3 weeks ago, I took my Nissan Xterra for a simple front - chp9c1
3 weeks ago, I took my Nissan Xterra for a simple front wheel alignment. It had brand new tires and brand new factory suspension parts installed.
That took 5 visits and 10 days to get done correctly.
The Monday I arrived on time for my appointment and dropped off my vehicle. 3hrs, later, I told them I had to go and 3hrs later it was not even started. So I left.
The Thursday, I arrived and dropped it off. It was done, but the steering wheel was canted off-center.
I told the service adviser and he claimed he test drove it and it was fine. I called the Service Manager and she told me to test drive it with the technician. Which I did. I showed it to him on my now 3rd visit and he agreed it was off center.
I booked it in for Monday again and told the adviser I would tape my steering wheel and dahs and mark with a marker exactly where center was. He agreed.
On Monday, It was dropped off and done correctly!
I regret my decision of taking my vehicle there and the only reason why was because their alignment schedule was open.
I appreciate the Service Manager and adviser to do it correctly, but it was a serious waste of time and energy for something simple that could have been doner correctly from the beginning..if only time and precision was taken.
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