30 Louisiana Mazda Service Centers

I needed questions to be answered about driving this - carolencl9

I needed questions to be answered about driving this vehicle! Ben, who is a salesman, took the time to answer my many questions.

I experienced some difficulty with my service - chuck835

I experienced some difficulty with my service appointment on June 3rd. However, Brett Mcspadden responded to my concerns and Danielle, the service manager, contacted me and resolved the problem In a timely manner. When I arrived at the dealership, Lillian Goodson greeted me with a pleasant smile and kept me updated on the progress of my service appointment. My experience today was 5 star and I always enjoy the amenities available while having my car serviced at Paretti Mazda.

Superb - Lydia Beauvais

Wonderful, caring. Confedent about what they are doing. Makes the process of purchasing Safe and not a confusing rush. Everything Is done in a timely and considerate fashion!!!

Terrible experience - Review your invoice closely! - ccaillet

I had my daughter bring her car in for minor service (oil change & replace ONE low beam headlight) against by better judgment. They took advantage of her. We specifically told them to change only ONE bulb - the one that was out. The other bulb was still under warranty from this same dealer. The bill was double their original quote. The oil change was double AND they gave us a $20 mail-in rebate that was expired! We will never use or recommend Diamond Mazda to anyone!

I have shopped around for a starter and was impressed by... - kxbordel

I have shopped around for a starter and was impressed by the knowledge and friendly customer service I received from Trent Dauzat in parts. Excellent Customer Service!!!!!! A WOW moment.

Poor Maintenance Experience - alparrott037

I took in my 2004 Mazda3 to have the passenger side junction box reprogrammed after being replaced. My remote locks had stopped working and we believed that to be the cause. The technicians did not listen to me when I requested that's what they do, and tried to push me into having service done that the car did not need, including installing a new PJB ($500). The service adviser contacted me frequently, which I liked, but never gave any good news. It took my father calling him (I am a woman) for him to understand exactly what we were asking for. After that, they maintenance crew did the reprogram, but it did not solve the problem. They kept my car overnight and eventually called to say that something was malfunctioning and now my door ajar light would not go off. Fantastic. I decide to just go pick up the car and take it elsewhere. When I picked up the car, the locks did not work at all. The technician had disconnected a cable near the PJB to turn off the door ajar light that seemed to also disable the locks. I mentioned this to the technicians, and they hurriedly took the car back and replaced the cable. I tested it again and the locks worked, but only while the car was not running. I still cannot lock the car while it is running, which seems to be incredibly unsafe. I just gave up and paid the $50 in labor to take it elsewhere. When I mentioned the problem to the technician and asked that they fix this problem that they had created, he refused to look me in the eye and told me that "it'll probably cost at least a couple hundred dollars" for them to keep digging and solve this issue that they made. I was absolutely livid. At that point I just wanted to get my car and leave, so I went to pay. The woman at the desk was curious about the low cost of the bill and asked what they had done. I explained the situation and even she said I should take it elsewhere. It's pretty bad when even the employees agree that the service was lacking.

Good communication - Aggiemaroon

Great understanding and communication by Mike Guy! Took car in for repairs and poor communication, mainly on my part, to ensure repairs were done! After speaking with Mike Guy, made an additional appointment to have repairs completed! Thank Mike!! Will update when service is complete!

Exactly what i expected - Tyler Drude

Called tuesday to scedule my 10k mile service, was able to get an appointment the next day. I was greated quickly upon arrival, vehicle was take care of in under an hour (closer to a half hour), CSR showed me the indpection paper and explained it. Let me know my next suggested service and that i woild be contacted soon to get it scheduled.