257 Maine Subaru/1000 Service Centers

service department - Tom Donahue

When it came to paying. The service guys would NOT help at all in access my extended warranty from Varney GMC. Only wanted my credit card. Once that was done paying attention to me was over. Since the warranty wasn't interested computer they just assume it was cheap and I had enough of them I did tell them that since they weren't will go help this means I won't be back. They didn't seem to care.

Great customer service - Tracus

On June 19th, 2019, my wife and I were returning home to Pennsylvania from Bar Harbor when the windsheild wipers on our Winnebago RV stopped working. Because the chassis is built by Ford, we stopped at Casco Bay Ford to see if they good help us. Although we didn't have an appointment, one of their technicians, Brian, took almost an hour to determine what was wrong. Although they were unable to make a repair they did help us find out what was wrong and we were again on our way south. Their friendliness and helpfulness was outstanding. They were polite and there was no charge for their time. We can't thank them enough!! If it were possible, we would give them six out of five stars for a rating.

Our 3rd vehicle purchased there. Great selection to... - Charles1309

Our 3rd vehicle purchased there. Great selection to choose from and the staff really makes you a part of the process. They point out each step and don’t continue to the next until all questions are answered and understood.

We just left this dealership after pulling in announced... - jenjoyeric

We just left this dealership after pulling in announced in our diesel dually pulling our big 5th wheel camper and all the dummy lights on the dashboard lit up. My husband explained we were traveling and Brandon got us right in. The service tech was excellent and had everything fixed and us back on the road in three hours. We needed a def pump. Now THAT is good service when strangers pull in and they take care of us right away. Thank you!

Terri in the service department is always such a big help... - YotaFamilyME

Terri in the service department is always such a big help and offers top notch professional and friendly service. She knows your car and you by name and always has a welcoming smile on her face. She is such a great asset to Central Maine Toyota. Everyone in service is excellent, I just know Terri from many, many Toyota's I have had serviced here. I wouldn't bring my car anywhere else.

Charged me 300 for rear brake pads wiper blades and - bruneaudavid623

Charged me 300 for rear brake pads wiper blades and sticker manager had an attitude before I explained anything I'm buying a new truck in December won't be at Charlie's

Brought my vehicle in for a timing belt, they got right - ian

Brought my vehicle in for a timing belt, they got right on it and got it done in no time at all. They were really great with communicating with me and let me know what they found for other issues. I will be bringing my vehicle back for more work in the future.

Poor management - Upset

Had a recall on door handles done and they messed it up! Now passenger door doesn't open. I live 4.5 hours away. Asked if I could have fixed at Dealership in Canada 5 min away. Canada 1st says no but Charlies says yes. Then it went back and forth. Finally yes and I make appt. get there an everything changed. I call Charlies and talk to all new people and they say no. what the xxxx is wrong with you people.

Colorado visitors treated very well! - Rod Schleicher

We had driven from Colorado pulling a small trailer with our 2016Subaru Outback and were on our way back home when it was time for an oil change. I had pulled off the highway in Augusta and saw the sign for Charlie's Subaru and another that said "Express." We pulled in and had the oil changed. The service person in charge pointed out a problem with wear on our rear tires. The service department not only aligned our wheels but discovered damage in one of our tires. They offered to replace our tires with identical new-car take-offs at nominal . We agreed to all that, and the cost was less than half of what I had expected. The young man seemed genuinely concerned for us. I have been in this situation before (not with the Subaru.) and have been taken to the cleaners. Charlie's service department had us on our way in 2 and a half hours, and we returned to Colorado safely.

Over-priced services. - Vetpathdoc

Over-priced services. Replaces coolant hoses (hose clamps) at $125/hr. It’s not rocket science.

I have been extremely impressed by this relatively small... - Jhlyons3

I have been extremely impressed by this relatively small dealership that has made me feel like a member of their family in a very short time. Their work has been honest, very reasonable and I am delighted to give them a glowing review. Three cheers for a place that really cares about repeat business and attention to detail.

Follow up 2018 SQ5 strange pulsing vibration. - Berto

Follow up 2018 SQ5 strange pulsing vibration. The master mechanic took the day and went through the vehicle. At the end he said all signs point to the transmission. I had the transmission replaced, the symptoms eased up for 2 days and since then have been back and never eased up. I have wound up spending over $15k on unnecessary repairs to this vehicle on Darlings repetitive incorrect diagnosis. It is clear they have no idea what's wrong with it. It is still vibrating and pulsing to this day with no hope of dealing with it. So disappointing to have such a fine vehicle as this SQ5 and have the brand's service department unable to do anything but guess as to what's wrong with it. At this point I look forward to whatever is going wrong with it to fully break and hopefully it doesn't cause me to have an accident hurting myself or others....or worse.

Salespeople were great, however the service department - Mr D

Salespeople were great, however the service department and Darlings service after the sale made for some of the most frustrating experiences I have ever had. Instead of standing behind the vehicle I bought ("Certified" and under factory warranty), every visit to Darlings resulted in the series problems with the truck not getting fixed, Darlings telling me they did work they didn't do on some issues and also refusing to make good on other issues, like selling the truck "Certified" and with a Maine State Inspection, but after purchasing I unfortunately learned there was illegal window tint on the windows and Darlings refused to take care of it, despite having sold it and stickering it that way.

Great people and great customer service they care about - JPF

Great people and great customer service they care about me and my car btw it was a recall thank you

We had car issues on October 8th around 2:30pm. - Moniquegallant

We had car issues on October 8th around 2:30pm. From New Brunswick Canada. They squeezed us in and fixed the issue. Car fixed by 4pm. Excellent customer service.

Excellent Service! Called for an appointment Tuesday... - rljspider

Excellent Service! Called for an appointment Tuesday afternoon and was able to bring my truck in Thursday! Problem diagnosed within an hour and fixed by Friday! My truck needed a new catalitic converter! Replaced within 24 hours! My truck runs like a new truck! Thanks Mike Arcaro! Regards Rich Jump

Words can not express how happy I am to be working with... - lcarey2010

Words can not express how happy I am to be working with such professionals every time I bring my car in for service. I am always greeted by my name, and am always acknowledged by not only the service department, but by members of the Management team (Lance Quinn, Jason Decker and Jason Witts), and also my salesmen,(Gary Mitchell). I know that if there is any issue I may have, they will make sure it is taken care of. I don't know why anyone would buy a vehicle anywhere else. This team is the best. Thank you for all that you do on a daily basis.