6 Hawaii Toyota Dealers

Quality of car is good. - LJ

Quality of car is good. I went to Maui toyota to get oil filter housing and oil filter housing plug for my 2019 Tacoma. I did bought the oil filter housing without knowing that the plug wasn't included, so I went back to buy it but they don't have on stock ( I am willing to buy it cause I need it that day ). So I asked them if I can return it they said it cannot be returned because it is special order but when you look at the receipt the policy is it can be returned an item as long as it wasn't use. And they told me it is store policy that item cannot be returned.

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This service department now charges a service fee of 2. - Blackee55

This service department now charges a service fee of 2.5 % . Did not know this while dropping off my car only after I had to pay. Didn't inform me at the time they kept finding more wrong with my car and the bill was 50.00 dollar added to the bill. This is the biggest rip off. Watch out people this could cost you more than you can imagine. This company is using unrel practices.

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3 weeks ago, I took my Nissan Xterra for a simple front - chp9c1

3 weeks ago, I took my Nissan Xterra for a simple front wheel alignment. It had brand new tires and brand new factory suspension parts installed. That took 5 visits and 10 days to get done correctly. The Monday I arrived on time for my appointment and dropped off my vehicle. 3hrs, later, I told them I had to go and 3hrs later it was not even started. So I left. The Thursday, I arrived and dropped it off. It was done, but the steering wheel was canted off-center. I told the service adviser and he claimed he test drove it and it was fine. I called the Service Manager and she told me to test drive it with the technician. Which I did. I showed it to him on my now 3rd visit and he agreed it was off center. I booked it in for Monday again and told the adviser I would tape my steering wheel and dahs and mark with a marker exactly where center was. He agreed. On Monday, It was dropped off and done correctly! I regret my decision of taking my vehicle there and the only reason why was because their alignment schedule was open. I appreciate the Service Manager and adviser to do it correctly, but it was a serious waste of time and energy for something simple that could have been doner correctly from the beginning..if only time and precision was taken.

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Purchased many vehicles from this dealership over the - call

Purchased many vehicles from this dealership over the years and the service department has always been excellent. Today the sales and service department are not returning my calls. I am very disappointed with this "silent treatment". Why are they behaving this way?

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I went to look at at other vehicles prior to visiting - WHATAREUONGLUE

I went to look at at other vehicles prior to visiting Servco Honolulu. Walked in Rodel helped me and took me around the lot to find specific features I was looking for. However I didn’t get what I initially wanted, but I drove off in an excellent priced Tacoma. Would do business again with the folks at Servco Honolulu.

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