6 Connecticut Mercedes-Benz Dealers

Extremely helpful and courteous. - gailwarning

Extremely helpful and courteous. Everyone in the dealership did everything in their power to get me in the car that I was looking for.

Easy of making appointment and excellent service while I - Lou mb

Easy of making appointment and excellent service while I waited. Matt in service explained everything and informed me of progress etc. thank you

Great dealership great service department always takes - artsbrucey619

Great dealership great service department always takes care of the customer and always looks after the car when it's in there never had an issue with the service department always friendly always willing to help over the phone doesn't matter who picks up the phone they're pretty much on top of everything and one thing for sure if they're questioning themselves on something and they're not sure they double verify before they say something which is very respectful

Thanks to everyone at the dealership for making the - ckbaade

Thanks to everyone at the dealership for making the purchase of our daughter Abby's new Mercedes such a wonderful experience. From the moment we arrived, your team went above and beyond to make us feel welcome and valued. Every step of the process was professional, friendly, and stress-free. The invitation to join you for lunch was an especially thoughtful touch that truly made the day memorable. Your dealership combines exceptional customer service with genuine hospitality, and your team exceeded our expectations in every way. Thank you for helping make this a special milestone for Abby with her dream car! We truly appreciate everything you did and would gladly recommend your dealership to anyone looking for an outstanding car-buying experience.

Defrauded by Mercedes-Benz of Danbury My wife and I - mtadros

Defrauded by Mercedes-Benz of Danbury My wife and I recently purchased a new car from Mercedes Benz of Danbury. We traded in a vehicle with about 80,000 miles on it. Our expectation, based on many previous trade-ins, was that we would receive the KBB median trade-in value since the car was in very good condition and it’s only real downside was the high milage. The salesman explained to us that, due to the high milage, the car could only be wholesaled and because of this they could only offer MMR price, which was about 15% less than KBB. The difference in price makes sense considering KBB is trade-in value assuming the trade-in can be sold at retail and MMR is auction and wholesale value because you are unable to sell the car at retail. Trusting that the salesman was telling the truth, that the car could not be sold at retail and could only be wholesaled, we accepted the 15% lower trade-in value. Today, my wife picks up her new car from the dealership after having some work done and to her surprise our trade-in is on the lot, and on their website, available for retail sale. I called the salesman to get an explanation and the conversation didn’t go well. After talking in circles and telling me I didn’t know what I was talking about and that they can do with the car whatever they want, I realized the conversation wasn’t going anywhere and asked for a manager to call me back which he promptly did. The manager, equally combative when presented with the facts, told me “then you shouldn’t have signed the contract”. Yes, it’s our fault for signing a contract based upon the assumption that salesman was telling us the truth. Shame on us. Negotiating a contract based upon misleading representations made by the dealership/salesman is textbook fraud. The combative reaction on the part of the salesman and manager tells me that they had no way of justifying their fraud. It’s seems clear to me that telling people that their trade-in is only worth so much because they can only wholesale it is just a negotiating tactic to drive down the price they are willing to pay for your trade-in. We tried to find an amicable resolution with both the salesman and the manager and were basically told to kick rocks so now we’re forced to report this unethical business practice to the CT DCP, the CT Attorney Generals Office and the BBB. I just wanted to share our experience so other consumers don’t get defrauded by Mercedes-Benz of Danbury like we did.