC ABUSE SURVIROR) A LEMON AND AFTER $2300 IN REPAIRS, IT’S STILL BROKEN DOWN NEEDING A REPLACEMENT ENGINE!! THE TIMING SET WAS ALSO MESSED WITH BY A NON-MECHANIC AND CHEAP PARTS!!!!! NOT TO MENTION A HUGE CLASS ACTION LAWSUIT AGAINST GM ON THIS EXACT ENGINE!!!! HOW DARE YOU TAKE ADVANTAGE OF PEOPLE LIKE ME!!!! NOW I'M WORSE OFF STUCK WITH A $7000 GOOD FAITH AUTO LOAN, BROKEN DOWN VEHICLE I HAVEN'T BEEN ABLE TO DRIVE SINCE BUYING IT AND NO WAY TO GET BACK TO MY CHILDREN!!!!! HOW DARE YOU!!!!!!!!!!!!!

Bill Roberts always provides quality, (and nice), service - Leslie

I have sometimes run late to my car service appointments, yet the service staff is ALWAYS nice about it. I appreciate the mechanics as well, for I have never had an issue with their service. Jody is always nice to talk to, as well.

My son took his car in for repair (2nd time dor the same... - Nancy

My son took his car in for repair (2nd time dor the same issue) and the backup lights stopped working when he left. He took it back in and they said he needed an under hood fuse block for $500. We took it to another dealership and they replaced a blown fuse. The backup lights work now. Don’t use this dealership!

We brought our 2019 GMC Acadia in for service for a... - CJ

We brought our 2019 GMC Acadia in for service for a transmission that was shifting badly. They advised that there was nothing wrong with it but the service write up advises they replaced the top end of the transmission. We then brought it elsewhere to have the issue resolved on the first visit. They also later advised that they don’t believe any work had been done by Bommarito. Fast forward 3 months I decided to give Bommarito another chance after my other car (2019 GMC Terrain) was having some issues with the turbo charger. I called and set up an appointment then showed up to that appointment. The service advisor told me they couldn’t find me so they handed me over to the guy that knew about my appointment (Grant Cecil). Right off the bat this guy wanted to argue by telling me I showed up for the wrong appointment which I had an appointment for. Then he turned around and told me that if it’s the turbocharger that I will be paying for the service out of pocket (even though we have remaining power train warranty and extended bumper to bumper). I told the guy that I shouldn’t owe anything out of pocket and he just kept digging and arguing. Then I just said it is what it is and asked for the loaner car they promised. Another service advisor said no rental was available but they could get me a ride to the airport. Grant came back and said no way they are taking me to the airport because it exceeds the 10 mile service area. At this point in time I knew that we weren’t going anywhere fast so I decided to leave and call another GMC dealer who made sure that I would get my SUV in for service and guaranteed that I would pay no out of pocket. They even took a car out of inventory to make sure I had transportation while they repair my car. A short while later I called the service manager Pat Robertson and made him aware of what’s going on. Pat then did a little research and first told me that Grant was wrong and the Turbocharger is covered as a part of the factory warranty but did not apologize for his guy going rogue and arguing with me and did not even address them wasting my time at 8am on a Monday showing up for a a scheduled appointment that they accidentally entered on the wrong date. I told him that this is the second time I’ve had an issue with Grant and I need something to make sure it doesn’t happen again or it will be the last time I do business with any of Frank Bommarito’s companies and he responded by saying “I’m sorry to hear that.” And we ended our conversation. Again, Suntrup Buick GMC quickly answered my call and took care of me without a question of a doubt. Save your time and money and stay far away from Bommarito.