Anthony Pitts is the go-to guy. - Happy Customer!
Anthony Pitts is the go-to guy.
Let me begin by saying I would rather have a root canal than car shop. I dislike the entire process from overbearing sales people to negotiations ending with the hard sell for all the upgrades. When we arrived at Walser Nissan Burnsville, we had a firm idea of the car, packages and upgrades we wanted, our budget and preferred finance option.
We walked in and stood for a couple minutes while people looked at us while walking by. As we tried to figure out who to approach (we used a side door due to construction), Anthony came from the back and immediately walked up to us, introducing himself and shaking our hands. He asked if we were being helped and offered to take us to his desk.
Important things I noticed: 1) : Anthony made eye contact with me, shook my hand and didn’t divert communication directly to my husband. Being equal parts of this process it was refreshing to be treated as such. 2) Anthony’s desk is a tall top, I explained that I had just had knee surgery and he immediately moved us to an empty low-top desk. 3) He was authentic in his approach, his communication and his demeanor.
Anthony had a trainee (Dante) with him and while we walked Anthony through what we wanted, he was also walking Dante through the process. He was patient and thorough walking both Dante and us, through the process. Anthony is very knowledgeable, personable and genuine. While we waited at various points in the car shopping process (paperwork, financing checks etc) the conversations were fluid and easy-going, touching on several topics from his military career to our pets to places we’ve traveled. It felt like we were chatting with a friend, not a guy trying to sell a brand new car. Anthony was attentive to both my comfort and the car buying process and I actually had a really good time!
Lessons learned:
1. f you want to buy a car, go to Walser Nissan Burnsville.
2. Ask for Anthony
3. If Anthony is unavailable, ask for Dante (no longer in training)
4. Car buying is less painful than a root canal (and can even be fun) if you find the right sales person.
5. We plan on only buying cars from Anthony (or Dante).
Read More