26 Kentucky Lincoln Dealers

Daniel was very knowledgeable about the service I needed, - John L.

Daniel was very knowledgeable about the service I needed, professional, and very personable. I would recommend him to anyone in the area.

Jason is timely, priced fairly, knows his business. - Patsr

Jason is timely, priced fairly, knows his business. Good good good good good good. Good.

Awesome dealership and staff. - mw1597

Awesome dealership and staff. The dealership was no-pressure, trustworthy, and listened to my needs.

Exceptional experience! - Terri

Exceptional experience! We purchased a Nautilus! Ask for Chris! We loved his sales style, communication and follow up! Completely satisfied with this new car buying experience.

This was our 2nd purchase in 5 mths… Friendly, - loisgoodman29

This was our 2nd purchase in 5 mths… Friendly, Professional, they do everything to meet or needs

Allyn is the best sales guy you could ask for! - edwards

Allyn is the best sales guy you could ask for! Appreciate his efficiency and professionalism.

Bill Collin’s has the worst customer service! - Mary

Bill Collin’s has the worst customer service! I had an awful experience with this dealership’s service department. Izzy and Jordan are the worst and most lazy “service advisors.” As a service advisor they are to act as a liaison between customers and the service department, assessing customer vehicle issues. Yet, this never happened! My car was scheduled in for a check engine light improperly diagnosed, which left me stranded without a vehicle for several days. Due to their lack of proper service, my car developed a potential engine knock after they informed me they only changed my battery, which could have been avoided with better care and attention. I had to get my car towed back to the dealership and for days they NEVER even looked at it. I had enough and came and picked up my vehicle! The worst part was the complete lack of communication. I had to constantly reach out for updates, and when I did get a response, it was vague and unhelpful. A dealership should prioritize customer service, but this one clearly does not. I wouldn’t trust or recommend them with my vehicle EVER again, especially Izzy or Jordan. THEY SIMPLY DO NOT CARE! Save yourself the frustration and take your business elsewhere!

Great dealership, for parts, service and sales. - Forddrvr1969

Great dealership, for parts, service and sales. Long time customer! A different standard in how a dealership is run.

Super easy to work with made car buying easy. - Shanniep82

Super easy to work with made car buying easy. Definitely would recommend them to anyone ready to buy a vehicle

Good experience. Bought and drove home the same day. Good... - Barry

Good experience. Bought and drove home the same day. Good rates on the loan. Good price on my trade in.

Barry was awesome. Called him with specifics at 1pm on a... - foxie95

Barry was awesome. Called him with specifics at 1pm on a Friday and walked out with a new truck at 4pm. He made it very quick and easy.

excelent - camaro

could not gone better All of the staff were professional and willing to help in any way I would recommend Don Franklin dealer to any one wanting to buy a vechel

On December 12th, 2023, we dropped our Ford F150 off at - Chelsea Grogan

On December 12th, 2023, we dropped our Ford F150 off at Greenwood Ford for some minor Collison repairs. My experience with this has been very unpleasant. On February 7th, 2024, I was told by Cliff that the truck was complete and ready to be picked up. Upon arrival, I noticed there were missing parts and I detected flat spots on my tires from the negligence of this facility. I brought this to the attention of the service manager. After reviewing the situation, he stated that my tires were a result of suspension issue. As a result, they were not willing to cover any cost associated with replacing the tires. According to Greenwood Ford’s website, the service technicians are “Highly trained to conduct comprehensive inspections and repairs”. If my vehicle had a suspension issues, why was this not brought to my attention during my regular scheduled maintenance or my multi point inspections. All of which have been conducted at Greenwood Ford since I purchased the truck in April of 2022. On Saturday Feb 25th, 2024 I had to purchase new tires. The cost of those tires were $1646.69. This could have been easily avoided if your “Highly trained technicians” took care of my truck while it was in their possession. I urge you to avoid this dealer ship and any dealership that operates under Renshaw Auto Group.

