4 Delaware Nissan Dealers

I had taken my car to get a routine oil change, we I got - Josephineeady

I had taken my car to get a routine oil change, we I got my car back my hood was not fully closed. So I called and spoke with Amanda and she requested I bring my car back in to be looked at I brought my car back and was told I needed a hood latch at which it needed to be order. So I paid for the hood latch and it would be 87 dollars to install. When I return to the service center I was told now I need the cable and that needed to be ordered. I ask why was that not discovered initially, the manager could not explain, so I ask him to secure my hood and I left. I recently went back to order the cable and was told it was $350 labor to install according to NC. The $350 cost to install is retaliation and poor service on his part. A complete examination of all functioning parts should have been done when it was first brought back for the hood issue (which I believe they broke) But I must say, my hood was fine when I brought it in for the initial oil change, if it wasn't it would have been reported when I brought it in. I have all the service documents including the $350 quote and initial service quotes of the only $87 to replace the hood latch. This is not how you treat customer. I gotten gasket change with not problem, I recently moved here, so I felt confident they would do a good job. I am thoroughly disappointed and would like to know the cost to replace a cable hood .

We had a horrible experience Car lease was ending and... - bartoncycle

We had a horrible experience Car lease was ending and went to dealership to explore options. Salesman talked about how tired he was from the weekend. Told him what we were looking for. He showed us what they had which was not much. Told us wrong price on one vehicle. Seemed unknowledgeable even though he stated he worked there 18 years. We then said we may want to purchase our leased car. He called his boss who said he didn’t have time to talk to us that day we would need to make an appointment another day since he was busy. Too busy to sell a car at a car dealership! Salesman didn’t try to sell us anything else. He was basically like oh well. I told him I couldn’t believe they didn’t have time for customers and were letting a customer walk out. Went to Hetrich Nissan in Dover and came out the same day with a 2021 Nissan. Don’t waste your time at a dealership that doesn’t have time for customers!