15 Massachusetts Cadillac Dealers

Service was quick and easy! - Bjuliano

Service was quick and easy! Did a wonderful job too! I will definitely be going back in the future if needed!

I had an urgent matter with my 2020 XT4, where I put a - Michelle from Boston

I had an urgent matter with my 2020 XT4, where I put a new battery in my car remote and then the car would not start. Could not even get in it. After finally being able to get into my car and no help whatsoever from OnStar, I decided to call the dealership. I plead with the person on the phone to find someone to help me, it was after 5:00, I am sure people were ready to head home and I was in a panic. The guy I was telling my issue to goes and gets Matt (don’t know his last name) but he is the shop foreman. He got on the phone and said don't worry, I know exactly what you need to do. In literally 5 minutes he walked me through and fixed my issue. I was so happy that I think I told him I was sending him a dozen roses and told my friends if he was single I would marry him lol. He is what every dealership and business needs. He obviously knows Cadillac vehicles and to jump in to help me resolve my issue, he was a superstar. If it was not for him, I would have had to deal with another annoying call with OnStar and waiting for a service to show up and they probably would not be able to troubleshoot my issue. I was also parked in a lot in the North End, which would have been very costly if I had to leave my vehicle there overnight. Whatever you pay him, you need to pay him more!!!

Excellent work from start to finish Virgil Tabicas kept - Fryem52

Excellent work from start to finish Virgil Tabicas kept me informed on progress.very professional.

Agreed to a price over the phone and by the time a drove - lamarcad23

Agreed to a price over the phone and by the time a drove over an hour to the dealer the price had changed there mind. Also tried to sell me a cheaper truck without a sunroof with also 500 miles on it without me knowing With them trying to sell me the wrong truck the right one was not cleaned or prepped for delivery. Had to take the truck because it was late at night and not wanting to make another 2 plus hour round trip to find a decent size paint chip on the door. Had to spend $1000 at another shop to get it fixed. Terrible experience here will not be buying another truck from them. Very inexperienced sales man. Do not recommend coming here

Had an appointment at 10 A. - exdope

Had an appointment at 10 A.M.. My salesman was Al,and he was great !! When it came down to the valuation of my trade in ,not great. I was a bit put out about the valuation because the person ?? who did the value on my car,didn't even go out to look at it.How is it possible to valuate a car for trade without inspecting it ?? Does that mean that every car,same yr. and same make and model all have the same valuation ??? I don't think so. Very disappointed as I did want to buy a car today !!

I recently had a great experience buying a GMC box truck... - landrymechanical

I recently had a great experience buying a GMC box truck here. From the initial phone call I had with the sales person, Ralph, I knew I was at the right place. I got a great financing deal with warranty, they fully prepped the truck including inspecting the vehicle, then delivered it to my shop the next day. I’ve been buying Fords for the last 10 years, but unfortunately the dealership I’ve been using has gone downhill. I got5 new 2021 ford vans this year, two of which had defective parts, I had to wait 3 months for a e brake cable that was defective. I will 100% be shopping with Baker the next time I have a need

They stood behind the truck I purchased and I was able to - dsmincu

They stood behind the truck I purchased and I was able to return it for the purchase price and use that cash to buy something else. I'm happy with the resolution.

Don Sudbay is the best Chevy service I have ever - Tayles77

Don Sudbay is the best Chevy service I have ever received, Simply the best. Heads above Herb Chambers who I dealt with for years, I found out the Service manager doesn’t even know what he is talking about. My son told me about Sudbay and they fixed my problem in 2 seconds, Chambers had no idea how to fix it, awful.

The big building might fool a few people, but once you - KevinP123

The big building might fool a few people, but once you meet the salesmen you'll know what kind of backwards place you've ended up. Get your GMCs and get them serviced anywhere else. You'll regret going to Diamond for the hole life of your car.

Excellent service . - Bachandlandscaping

Excellent service . Very helpful and informative. I would definitely buy there again in the future.

THANKS TO EVERYONE THAT WAS INVOLVED IN OUR FIRST - KPYPEC388

THANKS TO EVERYONE THAT WAS INVOLVED IN OUR FIRST PURCHASE OF OUR NEW CADILLAC 2023, YOU HAVE A GREAT TEAM , PATRICK IN SALES, JERRY IN FINANCE AND BRETT MAKE SURE EVERYTHING WAS DONE , BEFORE WE PICK UP VEHICLE, THEY MADE US FEEL LIKE FAMILY . ME AND MY HUSBAND WILL BE BACK THANKS SO MUCH !!!! KATHY PYPEC AND JAMES PRAGANA JR

Great Service, unexpected surprise - foodie42

I was really surprised at the excellent attention that was demonstrated by Rob Wayburn & Andrew. I wanted a preowned car within a certain price range. My first experience was with Robert several months prior, unfortunately I was unable to find anything at the dealership. Robert took my information and promised to notify me if anything comes in. At this point I was use to this being the last time I'll ever hear from a sales person. Pre-owned cars are a hit or miss issue as it is. To my great surprise, Robert called several months later with a potential car that will meet what I was looking for. SEVERAL MONTHS ! Rob, was attentive and kind, I actually ended up purchasing not the car Rob called about ( it did meet my needs ), but, a slightly more expensive car. I couldn't be more please with my experience as well as the car. I was treated very fairly & respectively. I has some minor issues that I wanted repaired or replaced. I went to Rob, he walked me to the service department & introduced me to Rich in the service department to make sure I knew who to go to. Rich was also friendly & very patient as I tried to explain my issues. Not a problem well take care of it. Even though this is not a GM product, I will continue to have my car serviced at this dealership. I just can't tell you how great my experience has been with Cape GM, Rob should be commended for his outstanding customer service skills, thus , making this dealership stand out more than others I have experience.

Thank You Bill DeLuca Cadillac for a great - don

Thank You Bill DeLuca Cadillac for a great experience Your sales person Marc Ganek is a terrific sale representative and a key asset to your company

Inaccurate diagnostic suggesting $700.00 in unrelated... - Pennyspontiac

Inaccurate diagnostic suggesting $700.00 in unrelated repairs to problem. Car taken to a dealership in Schenectady, NY and was properly diagnosed and covered under warranty.