Took my F150 in on 10/4/22 because it was running rough - JGHilde
Took my F150 in on 10/4/22 because it was running rough and 'Check Engine' light was on. I'll spare you the details of how many calls I made checking on progress - there were too many to count. Many times I was promised a return call by Lucinda, but was NEVER called back. Not once. I finally got the truck back on 11/21/22. You read that right -- 7 WEEKS LATER! Many excuses of not having the parts, the mechanic is out sick, the mechanic is working on something else, and on, and on, and on. 7 weeks later and a bill for $13,485!
Earlier that year (7/12/22) they had the truck for a simple oil change. I was there before they opened and was told 'about 30 minutes'. It was a full 2 1/2 hour wait for a simple oil change, first customer of the day!!
Heed the other warnings, go somewhere else. If you choose to have service done here, just remember ... I told you so.
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