After purchase was finalized, customer service and - theber51
After purchase was finalized, customer service and overall communications sharply dropped.
Purchased a vehicle from out of state back in August. Still dealing with two separate issues that continue to linger because every time I call for a specific person, they are in a meeting and I struggle to get a call back.
Upon receiving the truck in person, I immediately noticed extensive yellow striping paint splatter in both driver side wheel wells, under the running board and bumper, and all over the under carriage. Was immediately evident this did not happen during travel, since there was no paint on the hauler's trailer. While they did agree it must have been there before pick up and they would cover cost to repair from a shop of my choosing, it has been a month now of silence since the estimate was sent to them for review.
Also, I paid an estimated amount of my state sales tax for them to handle registering the vehicle (was their idea in order to facilitate pickup as the financing bank needed it to be titled or something before it could leave the lot, even though I had already paid the dealership my down payment and "the truck was mine", but that's another story). I received the registration and plate in the mail a week ago (vehicle purchased 8/11), and noticed there was fee and interest added since it was not registered within 40 days (obviously on the dealership). I called to relay and work out the reimbursement of difference in tax paid, was assured they would look it over, and now I'm dealing with crickets again.
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