48 Illinois INFINITI Service Centers

The technician was superior in his performance of the - Tommy

The technician was superior in his performance of the evaluation of the challenge for my Carr. He was bright, friendly, and very accommodating.

Service advisor Brian Collin’s was very professional and - lifter1833

Service advisor Brian Collin’s was very professional and assisted me during the routine maintenance of my vehicle. He kept me informed during the whole process and was very personable.

Everyone here is concerned with giving the customer - LADYMAG49

Everyone here is concerned with giving the customer complete satisfaction. Professional and personable service. They go above and beyond.

Excellent and unmatchable service and professional - acheema705

Excellent and unmatchable service and professional workmanship. The whole process was very smooth and the customer service was excellent.

I decided to take my car to Gregory Infiniti for an oil - chrisedwards24566

I decided to take my car to Gregory Infiniti for an oil change and scheduled service, and it turned out to be a fantastic choice. The welcome I received from my Infiniti representative, Betsy, was outstanding. This time, my car was well taken care of, much better than my experience at the Niles location. There were no new scratches or missing air caps from my tires. Overall, the service was impeccable, leaving me very satisfied. I think I’ve found the perfect dealership and service center for my car. It’s been a pleasure doing business with Gregory Infiniti, and I look forward to returning in the future. Thank you, Betsy!

Excellent experience at service department getting my - James

Excellent experience at service department getting my vehicle serviced. Highly recommend Service Rep Jenny Suarez who kept me informed of the status of my vehicle.

Worked with Sebastian in service and sales with Steve and - alexpl92

Worked with Sebastian in service and sales with Steve and Stan. Top experience highly recommend them for service or sales. Thanks again guys!

It was an absolute pleasure working with James to option - M3owner

It was an absolute pleasure working with James to option out and order a brand new M3 Comp X drive. While I ended up buying elsewhere (I found my dream car in the exact specs I wanted), James was extremely pleasant to work with and made the order process very simple when getting a G80 M3 from the factory was not as simple. He made sure I was aware of all of the costs involved & took great care in making sure things went smoothly. This is my local dealer, and there have been other things I have needed helped with since buying my M3 that James was quick to assist with & when I am ready to purchase my next new vehicle he will be my salesman on it. Shop with confidence.

Good service, service worker very helpful, Location of - Loriwexler

Good service, service worker very helpful, Location of facility should be moved farther north like it was on frontage road.

Lee Zarras has always been very cooperative and pleasant - Pete

Lee Zarras has always been very cooperative and pleasant to deal with. Always ready to listen and help the visit to the service department go smooth and short as possible.

Steven and the service team are amazing! Always friendly... - Kado

Steven and the service team are amazing! Always friendly and went above and beyond to get my Mas started and to the dealership for service.

Their customer service is really bad. I was told that... - veronruth

Their customer service is really bad. I was told that parts will come in within a week and then a week became weekssss and NO ONE CALL to let us know. We have to call back to find out. When we called, they can't find my order and told me to bring my car back so that they can check on the parts numbers, which they should given that i was there the last time and they looked at my car. Upon my request, they checked again and then FOUND my records and told me that part would take a few MORE WEEKS!!!!!

Yaileth Arvizu (Product Specialist): She lied to me about - manizhashafayee2003

Yaileth Arvizu (Product Specialist): She lied to me about my car mats, saying my car never came with them. After arguing and insisting, she finally admitted she was wrong and returned them, but only after being caught. This was dishonest and unprofessional.