My daughter took in her 17 Ford Fusion for repairs under - FordLincGurl
My daughter took in her 17 Ford Fusion for repairs under an extended warranty because the speakers in her 17 Ford Fusion were not working. Of course, 5 minutes after she picked up her Fusion, she called and said her speakers still don't work. You'd think we'd be mad, right? Well, no, because I called Service Advisor Michael this morning. He was kind, compassionate, understanding, listened, apologized, and assured me he will handle the repairs and get with the tech. Things happen in life, but it's how people react when the things happen that tells the true story. Michael is a calm, amazing, true professional who will listen and get things handled! I wish I could tag Michael in this review, but his profile is not listed under the service staff.
Read More