Salesman, Coleman, was patient, kind, helpful and - Grumpy But Cute
Salesman, Coleman, was patient, kind, helpful and informative. In the two times I was there, I was always made welcome by Coleman and Jake. Overall it had a positive effect on my desire to do business with Ed Martin Acura. I’m naturally leery of auto dealers in general. I always feel as if I’d been “hosed” after doing business with a dealership. Not so with Ed Martin Acura. My second visit resulted in a sale. Ed Martin Acura dealt openly and honestly during the negotiation process. Though I don’t feel we cut to the bone, still the sales personnel we amenable to a meaningful price adjustment. This was accomplished without heated haggling, and I appreciated that. I’m hoping my ongoing service experience will be as positive as my sales experience. Jake has assured me that it will be so.
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