I would highly recommend Don Jacobs Volkswagen in - cmcclanahan1985
I would highly recommend Don Jacobs Volkswagen in Lexington, Kentucky to anyone and everyone I know.
First off, this dealership was extremely busy.
However, I have never been treated with such respect and kindness by any dealer I have ever dealt with but Don Jacobs Volkswagen.
From Zach Gibson, to the man who went above and beyond to make this deal happen to Drake from finance and everyone in between. Everyone was exceptional.
I was hesitant due to past experiences from dealerships and everyone put me at ease.
Zach Gibson was our salesperson and he was absolutely awesome! There was no waiting around for him. I highly recommend this man.
He came out immediately, asked what we were looking for, wanted and needed in a vehicle. There was absolutely no sales pressure from him. He is so great at his job. He explained everything he was doing throughout the entire process.
He didn’t disappear for 1/2 an hour at a time, multiple times. He stayed with us for the entire process.
He sat in the perspective vehicle I was looking at buying for as long as he needed and explained everything, answered all of my questions, no matter how ridiculous they sounded, which is something that has never happened with me.
To the gentleman who went above and beyond to crunch numbers and make this deal happen, this gentleman truly cared, came out and spoke with us himself and was so kindhearted. I can’t thank you enough!
Drake from finance was patient, made sure he explained everything and answered any and all questions, concerns and thoughts we had. He did not rush through the finance process.
They treated me with respect, kindness and compassion.
Everyone was so friendly, patient and helpful in anyway they could be.
To everyone who had a hand in making this happen and putting my mind at ease.
All I have to offer is my sincerest gratitude for treating me like a person and not just another ‘sale or number’.
You are the reason we decided to do business with you.
How you treat someone says so much about your dealership and the type of people you are. My experiences with dealerships has been a dreadful experience. You are the exception to this.
After everything was said and done, they still offered assistance in anyway possible and told us repeatedly to contact them at anytime if we had concerns or questions.
The patience, transparency, honesty, integrity, respect and kindness everyone showed was outstanding and above and beyond. Thank you for everything!
Camille McClanahan
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