Couldn't be happier with my experience with Stuart Powell... - Nathan Y

Couldn't be happier with my experience with Stuart Powell Ford. Contacted them regarding a truck I was interested in & they kept communications open with me from initial contact to appointment date. Was able to take the truck on a no pressure, hassle free test drive. Working with Ben Johnson on the sale was a fantastic experience. The truck was exactly as advertised & I left the dealership feeling that I received a good deal. At no point did I feel pressured into adding any services or the like. I'm absolutely loving my new to me F150!

Great experience - ll.jones2016

our sale person answered every question we threw at him..down to the smallest detail, made us feel very welcome and at ease...got the car we wanted and had fun.

Was sold a used 2013 F150 back in 2023, upon first glance - griffinmalston

Was sold a used 2013 F150 back in 2023, upon first glance everything looked find and the truck ran beautifully. The truck was wet when I arrived so I just assumed the rinsed it off before I arrived that evening but the water was used to mask the chip in the middle of the windshield that was clearly visible the next day when the sun was up. A few months down the road I fill up with gas, head down the road a few miles when the fuel neck warning light pops up on the dash so I pull over at the next gas station to find my fuel tank almost dragging the ground as one of the fuel tank straps was rusted completely through and had snapped. That weekend as I was changing the oil and replacing the fuel tank straps I found over spray on the dealer oil filter that was installed, paint overspray from the dealership concealing the rust damage. Both lower control arms had to be replaced due to rust as well, one with a hole rusted through that had been covered with some type putty, and the bottom of the cab had painted tape the began to fall off cooler months rolled in that year. They refuse to renegotiate the sale price as the truck was not worth what was originally agreed upon with the considerable amount of rust that they had concealed however, they did offer to reimbursed me for the control, arms and fuel tank straps But at that point, I was so disgusted I wanted nothing else to do with them so never again will I do business with Gates Ford Lincoln in Richmond Kentucky. I will also be on the lookout for the same shady business practices at other dealerships.

Firmware upgrade - Elmer Fudd

Took my F250 6.7 in for software/firmware update ("10 minute process - max"). Personable service manager, but didn't appear too comfortable in his role. After 3 hours of waiting and no updates by SM as to progress, I asked for a status and I was finally told that the service tech blew up three computers trying to get the update installed and that I'd have to bring the vehicle back in three days (to give them time to acquire another computer). Next morning the batteries were completely dead "due to a setting the tech failed to return to default". Hunh.... DO NOT USE THESE GUYS. They're either incompetent, or don't care.

Hutch Ford is incredible. - jaryd.crum

Hutch Ford is incredible. The customer service is unmatched and I will definitely recommend them in the future.

DO NOT BUY FROM THIS DEALERSHIP! - jenkidd88

DO NOT BUY FROM THIS DEALERSHIP! LIED ABOUT THE CONDITION OF THE TIRES. SOLD ME A CAR WITH BAD TIRES. I bought a used car from this dealership less than 2 months ago. The salesman, MikeyJoe, told us it passed their blah blah blah Inspection and everything was good, specifically the tires (because I aksed). Now I find out that the tires are completely shot and I have to replace all 4 for a total of $800. Less than 2 months from buying it!! We went to the dealership where we talked to the salesperson, Mike Hatfield and anyone we could. The sales guy talked to my husband very disrespectfully. They will not replace my tires when it's obvious they sold me a car with bad tires.

Shane was extremely friendly and helpful.he had a very... - JoBurg

Shane was extremely friendly and helpful.he had a very out going personality being believable in what he was selling. He was sincere & a very likable person. I would buy another car from him &recommend him to everyone.

Friendly place, but the service department is above and - kentuckycharliec

Friendly place, but the service department is above and beyond for repairs and quality. They investigated the problem, the service manager stepped in to discuss the problem. Resolved issue to my satisfaction. They find and fix your problems

My husband and I had an excellent experience at Purchase - kbell42001

My husband and I had an excellent experience at Purchase Ford. We were treated respectfully and not pressured to purchase a vehicle.