13 Delaware Ford Dealers

After experiences at other dealers, I go back to - nclemo88

After experiences at other dealers, I go back to Frederick Ford, they take the pain out and make the whole process easy and friendly! What a pleasant experience.. Ray Brozzetti was the best!

Every thing went very well. - thwilliams

Every thing went very well. They got the SUV I was interested in in two days and added the accessories .We completed the sale on the fourth day and I really like this Explorer. All the people at Porter's were very helpfull.

Fast and competent service staff. - dan

Fast and competent service staff. The work completed was thorough and complete. Provided adequate responses to my vehicle concerns.

We purchased a used RV on Ford E450 chassis as is from a - shipinspect

We purchased a used RV on Ford E450 chassis as is from a PA RV dealer except they put new tires on it and checked the brakes before delivery. This was in Feb 2023. Vehicle’s steering was bad. Took vehicle to Bayshore Ford Truck Center and asked them to fix it. Paid about $4000 for steering, suspension and alignment work in Feb 2023. Steering was better but vehicle still did not handle very well. At 2024 state inspection at RV dealer found front tires to be so badly worn (after just 1200 miles) that they needed replacing. Took it back to Bayshore Ford and asked them to replace the tires, do an alignment and explain why there was excessive tire wear. After nearly 3 weeks they eventually found the print out for the 2023 alignment and then told us “we don’t do tires”. They said the front brakes were causing the problems and quoted nearly $3000 to fix it. Instead we took the RV to a local (PA tire and service chain) shop. They replaced the front tires, checked the brakes which they said were fine, and did another alignment. They gave us their alignment machine printout and which they explained showed that the Bayshore Ford alignment was way off. They said the horrendous tire wear was due to the bad 2023 alignment and no way would bad brakes cause the type of severe wear that was clearly visible. We contacted Bayshore Ford management who argued on the phone that the brakes were still the problem and that their original 2023 alignment work was not the problem. They asked us to bring the RV in and they would show us the brake work that needed doing. We took a pass on that! We will never use a Ford dealer service center again to work on our E450 RV or our F150 truck. The RV now handles very well!

Had vehicle in for service due to not starting. - Bill

Had vehicle in for service due to not starting. Checked batteries at three locations and identified good. Service identified as battery module. They called and said 12V battery was bad but re-informed them again of battery having checked good before bring it in for service. Picked up car and decided to have battery checked again just to be sure and found it was bad but the battery in the car was not the one it went in with. Battery didn't match serial number or date of battery when the car went in. Since I have video and documents showing what battery I had I guess I will have no other choice but to identify as fraud. No other choice as this was done with intent and not an accident. Given what has occurred I can not be really sure what they stated they fixed is factual. I was aware companies like this do their best to pad the time and parts for profits, but intentionally causing conditions to make profit is just not acceptable. Will report to Better Business Bureau and move it along.

3rd and last vehicle purchased. - todd2lo

3rd and last vehicle purchased. No knowledge of product sold. GM was rude and lied/sleazy. Found out after purchasing that he was the responsible person for the product (Roush) information. They should be removed from being a Roush dealer. Will Not recommend them to anyone

So I take a vehicle to Willis Ford Smyrna to have a - Craigsmith2644

So I take a vehicle to Willis Ford Smyrna to have a vibration fixed. Well months and month later thousands of dollars later after multiple repairs due to miss diagnosis the problem got worse and worse. With having the vehicle for weeks at a time and still not fixed the problem went on so long it caused even more damage and now I’m expected to pay even thousands more to fix a problem o paid to fix on multiple occasions. It’s Spark plug wires No steering damper problem No tire balance problem No it’s a normal vibration No front axle problem No transmission service problem flush and drive it. Months and thousands of dollars later the original problems torque converter get so bad it destroys the transmission due to dealership not diagnosing the problem and now wants thousands more to fix what I already paid to have fixed which would of originally been a 800-1200 repair not 8-10k thanks Willis ford Smyrna for charging me thousands to fix a problem that was never fixed. Highly recommend never using them. Be seeing you in court Willis ford along with Delaware, Better Business Bureau, and Delaware consumer affairs. Horrible service and screwing ur customers.  Stay far away from Willis ford

I will return to Boulevard Ford Lincoln - Pamela Steinbach

After a meeting with Director of Fixed Operations Skip McCracken, and the Service department employee, we discussed the extremely high service repair amount, I was quoted the day. Resulting in having to take my vehicle to another Auto Shop and feeling I will never come back here again! . Mr. McCracken acknowledged that his service department employee had made a mistake and the repair amount quoted was too high. Both Mr. McCraken and the service department employee were very apologetic and concerned that Ford would loose my business. I have been having my Ford vehicles serviced at various Ford service centers for 25 years. Not only was this a learning experience for the service department employee but I believe that sometimes a negative review can be a leaning tool to success. Because of the way Mr. McCracken handled this situation, I have high admiration and respect for him. I will return to Boulevard Ford Lincoln in Georgetown for future service .

One of my worst new car experiences due to a truly - z0lt3c

One of my worst new car experiences due to a truly untrustworthy dealership. After collecting my personal information, and my credit application, was advised 2 days later that the unit was transferred and sold by another dealership in the group. As a previous customer, I did not expect this kind of gross miscommunication and misrepresentation. Cannot recommend and will not return.