Multiple issues meeting their own deadlines and extremely - hoffmannx6
Multiple issues meeting their own deadlines and extremely disappointing service by the sales team. Showed up to test drive a 2020 F150 used truck on August 3rd around 4:30pm and was told that we could not test drive it because they were installing a new stereo, but that the truck would be ready on 8/05 for pickup. Wednesday arrived and the salesperson, Kip Rodgers, told us that it wasn't ready yet, but it would be ready on 8/06. Thursday arrived and we were told by Kip the truck wouldn't be ready until 8/7, because they had driven the truck Thursday evening to a Ford location to install the radio. When we called the Ford location, they had not received the truck and did not actually receive it until 10:00am on 8/7 and they wouldn't be able to install the radio until 8/10.
On 8/10, (a full week after we have purchased this truck), my husband was driving it home for the first time (because we were not allowed to properly test drive prior) and the truck was wobbling and bouncing around on the highway so much that the glove compartment fell open and broke. We took the truck to a nearby Wheel City to see if it was an alignment or balance issue and they told us that it was very badly unbalanced and that consequently the tires had worn and were choppy, something I would expect a dealership to address before delivering a vehicle.
When we spoke to Kip, our salesperson at Bommarito about these issues, he told us that we needed to speak to the general manager of the store, Terry. Terry wasn't available that day, but Larry, the new car sales manager told us that he would take a took at it. Larry and Randy (service manager) then test drove the vehicle 8/11and told us that it was running as expected for a truck with these shocks and tires.
No mention of their failure to align the vehicle, no mention of the hail damage (which sucks, but we can live with that and didn't really bring it up) and no offer to replace or even look at the tires even though Randy the service manager did tell me that they only had 30% tread left on them.
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