My 2015 Ford F-150 has developed problems with the doors - Pags
My 2015 Ford F-150 has developed problems with the doors freezing in extreme cold conditions. In researching this I discovered this is a common problem and there have been a couple of recalls and a class action lawsuit as well as a result.
The recalls are: Customer Satisfaction Program 18N03, and 17S33. The Ford F-150 Class Action Lawsuit is Kommer v. Ford Motor Company, Case No. 1:17-cv-00296, in the U.S. District Court for the Northern District of New York.
I brought my F-150 to Woods City Ford in Cloquet, MN, next door to my place of employment, to have the recall work done on my truck.
The service guy. Kellen vehemently warned me that if they discovered the problem was not due to the recall they would charge me a $190 diagnostic fee. This put me off right away, but my symptoms were identical to what I read in the recall notices so I told them to go ahead and work on it anyway. They did, agreed that it was a real issue, I was not charged, and I was told that if it did not work to bring it back.
A few days later it got down to below zero and the door froze up again, so I brought it back, as advised no less. Again, Kellen vehemently told me, I mean he was strongly stressing to me, that I would be charged $190 if they found the problem was not due to the recall. And again this made me wonder why he was so strongly emphasizing this, but it was so obvious that the problem was due to freezing weather that I told them to go ahead anyway. I left and received a phone call shortly later from Kellen advising me, again for a third time, that there could be a $190 charge for "diagnostic work" if they determined the problem was not due to the recall. I had a somewhat contentious conversation with the Kellen which made me feel that I was being setup to pay an unreasonably high diagnostic fee when the symptoms clearly indicated the doors were freezing up due to extreme cold wether as is clearly described in the recall notices. Frustrated, I told him to forget it to which he instantly agreed to... I mean he agreed so fast it made me wonder if his intent was to get me to not have the work done on purpose.
It seemed to me that they don't want to do recall work, so Kellen tried to scare me away, successfully, with an outrageous diagnostic fee. It was quite clear that he didn't care that I was burdened with a defective vehicle that had a valid recall nor show any concern that ought to have been fixed. I didn't buy my F-150 there, perhaps that was the issue, I dunno, but he certainly didn't give me any motivation to come back in the future for either service or to purchase a new vehicle for that matter.
In any event I was left feeling apprehensive about having work done there since they were so intent in trying to get me to agree to pay a diagnostic fee for an obvious recall situation that they said was only up to them to determine... something felt off with the interactions that they made me feel uneasy and suspicious, so I backed out and now I'm stuck with frozen doors to deal with even though there is a valid recall for it.
I'll be calling Ford Customer Relations and reporting this poor and questionable service encounter.
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