The bait and switch kings at this dealership. - 1timcjones
The bait and switch kings at this dealership.
My wife and I purchased a 2024 RAM 3500 truck on August 26th. The truck was advertised at $55,999. When I arrived, I liked the truck and started the process of purchasing the truck. After my salesmen and I discussed the pricing, the sales manager came over to the table and informed me that if I wanted wheels and tires, I needed to pay another $10,000. And if I wanted the 5th wheel hitch, I needed to pay an extra $2000. I was shocked by that and protested that those items were already on the vehicle as advertised. Then, the sales manager wrote down $58,900 as an out the door price and said he would go fight for me for that price "out the door." But, unfortunately, as the process continued, we were shifted from person to person and kept distracted and off balance. We went thru financing with the financial guy, and it was very confusing, and he was vague. He went very quickly, never told us our interest rate, and never informed us of a "special coating" that was previously installed on the truck, again already installed for the advertised price, and that he was signing us up for over $12,000 in extra warranties and add ons. Our out the door financing total was a whopping $68,634! Then we discovered the next day we had no financial paperwork included in what we were given, and the flash drive that was supposed to have all our warranty info on it was blank. We immediately started calling, texting, and emailing to ask for this information we were supposed to receive and discuss that evening of the 26th. After several attempts to get someone's attention at the dealership, two days later, we finally got the financial docs. At that point, we started questioning all the extra fees and add ons amounting over $12,000. After a few days of back and forth, we successfully canceled the 3 warranty policies issued. Then, we questioned the "special coating" charge of $2699.00. I have vehicles with protective coatings, and this truck doesn't show any of the typical signs that it has had anything other than maybe a wax job. Nothing anywhere near $2699 worth of work. I have asked the financial guy several times to remove this charge, as we never asked for it or even knew it was installed, but he has ignored me 100%. I also asked who else above him I could speak to about this, and he is also ignoring that request as well. The blatant disregard for customer concerns and the lack of caring has been shocking at Bella Nissan. We spent a lot of our hard earned money with Bella, and honestly, it feels like we were swindled, scammed, and the financing department withheld the proper paperwork so we wouldn't see the extra add on's. The state will also hear from us pertaining to the predatory leading practices and possibly elder fraud.
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