39 Illinois Honda Dealers

I had a disappointing experience at Friendly Honda in - Michelle

I had a disappointing experience at Friendly Honda in Springfield, IL. After a fuel injection recall repair, my dashboard lights started blinking uncontrollably just a few miles from the dealership. When I returned, multiple techs dismissed my concerns, insisting the issue wasn’t their fault. One even sarcastically asked, "Oh, are you a mechanic?" when I pointed out that the problem arose only after the repair. Instead of taking accountability, they claimed I would be responsible for fixing it. Their lack of professionalism and refusal to acknowledge their mistake were unacceptable. I will not return to this dealership.

Serra honda champaign has exceptional staff that provided - smorrison07

Serra honda champaign has exceptional staff that provided me the best service and experience anyone could ask for when purchasing a vehicle. The moment I walked in the Sales Manager Jess welcomed me and made me feel at ease. I was paired with a Sales Agent named Yemi and he was a blessing in disguise. I worked with both through my transaction of purchasing my new (used) vehicle and trading my old one in and they were beyond knowledgeable and answered every question I had. When it came to the financial part Derek was exceptional and beyond met my expectations just like Jess and Yemi. Everyone was up front and honest with me and made me comfortable. Not one time did I feel like I was trying to be hassled, felt stressed, or had a bad gut feeling that I wasn’t making the right choice. I drove 3 hours to a dealership I had only stumbled upon and it was worth every minute. They have reached out several times to check on me and I have also reached out to them and they are always willing to help and go the extra mile. If you’re in need of a new or used vehicle I highly recommend making the drive wherever you are to see them.

Went there on Saturday to test drive a vehicle that was - colemana64

Went there on Saturday to test drive a vehicle that was priced fairly on the Internet. We started negotiations with the salesman who then went to see his manager." Par for the course" . He returned and said that the lady manager had increased the price by $1000. I told him that was wrong. How could she do that so he went back into her and returned saying that she removed the $1000 again. He kept going back-and-forth to the manager so finally I went into her office and asked her what the problem was. . She asked me to leave her office as there was a lot of personal information on her desk and she would speak with me shortly. We waited another half an hour with the salesman going to the office and heard glancing over at us and nobody saying anything. Finally, I got upset And walked into the office in front of three Other managers squished into this little office. I told them that I had been to many dealerships in my lifetime, but this one was the scummiest I had ever been to. The manager then asked me if it was fair to sell the vehicle to us while there is a party ahead of us negotiating the vehicle. She then asked me if the salesman had relayed that information to me. I went back to the salesman and asked him why he hadn't informed us that a couple ahead of us were buying the vehicle. He maintained he had no knowledge of another couple buying the vehicle. The whole story came together then. The salesman increased the price by $1000 in an attempt to bypass the first couple for a higher price to us. They played good cop bad cop for over two hours Just holding us there in case the first couple were not approved to finance the vehicle. This is the nastiest experience I have ever had in a deal. Ironically, we visited another dealership close by to test drive another vehicle and I relayed the story to a manager there. He laughed and said he was very aware of the lady manager that was running this place that is called a dealership. Run while you can. !

One year and 37,000 miles later, my 2015 Honda CR-V EX-L, - DennisE

One year and 37,000 miles later, my 2015 Honda CR-V EX-L, purchased from Bill Kay Honda, has exceeded all expectations! I bought this gem with 50,000 miles on the clock, and it's been nothing short of a dream. Dependability is the name of the game here – this car hasn't skipped a beat. Gas mileage has been consistently impressive, making both city commutes and long road trips a breeze. As expected with any vehicle of this mileage, routine repairs have been standard, but nothing out of the ordinary. The EX-L trim package adds a touch of luxury with its leather interior and upgraded features, making every drive comfortable. The spacious interior and ample cargo space have been perfect for everything from grocery runs to weekend getaways. Having finally taken the plunge into the Honda world, I now understand the rave reviews from my mechanics. This CR-V has proven its worth, and I'm a loyal Honda convert for life! I want to specifically mention the excellent service I received at Bill Kay Honda, especially from my salesman, Bert Tvrz. The sales process was smooth and transparent, and Bert went above and beyond to answer all my questions. He even called the previous owner to track down the owner's manual, which was incredibly helpful. Even a year later, I'm still thrilled with my purchase. I felt that they were honest and upfront about the car, and that is very important to me. Tip: If you're looking for a reliable, fuel-efficient, and comfortable SUV, the 2015 Honda CR-V EX-L is a fantastic choice. Regular maintenance will keep it running smoothly for years to come. And if you're in the market for a used Honda, I highly recommend checking out Bill Kay Honda and asking for Bert Tvrz!

The people here are always professional and friendly. - Clash123

The people here are always professional and friendly. The quality of work has always been on point.

I highly recommend working with Joe Wenskunas at Bob... - arundell14

I highly recommend working with Joe Wenskunas at Bob Brady Honda. I looked at different cars at multiple dealerships to find a reliable and inexpensive small car. I found a lot of bluster, little expertise, and poor service until I drove to Decatur. No pressure, sound knowledge of the vehicles on the lot, friendly follow up, and respect for me as a buyer made all the difference. Joe said up front that he wanted to earn my business and he did. Great experience, and I love my new car!

2/10/25 At Kunes Honda in Quincy, IL, the Honda Service - hannahpg100

2/10/25 At Kunes Honda in Quincy, IL, the Honda Service Dept/ personnel are the best: 1. Mica who makes appts and double-checks all paperwork; 2. Eric who makes appts and double-checks all paperwork; 3. Honda Technician Kendall; 4. Honda Svc. Shop Mgr--whose name I neglected to get--but who worked closely w/Kendall to diagnose my gas gauge issue; and, 5. Honda Mgr. Jeff in the front office who personally thanked me for bringing my car to Kunes. These are the good folks who have done thorough work on my 2013 Honda Civic since the Fall of 2024. It is well-worth my while to drive the 160-mile-round-trip from my Missouri home to Kunes when my car needs excellent service because of these five individuals who are dedicated to giving service that can't be beat. Pat Gleason.

The professionalism and excitement at the new Patriot - adam_monson80

The professionalism and excitement at the new Patriot store is amazing! First Class all the way.