7 Maine Subaru Dealers

I didn’t buy my 2025 WRX from Patriot Subaru (the Galaxy - Chris B

I didn’t buy my 2025 WRX from Patriot Subaru (the Galaxy Purple I wanted was only available out of state), and I’ve regretted that ever since. When I brought the car in with a noise the selling dealer had brushed off as “normal" and I was unwilling to accept that. It took a little bit to get into Patriot in Saco... But, when I did, Stefanie was the one who met me at the door. She listened, heard the noise for herself, and went to work, calling people, texting me updates, and getting Subaru of America involved. She advocated for me as if I’d bought the car from her, and she got it fixed. I had come in frustrated with the car and the whole experience, and she turned that around simply because she clearly cared. That wasn’t a one-time thing. Every service visit and every interaction with Stefanie has been the same. Recently I reached out about winter tires on her day off, told her there was no rush, and she followed up anyway with an email full of ideas to help with the cost. No promises, just genuine effort to find solutions. The whole service team at Patriot has been great to work with, but Stefanie sets a bar that’s hard to match. In a time when good customer service is hard to find, she’s the reason I’ll keep bringing my car, and my business, to Patriot. If you’re looking for a dealership you can trust, ask for Stefanie as your service advisor if you can... Thank me later because I guarantee you're going to be happy with your experience.

Mathew Foulke went above and beyond to service my 2016 - Mary

Mathew Foulke went above and beyond to service my 2016 Forester after a faulty transmission part installation. He arranged reimbursement of my tow bill and had the repair done in a couple of days. I appreciate the customer care and complete satisfaction!

Wry friendly staff; nice atmosphere to be in. - gdcraven91

Wry friendly staff; nice atmosphere to be in. Went in to buy out a lease; ended up with a new vehicle

A horrible experience! - briandpratt10

A horrible experience! We have a 2021 Crosstrek that had a catastrophic engine failure at 62,000 miles. We had the car towed to Pape. To make a long story shorter, the car sat at their dealership for almost a month. The only assistance they provided was to say they could not diagnose the cause without a $2,000 charge and they quoted us $22,000 in repairs. I told them we would be willing to buy a new Crosstrek if we could find a way to salvage the current car and trade it in. I asked several times to be contacted by a sales manager in hopes of finding a solution. Nobody called!!! Finally, I went to the dealership where we purchased the car in NH hoping they could make a recommendation. We ended up having the car towed there. In less than 24 hours we had a plan to repair the car using used parts at less than half the cost, and it will be ready in less than a week. They showed true concern followed by action. It's also worth mentioning that Subaru corporate was no help in this process. The warranty on the engine was 60,000 miles and we were at 62,000 miles. We had all our service records, but that did not help. Not very impressive or inspiring customer service from the Subaru brand either.

We love our new electric Trailseeker by Subaru! - nurse Wheelock

We love our new electric Trailseeker by Subaru!! Austin and Cooper were amazing. Very patient and knowledgeable, friendly and professional. We are also grateful to Ryan’s patience in getting in to see him. We love that they have a designated person to help us navigate how to use an electric car! We also were grateful for their policy on allowing dogs as we had just gotten our puppy that week. We are enjoying our leased car and will continue to support Charlie’s Subaru!! Thank you all!

Forget the company, look at their employee. - Donald T

Forget the company, look at their employee. I took my car to this mechanic Brady and, frankly, it was tremendous. Really tremendous. This guy knows cars--believe me. The engine? Running like a dream. The brakes? Perfect. Some people say nobody fixes cars better, and after seeing the job he did, I think they might be right. I've seen a lot of mechanics some good, some not so good--some very bad, losers actually. But this guy? Top-notch. He looked at the problem, figured it out quickly, and got it fixed fast. No nonsense, no games. Just great work. If you want your car fixed right, by someone who really knows what he's doing, this is the mechanic to go to. Fantastic service. Beautiful. Brady should be making the big bucks. Give him a raise. Let him have direct deposit, it's a cost saver for companies - a no brainer. Do it.

outstanding service - jga

Stanley Subaru is a big part of why we are now a Subaru family. Salespeople were knowledgeable, friendly and relaxed. We were allowed to try out multiple cars with no "get it back fast" or meddling in how we test-drove. Prices were good, we kept hearing good stuff about Subes. So we bought. Skip forward a couple of years & my son's Subaru needed a pretty expensive bit of work on the transmission. We sighed and got ready to pay. Imagine how we felt when we called in to see if it was ready & the folks at Stanley said "come get it, and oh, its on the house". I said "WHAT? how come?" and they said that we had been loyal customers & they had worked with the national Subaru folks for us &, well, it is fixed. Free. Needless to say we will be back when we need our next car!